Missing 1500 Crowns from ESO+ Subscription -- PC platform

BeardedBulldog

It's been over a week now and I still have not received my 1500 crowns for ESO+ Monthly subscription.

Last response I got from the ticket I submitted was 3 days ago saying they identified the problem. If they identified the problem, is that really that difficult to fix it?

Ticket #180329-003621

This is only my 2nd month into the game and wondering if this is a common issue.

thanks

OutLaw_Nynx

Are you on Xbox? Apparently Xbox has issues with it sometimes..

Tandor

As far as I recall, it's a common issue on XBox. The problem is then knowing who's responsible, ZOS or MS - each will very likely refer you to the other.

This is on the assumption that you are on a monthly subscription. If you are on multiple months subscription, e.g. 6 months, then you receive all the crowns at the beginning of the period and nothing more each subsequent month.

XHawkWingX

Yeah, I got charged for my ESO+ this month but didn't get my crowns either. Damn Xbox

DaveMoeDee

As soon as I saw the title of this I assumed xbox person.

BeardedBulldog

I'm on PC and I go direct through ElderScrollsOnline.com

ol_BANK_lo

BeardedBulldog wrote: »

It's been over a week now and I still have not received my 1500 crowns for ESO+ Monthly subscription.

Last response I got from the ticket I submitted was 3 days ago saying they identified the problem. If they identified the problem, is that really that difficult to fix it?

Ticket #180329-003621

This is only my 2nd month into the game and wondering if this is a common issue.

thanks

This is not a forum topic. Reply to the message you got and follow up. No one here can help you.

BeardedBulldog

BANK_IT_HERE wrote: »

This is not a forum topic. Reply to the message you got and follow up. No one here can help you.

1. I did reply to the message and still waiting for a response.

2. I'm asking if this is something I'm going to have to deal with frequently. Sorry, I assumed forums were the best place to ask questions.

Zypheran

BANK_IT_HERE wrote: »

BeardedBulldog wrote: »

It's been over a week now and I still have not received my 1500 crowns for ESO+ Monthly subscription.

Last response I got from the ticket I submitted was 3 days ago saying they identified the problem. If they identified the problem, is that really that difficult to fix it?

Ticket #180329-003621

This is only my 2nd month into the game and wondering if this is a common issue.

thanks

This is not a forum topic. Reply to the message you got and follow up. No one here can help you.

I think this is a far more relevant topic than some of the drivel other posters put out with proliferation

ol_BANK_lo

BeardedBulldog wrote: »

BANK_IT_HERE wrote: »

This is not a forum topic. Reply to the message you got and follow up. No one here can help you.

1. I did reply to the message and still waiting for a response.

2. I'm asking if this is something I'm going to have to deal with frequently. Sorry, I assumed forums were the best place to ask questions.

Yes, most people have had an issue with it at some point or another if played long enough. I have never heard of it not being resolved with Customer Support.

Zypheran

BeardedBulldog wrote: »

BANK_IT_HERE wrote: »

This is not a forum topic. Reply to the message you got and follow up. No one here can help you.

1. I did reply to the message and still waiting for a response.

2. I'm asking if this is something I'm going to have to deal with frequently. Sorry, I assumed forums were the best place to ask questions.

You were correct in that assumption... this is the right place to come. I personaly havent had this issue and so unfortunately cant help on this occasion but im sure somebody will be able to offer some insight. But thanks for raising this issue

srfrogg23

BeardedBulldog wrote: »

It's been over a week now and I still have not received my 1500 crowns for ESO+ Monthly subscription.

Last response I got from the ticket I submitted was 3 days ago saying they identified the problem. If they identified the problem, is that really that difficult to fix it?

Ticket #180329-003621

This is only my 2nd month into the game and wondering if this is a common issue.

thanks

Did the money actually come out of your account? I’m having a similar issue, but it’s because the money hasn’t actually been withdrawn from my bank account yet.

I’m having a heck of a time getting them to take the money I owe them...

red_emu

srfrogg23 wrote: »

BeardedBulldog wrote: »

It's been over a week now and I still have not received my 1500 crowns for ESO+ Monthly subscription.

Last response I got from the ticket I submitted was 3 days ago saying they identified the problem. If they identified the problem, is that really that difficult to fix it?

Ticket #180329-003621

This is only my 2nd month into the game and wondering if this is a common issue.

thanks

Did the money actually come out of your account? I’m having a similar issue, but it’s because the money hasn’t actually been withdrawn from my bank account yet.

I’m having a heck of a time getting them to take the money I owe them...

That bug will surely be fixed very very very soon

jkolb2030

I am also missing my ESO+ crowns for this month.. Feelsbadman, Just keep sending tickets i suppose.

Vogdal

srfrogg23 wrote: »

Did the money actually come out of your account? I’m having a similar issue, but it’s because the money hasn’t actually been withdrawn from my bank account yet.

I’m having a heck of a time getting them to take the money I owe them...

There is an ongoing issue since last week where transactions with the ESO store were reporting as successful, but weren't actually.

If the money hasn't come out of your account, your bank probably stopped it from going through because they were waiting on the transactions to finish processing, each bank does it differently AFAIK.

Some people have money in limbo that's being returned to them in the next few days, since ZOS couldn't do much but tell the banks to refund certain purchases.

Just count your blessings that you're not one of the people unlucky enough (like me) to buy the game and end up not being able to play because of these issues. I missed the Jester's Festival and now I'm probably going to miss a chunk of the Anniversary, so I'm hoping me and a few others affected get some form of compensation.

DaveMoeDee

Vogdal wrote: »

srfrogg23 wrote: »

Did the money actually come out of your account? I’m having a similar issue, but it’s because the money hasn’t actually been withdrawn from my bank account yet.

I’m having a heck of a time getting them to take the money I owe them...

There is an ongoing issue since last week where transactions with the ESO store were reporting as successful, but weren't actually.

If the money hasn't come out of your account, your bank probably stopped it from going through because they were waiting on the transactions to finish processing, each bank does it differently AFAIK.

Some people have money in limbo that's being returned to them in the next few days, since ZOS couldn't do much but tell the banks to refund certain purchases.

Just count your blessings that you're not one of the people unlucky enough (like me) to buy the game and end up not being able to play because of these issues. I missed the Jester's Festival and now I'm probably going to miss a chunk of the Anniversary, so I'm hoping me and a few others affected get some form of compensation.

Geez. Missing the jubilee boxes is painful.

Elissae

Same here, missing my 1500 crowns, despite payment having been processed and ESO+ being active.

BeardedBulldog

Same problem with my account: Payment did not go through and they said they are waiting a few days to make sure any pending transactions cleared...even though I told there there was nothing pending.

Thanks for the help!

Elissae

It's been a week now since my payment was processed, still haven't received my 1500 Crowns