Issues with Game Freezing on Windows 10

Kallyra

Greetings

I recently upgraded my PC from Windows 8 to Windows 10 and replaced the hard drive. My old hard drive was also connect as extra space but that led to my PC freezing randomly. I have no idea if this stopped because Microsoft fixed it with an update or because I formatted my old hard drive and erased the old Windows 8 files. Everything else runs smoothly now...

Except for Elder Scrolls Online. It still freezes randomly and I have to turn off my PC - ctrl alt del doesn't work, neither does alt+F4. My keyboard basically "turns off" and there's nothing I can do other than hit the power button.

I never had this problem on Windows 8 and upgrading to Windows 10 and replacing my hard drive are the only things that I changed.
I run the game with administrator permissions.
I use the Windows Defender that came with for antivirus and I have set all the relevant permissions.
I tried the game in compatibility mode with Windows 8 and the game was so choppy (not quite laggy) that I couldn't play.

Are there compatibility issues between ESO and Windows 10? Any tips?

Thank you for your time and have a wonderful day.

Hippie4927

I had that same problem and had to hard restart just like you. I googled the problem and someone said to delete the ShaderCache.cooked file. I tried that and it worked for me. I now delete that file on a regular basis. You can find the file in Documents/ElderScrollsOnline/live.

Kallyra

Thank you very much. I will give that a try.

After deleting the file, does the game create a new version by itself or do I need to download it?

Slick_007

this isnt the game not responding. ctrl-alt-del not working is windows not responding.

i had major issues with the win10 1709 update, still do with power management. it screwed a lot of things. i recall reading something about graphics drivers and windows installing something for the onboard graphics when its not needed and that breaking something. i dont know if thats causing your issue but its something to look at. just because you arent using onboard graphics, doesnt mean windows doesnt have the files and device loaded.

Kallyra

Thanks for the information. I will look into it.

Hippie4927

Kallyra wrote: »

Thank you very much. I will give that a try.

After deleting the file, does the game create a new version by itself or do I need to download it?

A new file will be created by the game. You can delete it as often as you like.

Kallyra

Cool. Thanks.