Raidiant Mount Glitch

davidbow1e

Hi y’all! Don’t hop on these forums often, but I felt the need to ask if anyone else has had the issue I had.

Last night I bought...let’s just say too many crates, around 90 to be exact . Yes, way way too much. But in crate #86 or #87 I received the Shadow Rider Senche. You have no idea how happy I was! However, when I went to check out the beauty it was not listed under the mounts, but the Storm Steed was...needless to say I was shocked. Not Saying that mount was and is cool, but it isn’t what I opened and isn’t really my style of mount.

Now I looked at the chart that was posted and saw a small but much higher chance at the Storm Steed than the other 2 and was wondering if anyone else ran into this issue during this season of crates? I usually don’t have a problem with the crates but this was very strange. I sent a ticket in to hopefully get it switched back to the Senche like I opened, at least I can have that hope.

Anybody else run into these issues this time around?

davidbow1e

@ZOS_GinaBruno any help I can get from you to get this fixed? Not sure if support has even got my ticket yet.

davidbow1e

No one on to help? @ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_GaryA @ZOS_BillE ?

TelvanniWizard

Scam crates attack again...

Feanor

Unless the logs show that you really got the senche I’d say your chances are very slim.

davidbow1e

I hope the logs show it to be true!! . Still haven’t heard anything from my ticket though

TheTwistedRune

Erm.....yea...yea me too! Just like what happened to me. I bought one crate and ah..... got a radiant mount, the wolf one. But when I went to use it there was no mount, just a stack of potions.........Yea was weird man....some kind of bug...........


Just kidding. Hope you get it sorted.

davidbow1e

I hope too, the horse is good and all, but when I got that Senche I was overjoyed and then it’s like talos snatched away my glory

NyassaV

For cases like this I find it better to submit a ticket than to post on the forums

davidbow1e

I did, just got it escalated to a specialized team so fingers crossed!

Mattock_Romulus

Yeah, happened to me...was on my 2nd free crate and bamn...Shadow Senche...looked in my items and it morphed into a Soul Gem...best of luck to you though.

davidbow1e

Thanks, Day 2 of it being escalated to a special team, haven’t heard anything but holding out hope I’ll hear from them soon

davidbow1e

Day 3...still no word from anyone

Kiyakotari

davidbow1e wrote: »

Day 3...still no word from anyone

Reply back to the email and ask for an update. They require frequent poking to get progress.

sudaki_eso

I hope you guys have some screenshots or shareplays of your winnings to prove your case. Getting a very rare item and then get screwed over it sucks, good luck with the customer service.

duendology

I very much do doubt that opening crates and its each result is recorded. Unless you can prove it with screenshots in which the name of your character and account ID are visible, I don't see ZOS replacing your horse with the cat.

To be honest, I don't understand how an error like that could even occur. o_0

I guess it's a lesson though. Maybe just in case, when you get something of this rarity, hit print screen and make screenshot...just in case.

davidbow1e

At this point, I wish I screenshotted it. I’m on console, Xbox too btw. When I opened the pack he threw the usual 5th card and me and my roommate screamed because that Senche is what I was buying the crates for ya know? She yelled, equip it and run around I wanna see it, then when I went to do so, no Senche. Just the Storm Steed. I have no clue how it could have happened or the circumstances why it did, all I know is I did not get what I opened. Today is day 4 of it being “investigated by a special team”. So we’ll see and I’m holding out hope each day after work I’ll come home and my beautiful Senche will be there waiting for me

davidbow1e

Man, just going into about a week now, haven’t heard anything aside from the specialized team investigating response given on Monday. I wonder if they forgot about me?

Soul_Marrow

I submitted a ticket for a separate issue 3 days ago and haven't even been acknowledged yet if it makes you feel any better.

Kiyakotari

davidbow1e wrote: »

Man, just going into about a week now, haven’t heard anything aside from the specialized team investigating response given on Monday. I wonder if they forgot about me?

Like I said, you need to reply to that email aboout the specialized team and check on the status. They require frequent poking (every 3 days at most is best, once you're engaged) to maintain any progress.

davidbow1e

I did poke, and asked for an update every 2 days or so. Still nuthin

davidbow1e

Ummm okay @ZOS_GinaBruno @ZOS_BillE it’s been 9+ days and heard nothing from my ticket but an automated response telling me it’s been sent to a specialized team. Is there anything I can do to speed this up or help this move along??