Authorization Email not coming through.

Lantian_Doco

Hi there,

I have the folowing problem. Yesterday i was playing Teso and was logged out due to inactivity. As i tried to relogin the authorzation window popped up asking for the one time code which would be send via email. (strangely so neither my router had resetted nor anything else happened that changed the ip). The only problem is that said mail is not arriving. I tried around and neither Pw Retrieval or User Id retrieval from the homepage seem to work. No Email from both.
Strangely the forum pw retrieval works and the email got to me.
I am having an Arcor Email and all zenimax mails are whitelisted. Nothing in the spam order either.

I looked through the support and started a "No langer have access" Ticket but till now no answer.

Perhaps anyone has any Idea what i coud try ?

Thanks in advance
Doco

ZOS_Bill

@Lantian_Doco

We have just sent you a PM regarding the support ticket you mentioned.

Turelus

Were you checking email via a browser, program or phone? As I know personally some devices filter it out (because helpful)

ZOS support mostly work NA times so depending when you sent a ticket you may not get a reply until 14:00 UTC onwards.

Lantian_Doco

I am checking via browser so i doubt it can filter it out. At least i dont find any options in the email account or the browser to filter it out.

Turelus

Lantian_Doco wrote: »

I am checking via browser so i doubt it can filter it out. At least i dont find any options in the email account or the browser to filter it out.

Yeah you should be fine on that side then. Best you can do is wait for support to come back to you.
If your support ticket generated any kind of ticket number you can post that here so any ZOS staff who answer can get information faster (sorry not sure if account retrieval ones give these).

Lantian_Doco

It does

#180328-002740

I would have taken another category but no one really was the rigth for the problem so i came down to this.

Wyzeguy

Yeah I'm not getting email either. Was trying to return to the game but about to just go to final fantasy 14 at this rate

Lantian_Doco

My problem is solved. Have created a new mail account at gmail. Only Gmail and Yahoo are garantued to work per support. Everything else can be slowed in recieving or dont recieve at all.