Pre Ordered Summerset a couple of weeks ago and Still have not received any Mount? What's the Prob?

POps75p · April 2018

topic speaks for it's self, anyone body else have the same problem

ProfessorKittyhawk · April 2018

If it's the physical copy you don't get it til release. If it's digital submit a customer support ticket. Other people have had the issue.

POps75p · April 2018

ProfessorKittyhawk wrote: »

If it's the physical copy you don't get it til release. If it's digital submit a customer support ticket. Other people have had the issue.

no i ordered the digital upgrade

NewBlacksmurf · April 2018

Same, although service just replied to my ticket from days ago....open a ticket and be sure to reply to the first non-helpful email they send

Edit: a few rep[lies later I'm all set on my PC account.....I'm going to wait on Xbox until it hits in the store under coming soon....or until more folks confirm resolution

POps75p · April 2018

NewBlacksmurf wrote: »

Same, although service just replied to my ticket from days ago....open a ticket and be sure to reply to the first non-helpful email they send

Edit: a few rep[lies later I'm all set on my PC account.....I'm going to wait on Xbox until it hits in the store under coming soon....or until more folks confirm resolution

i sent a ticket in a couple of weeks ago and never received a replay from ZOS, their normal response, so guess is all a bunch of BS.. Typical

NewBlacksmurf · April 2018

POps75p wrote: »

NewBlacksmurf wrote: »

Same, although service just replied to my ticket from days ago....open a ticket and be sure to reply to the first non-helpful email they send

Edit: a few rep[lies later I'm all set on my PC account.....I'm going to wait on Xbox until it hits in the store under coming soon....or until more folks confirm resolution

i sent a ticket in a couple of weeks ago and never received a replay from ZOS, their normal response, so guess is all a bunch of BS.. Typical

per the update notes, it looks like they've attempted to address something on all platforms @POps75p
https://forums.elderscrollsonline.com/en/discussion/404235/xbox-one-patch-notes-v1-11-2-0#latest

The Elder Scrolls Online v1.11.2.0 is a small incremental patch that fixes the issue where you would receive multiple UI errors in-game after pre-purchasing the newly-announced Chapter, Summerset. The size of this patch is 500MB.

POps75p · April 2018

NewBlacksmurf wrote: »

POps75p wrote: »

NewBlacksmurf wrote: »

Same, although service just replied to my ticket from days ago....open a ticket and be sure to reply to the first non-helpful email they send

Edit: a few rep[lies later I'm all set on my PC account.....I'm going to wait on Xbox until it hits in the store under coming soon....or until more folks confirm resolution

i sent a ticket in a couple of weeks ago and never received a replay from ZOS, their normal response, so guess is all a bunch of BS.. Typical

per the update notes, it looks like they've attempted to address something on all platforms @POps75p
https://forums.elderscrollsonline.com/en/discussion/404235/xbox-one-patch-notes-v1-11-2-0#latest

The Elder Scrolls Online v1.11.2.0 is a small incremental patch that fixes the issue where you would receive multiple UI errors in-game after pre-purchasing the newly-announced Chapter, Summerset. The size of this patch is 500MB.

they finally did answer one of my tickets on the subject, said something like, once i received my key for the D/L i would get the mount, guess it'll be in jun when i get it vs when i pre ordered

NewBlacksmurf · April 2018

POps75p wrote: »

NewBlacksmurf wrote: »

POps75p wrote: »

NewBlacksmurf wrote: »

Same, although service just replied to my ticket from days ago....open a ticket and be sure to reply to the first non-helpful email they send

Edit: a few rep[lies later I'm all set on my PC account.....I'm going to wait on Xbox until it hits in the store under coming soon....or until more folks confirm resolution

i sent a ticket in a couple of weeks ago and never received a replay from ZOS, their normal response, so guess is all a bunch of BS.. Typical

per the update notes, it looks like they've attempted to address something on all platforms @POps75p
https://forums.elderscrollsonline.com/en/discussion/404235/xbox-one-patch-notes-v1-11-2-0#latest

The Elder Scrolls Online v1.11.2.0 is a small incremental patch that fixes the issue where you would receive multiple UI errors in-game after pre-purchasing the newly-announced Chapter, Summerset. The size of this patch is 500MB.

they finally did answer one of my tickets on the subject, said something like, once i received my key for the D/L i would get the mount, guess it'll be in jun when i get it vs when i pre ordered

I’d reply to make sure they comprehend Xbox differences from PC. So unless you ordered a box copy there won’t be another code provided.

POps75p · April 2018

NewBlacksmurf wrote: »

POps75p wrote: »

NewBlacksmurf wrote: »

POps75p wrote: »

NewBlacksmurf wrote: »

Same, although service just replied to my ticket from days ago....open a ticket and be sure to reply to the first non-helpful email they send

Edit: a few rep[lies later I'm all set on my PC account.....I'm going to wait on Xbox until it hits in the store under coming soon....or until more folks confirm resolution

i sent a ticket in a couple of weeks ago and never received a replay from ZOS, their normal response, so guess is all a bunch of BS.. Typical

per the update notes, it looks like they've attempted to address something on all platforms @POps75p
https://forums.elderscrollsonline.com/en/discussion/404235/xbox-one-patch-notes-v1-11-2-0#latest

The Elder Scrolls Online v1.11.2.0 is a small incremental patch that fixes the issue where you would receive multiple UI errors in-game after pre-purchasing the newly-announced Chapter, Summerset. The size of this patch is 500MB.

they finally did answer one of my tickets on the subject, said something like, once i received my key for the D/L i would get the mount, guess it'll be in jun when i get it vs when i pre ordered

I’d reply to make sure they comprehend Xbox differences from PC. So unless you ordered a box copy there won’t be another code provided.

yes, xbox, and i sent a ticket in through my xbox as well, but i still don't understand why they adv get it immediately but now say i have to wait until i get the key

NewBlacksmurf · April 2018

POps75p wrote: »

NewBlacksmurf wrote: »

POps75p wrote: »

NewBlacksmurf wrote: »

POps75p wrote: »

NewBlacksmurf wrote: »

Same, although service just replied to my ticket from days ago....open a ticket and be sure to reply to the first non-helpful email they send

Edit: a few rep[lies later I'm all set on my PC account.....I'm going to wait on Xbox until it hits in the store under coming soon....or until more folks confirm resolution

i sent a ticket in a couple of weeks ago and never received a replay from ZOS, their normal response, so guess is all a bunch of BS.. Typical

per the update notes, it looks like they've attempted to address something on all platforms @POps75p
https://forums.elderscrollsonline.com/en/discussion/404235/xbox-one-patch-notes-v1-11-2-0#latest

The Elder Scrolls Online v1.11.2.0 is a small incremental patch that fixes the issue where you would receive multiple UI errors in-game after pre-purchasing the newly-announced Chapter, Summerset. The size of this patch is 500MB.

they finally did answer one of my tickets on the subject, said something like, once i received my key for the D/L i would get the mount, guess it'll be in jun when i get it vs when i pre ordered

I’d reply to make sure they comprehend Xbox differences from PC. So unless you ordered a box copy there won’t be another code provided.

yes, xbox, and i sent a ticket in through my xbox as well, but i still don't understand why they adv get it immediately but now say i have to wait until i get the key

Cause, they don't know what they are doing.
I remember when we were on PC moving from PC to console and they offered us a copy and began suggesting the code thing not knowing it snot like PC.

Anyways, best of luck as I'm still holding out to preorder on xbox one. I did upgrade my PC account but it didn't have anything other than the base game so I did the $79 CE edition and just got my pet after a week of exchanges with service.