Why do marrow wind codes expire I got a morrowind. Copy and can't play marrowind

Sawzallz

I got a marrowind code from marrowind version of ESo with a expired code help

DieAlteHexe

Where did you get the code?
Have you contacted Customer Service?
What error do you receive when trying to use the code? Basically "invalid code" or "code already used"?

Cpt_Teemo

Did you pre order the Summerset for the free one and did you already have it before that?

Turelus

Where did you purchase your code from?

If you haven't already submit a support ticket via the ticket page here: https://help.elderscrollsonline.com to get a direct line to ZOS set up.

swippy

you spelled Morrowind 3 different ways. maybe you typed the code in wrong?

Sawzallz

swippy wrote: »

you spelled Morrowind 3 different ways. maybe you typed the code in wrong?

I typed it right my phone doesn't work that well Kinda. Broken regardless I think I got screwed

Sawzallz

Cpt_Teemo wrote: »

Did you pre order the Summerset for the free one and did you already have it before that?

also that

DieAlteHexe

Sawzallz wrote: »

swippy wrote: »

you spelled Morrowind 3 different ways. maybe you typed the code in wrong?

I typed it right my phone doesn't work that well Kinda. Broken regardless I think I got screwed

Maybe, maybe not. I'm sure something can be figured out. Maybe answer the questions folks asked? Or go to the link that Turelus posted.

Sawzallz

I think it's just expired such bs honestly why do codes expire i get it if it's a promotions but i already bought it

Sawzallz

Link has no topic about it

DieAlteHexe

Sawzallz wrote: »

I think it's just expired such bs honestly why do codes expire i get it if it's a promotions but i already bought it

Expired? Okay, let's try this again:

1. Where did you get the code?
2. What is the exact error you see when you try to use the code?

Turelus

Sawzallz wrote: »

I think it's just expired such bs honestly why do codes expire i get it if it's a promotions but i already bought it

Who did you buy it from?

idk

Sawzallz wrote: »

Link has no topic about it

You have been asked multiple times where you got the code. Most of your replies in here have seemed more like incomplete sentences vs clear answers.

The reason people are asking some of the questions is some have purchased the expansion from others and once it is used it is gone.

Either way you need to work through customer support as we cannot solve your issue. They will be able to determine what has happened.

Sawzallz

I got a copy from amazon it wasn't even open when I got it says I entered it wrong or puts expired

Turelus

Sawzallz wrote: »

Link has no topic about it

You need to send a support ticket. Use the link then click "sign in for additional support" at the bottom of the page.

From there you can choose your platform, and issue. There should be something under billing for code, of not that's the best suited place.

idk

Sawzallz wrote: »

I got a copy from amazon it wasn't even open when I got it says I entered it wrong or puts expired

an answer.

Still need to go through customer support. A forum thread is not the same.

Sawzallz

Found a solution they lead me to Sony which says expired sorry

Sawzallz

Argh i give up don't know how this is fair -_-_

Sawzallz

Update I just checked its not expired it ends 2019 Im so confused now

Reverb

If you communicate the same way in your support tickets that you do in this thread, it's not a surprise that you're getting bounced around. You're not giving anyone enough information to help you. There is a solution to your issues and you need to be an engaged and participatory part of troubleshooting it, not just single-sentence complaints.

If using your phone is a barrier to communicating clearly and engaging in dialogue, I advise using a different device for your interactions with Zeni support.

Sawzallz

I'm trying my best please stop i spent money for something I can't get

ssorgatem

Have you actually typed it correctly?

Sawzallz

Yes I typed it like 20 times

Turelus

So I just checked and yeah it seems the support section under "redeem code" just says to speak with Sony.

You could try filing under "Crown Store Issue" for account and billing as that lets you send a ticket to ZOS, it's not really the proper thing to do but as they removed general open tickets you don't have much choice.

Otherwise you can hope one of the support staff pick this up, however it's posted in General Discussion and not the issues section of the forums.

@ZOS_BillE does some support replies so I'll tag them and see if they're able to help.

idk

Sorry, but unsure what you want from us. We have told you Customer Service multiple times.

Sawzallz

Thanks

AzraelKrieg

I just looked through the previous threads you've made and came across one where you were asking why your bear wasn't respawning. My thinking is that unless you've got a second account that you're trying to get Morrowind on, you've already got Morrowind on your account.

driosketch

Sawzallz wrote: »

Found a solution they lead me to Sony which says expired sorry

Are you on PS4? Are you using some kind of preorder bonuses code? Maybe there is a different game code in the box? Have you contacted Amazon? Was it Amazon, or a third party seller through Amazon? Maybe you can exchange your copy?

Sawzallz

AzraelKrieg wrote: »

I just looked through the previous threads you've made and came across one where you were asking why your bear wasn't respawning. My thinking is that unless you've got a second account that you're trying to get Morrowind on, you've already got Morrowind on your account.

That is true. I got two profiles one with marrowind and one that doesn't
I have a brother who plays my second

Sawzallz

driosketch wrote: »

Sawzallz wrote: »

Found a solution they lead me to Sony which says expired sorry

Are you on PS4? Are you using some kind of preorder bonuses code? Maybe there is a different game code in the box? Have you contacted Amazon? Was it Amazon, or a third party seller through Amazon? Maybe you can exchange your copy?

Yes, no, no, not yet waiting to see if I can get the code to work

AzraelKrieg

Sawzallz wrote: »

AzraelKrieg wrote: »

I just looked through the previous threads you've made and came across one where you were asking why your bear wasn't respawning. My thinking is that unless you've got a second account that you're trying to get Morrowind on, you've already got Morrowind on your account.

That is true. I got two profiles one with marrowind and one that doesn't
I have a brother who plays my second

Ok, next lot of questions; is it a physical copy with a disc or a digital copy? If a physical copy, does it have the ESRB rating system logo on the box or does it have PEGI rating system logo on the box? Additional to that, are you in the US or EU?