For those creating a new account for the free play week, you must follow the directions above to receive an email that enables the trial. If you have an account from a previous free trial, you should be able to use it for the current free trial. If you have any issues, please contact customer support so they can check your account.
jlmecub14a_ESO wrote: »For those creating a new account for the free play week, you must follow the directions above to receive an email that enables the trial. If you have an account from a previous free trial, you should be able to use it for the current free trial. If you have any issues, please contact customer support so they can check your account.
Ha, I just sent a ticket in minutes ago. Hopefully it's a quick response. I assumed since my account only has a PS4 account tied to it, that was the issue.
So I made a brand new account just to see, and followed the directions. As stated before, there is no link to download, only to buy the game. Since I already have it installed, I attempted to just log into the game from the new account, and it's the same error message as my account that I have had; account is inactive message.
It seems there's really no way to actually play the free week for PC right now.
deyjasagus wrote: »jlmecub14a_ESO wrote: »For those creating a new account for the free play week, you must follow the directions above to receive an email that enables the trial. If you have an account from a previous free trial, you should be able to use it for the current free trial. If you have any issues, please contact customer support so they can check your account.
Ha, I just sent a ticket in minutes ago. Hopefully it's a quick response. I assumed since my account only has a PS4 account tied to it, that was the issue.
So I made a brand new account just to see, and followed the directions. As stated before, there is no link to download, only to buy the game. Since I already have it installed, I attempted to just log into the game from the new account, and it's the same error message as my account that I have had; account is inactive message.
It seems there's really no way to actually play the free week for PC right now.
What did you select in order to generate a ticket? I've drilled down through the various options and I haven't found one that fits or even creates a ticket yet.
For those creating a new account for the free play week, you must follow the directions above to receive an email that enables the trial. If you have an account from a previous free trial, you should be able to use it for the current free trial. If you have any issues, please contact customer support so they can check your account.
For those creating a new account for the free play week, you must follow the directions above to receive an email that enables the trial. If you have an account from a previous free trial, you should be able to use it for the current free trial. If you have any issues, please contact customer support so they can check your account.
Wouldn't it be easier for those who want to play free this weekend to just enable all existing unpaid accounts for the free weekend?
Please make sure your friends follow these steps below for the free play event.
- Click this link and select your platform
- Log into your existing ESO account, or create a new one
- Click the link to download the game client
- Run the GLoaderInstaller application
- Click Continue in the Gorillabox window that will appear
- Select your language and click OK
- Click Continue on the next window
- Read and agree to the EULA then click Continue
- Click Install
- Click Play
- Log in with your existing or new ESO account
jlmecub14a_ESO wrote: »
Yes, not looking good. I did open a support ticket as well.
Spacemonkey wrote: »So I actually managed to FINALLY convince two friends to try eso out annnnd turns out they wont because there is no free week? They've been adamant that theres no 'free' option and that even after downloading the game through the direct link on the website, they could never log in to their accounts.
I tried to look into it, there is supposed to be a free download link in their account pages, but it would seem there is not. And now its too late.
What gives?
deyjasagus wrote: »Mine was submitted on the 23rd at 15:13 and still shows awaiting an agent. I'm not holding out any hope at this point to have the issue resolved before the free to play event is over.
lordrichter wrote: »Answering "No" to those three questions will probably result in "you need to buy the game to play."
Edit: They might even remind you that you can participate in one of the free weekends!
Moloch1514 wrote: »Pretty sad indeed. If we were having trouble buying crowns, Matt Firor himself would be in this thread helping.
lordrichter wrote: »The link does work. I created a trial account using it.
Edit: Accounts made outside of that link do not seem to be able to participate in the free trial. I do have one of those from a long time ago sitting around. I was going to use it for a license I purchased, but I gave the license key to someone else. Someon who no longer plays. Shrug.
Moloch1514 wrote: »lordrichter wrote: »The link does work. I created a trial account using it.
Edit: Accounts made outside of that link do not seem to be able to participate in the free trial. I do have one of those from a long time ago sitting around. I was going to use it for a license I purchased, but I gave the license key to someone else. Someon who no longer plays. Shrug.
Yep. Just used the link and was able to sign in to the game using new account. Kudos to @jlmecub14a_ESO for the updates!