How am I able to play??

ryssafaith

We lost our physical copy of the game but somehow the digital version started downloading this morning and we were able to open the game and sign in and start playing again, but when facing the npc's and monsters, their names are Offline. And we can't access any of the store DLC. Sooo.. Idk. Someone help me out.

Apache_Kid

Have you tried doing a hard reset? Clearing local saved data? Those always need to be your first two steps with any issue with this game.

Sosarea

I have the same issue on Xbox one system. Shut down system, unplugged and plugged back in, and restarted. Same problem. Not sure how to clear local saved data as you suggest. Any suggestions.

Apache_Kid

Sosarea wrote: »

I have the same issue on Xbox one system. Shut down system, unplugged and plugged back in, and restarted. Same problem. Not sure how to clear local saved data as you suggest. Any suggestions.

Go to my games and apps and highlight ESO. Hit start and go to "managed game". One the left of your screen you should see a menu, scroll down to "saved data" and there should be an option to delete it.