Crown store stole my crowns. Help!

Soul_Marrow

I purchased the Hubalajad's Final Furnishing Pack and the game took my crowns twice. I now own 2 of these 5,000 crown furnishing packs when I only wanted one and I am out 5,000 crowns that I had planned on using to buy The Erstwhile Sanctuary this weekend. Could someone please help alleviate this situation? I have a limited time to buy this house with the crowns I had saved up and now that 5,000 of my crowns have vanished for no good reason, I am at your mercy. I won't just buy more crowns because then I will have to go through the headache of getting a refund through Xbox Live support on top of this headache. Please help. This is very frustrating and unprofessional in my humble opinion. Thank you.

WhiteCoatSyndrome

Did you contact Customer Support? Because the forum mods can't do anything themselves and will probably redirect you to them anyway.

Soul_Marrow

I was unaware of their involvement so I figured I would post here as well. Anyone else experience this before? I did submit a ticket which is being ignored like any other ticket I've ever submitted. Real businesses get phone numbers, ZOS.