Erstwhile Sanctuary is haunted - Furnishings disappear

Incognitius

Loving the house, and I've been decorating it... obsessively.
Yesterday evening however, when I loaded into the home after buying some additional furnishings, I noticed that it took a long time to load all my furnishings.
When I walked across the hall, to the "little" room across the spawn location, I noticed that four furnishings had disappeared from that room:

- Hlaalu Sideboard, Low cabinet
- Dres Lamp, Portable
- Redoran Armchair, Fungal Cushion
- Dark Elf Rung, Fungal or Mossy

I checked everywhere else, but it seems to be only these four from this room. Also checked my inventory and the retrieval tab, but nothing there.

I don't really have before and after pictures, but I think this one shows really well what has gone missing.



I waited a night, and re-logged this morning to see if they would have reappeared again, but alas, they have not.

I made a report in-game, as I seem to have problems doing it via the support of this website for some reason. Both report options don't seem to have a suitable category for housing, and missing furniture. So, hence this forum post. I can replace these furnishings if I have to, but I won't be able to replace a Sithis statue if this would go missing.

Also noticed another oddity in this house.

Fires, such as braziers, sometimes get reduced to... a slow burn.

You don't get a proper fire out of them, until you unlit, and relit them. It's kind of a hassle when you've buried this braziers in the ground.

Ch4mpTW

Oh my. I keep hearing bad things about that place. Kinda happy I didn’t buy it. I hope you get your stuff, OP. But until then, I’d switch properties if I were you.

Aliyavana

Sithis takes them to the void just like his followers.

Marabornwingrion

aliyavana wrote: »

Sit his takes them to the void

I had no idea that Sithis is a fan of dunmer themed furniture

Calderon06

I've bought it.

I haven't notice yet any disapearence of furnishing

Incognitius

Ch4mpTW wrote: »

Oh my. I keep hearing bad things about that place. Kinda happy I didn’t buy it. I hope you get your stuff, OP. But until then, I’d switch properties if I were you.

Thx, I just hope they fix it. Because this home is everything I ever wanted. >.>

aliyavana wrote: »

Sithis takes them to the void just like his followers.

It appears so! Maybe he didn't like his statue. >.>

Astrid_V wrote: »

I had no idea that Sithis is a fan of dunmer themed furniture

Well they are the best looking furniture out there. Way better than the imperial the home comes with furnished. ;-)
So I wouldn't doubt it.

Calderon06 wrote: »

I've bought it.

I haven't notice yet any disapearence of furnishing

Keep praying to Sithis, he doesn't take your stuff too.

Hallothiel

Hmm not noticed any disappearing furniture (not furnished yet lol) & none of the many trees placed have gone (yet) but did notice daedric chandelier being a bit funny, with flames spluttering far more than normal - very glitchy.
You would have thought I'd be ok with that chandelier. But maybe Sithis likes high elf style lol.

Hippie4927

Did you check all your characters' inventories? I found stuff in another character's inventory and couldn't remember even having that character in the house.

Tasear

okay costumer service is really good at this. I would submit a report. They told me were I put my item.

Incognitius

Haven't heard anything yet from customer support yet.

And it also seems that another room is haunted.

Several braziers, chandeliers, and scones that normally have fire are barely smoldering when I load a character:



I can fix this manually by putting this off, and then on again.





However some of these braziers are stuck in the ground to give fire to something else. And to put these on is really, really bothersome.

Any one else encountered this bug, are am I the only one cursed.

Edit: Checked with a friend. It appears to be a visual bug just for me. My friend can see all the fires just fine. How does one fix this? ;_;

OmniDo

Incognitius wrote: »

Several braziers, chandeliers, and scones that normally have fire are barely smoldering when I load a character:

I can fix this manually by putting this off, and then on again.

This is a graphics engine problem. I noticed it quite a while ago when using a large number of animated fire light sources; candles, braziers, et al.
Apparently, once an unknown number of animated light sources are reached, the client graphics engine just decides not to render them.
You can attempt to force them to render by turning them off and back on again, but this is only a temporary, per-instance fix.
/shrug

Its probably not a priority on their to-do list, but if its also not on a list of "Known issues", then they most likely dont know.
If they do know, then its almost certainly not a priority item for them.

You'll have to use static light sources and minimize the number of animated light sources.

Incognitius

OmniDo wrote: »

Incognitius wrote: »

Several braziers, chandeliers, and scones that normally have fire are barely smoldering when I load a character:

I can fix this manually by putting this off, and then on again.

This is a graphics engine problem. I noticed it quite a while ago when using a large number of animated fire light sources; candles, braziers, et al.
Apparently, once an unknown number of animated light sources are reached, the client graphics engine just decides not to render them.
You can attempt to force them to render by turning them off and back on again, but this is only a temporary, per-instance fix.
/shrug

Its probably not a priority on their to-do list, but if its also not on a list of "Known issues", then they most likely dont know.
If they do know, then its almost certainly not a priority item for them.

You'll have to use static light sources and minimize the number of animated light sources.

Hmm... that makes sense. I've got 98 candles, which are also animated, 12 sconces, 24 braziers, and 4 chandeliers. I didn't have this problem on PTS, but I used a lot less candles there.

Thanks for letting me know!

OmniDo

Update:

After doing some experimentation, I found the following might be the case, but we'd need a Z0$ dev to confirm it.

• If you are on PC, try increasing the Maximum Particle Systems value above 1024.
• I performed three tests with this setting; one at max and one at minimum.
• With it at minimum, I successfully duplicated the issue with the Erstwhile Braziers that you posted, in addition to noticing that many candles were not visible.
• After raising the value to its maximum, all my previous animated lights; candles, torches, etc... that would not all render, did so without error.

If there is a correlation, then while the problem is still a limitation of the client engine itself, it can at least be mitigated to some extent. I do not know how many total animated light sources one could put into a home as objects before some of them stopped rendering, but I imagine it would probably be upwards of 300+.

Let me know if this was useful.

R_K

Incognitius wrote: »

Fires, such as braziers, sometimes get reduced to... a slow burn.

You don't get a proper fire out of them, until you unlit, and relit them. It's kind of a hassle when you've buried this braziers in the ground.

Until the braziers' flame issue is resolved, you may want to check out the add-on "Let There Be Light" if you are on PC/Mac. It will let you quickly reset all of your homes' light sources.

Incognitius

OmniDo wrote: »

Update:

After doing some experimentation, I found the following might be the case, but we'd need a Z0$ dev to confirm it.

• If you are on PC, try increasing the Maximum Particle Systems value above 1024.
• I performed three tests with this setting; one at max and one at minimum.
• With it at minimum, I successfully duplicated the issue with the Erstwhile Braziers that you posted, in addition to noticing that many candles were not visible.
• After raising the value to its maximum, all my previous animated lights; candles, torches, etc... that would not all render, did so without error.

If there is a correlation, then while the problem is still a limitation of the client engine itself, it can at least be mitigated to some extent. I do not know how many total animated light sources one could put into a home as objects before some of them stopped rendering, but I imagine it would probably be upwards of 300+.

Let me know if this was useful.

This solved it. Thank you so much!

Edit: and so much more helpful than the advice I got from customer support though,

Sill haven't gotten my items back yet. Their advice is to use the retrieval tab. I wonder, do they even read the report..

IwakuraLain42

This just happened to me as well. I started decorating of the caves with the glassy archivments you can get from Molag Mag and noticed today a patch where one of these things were missing (the hole is very obvious). These things are quite expensive and I would hate to loose more ... guess I'll stop decorating the house for some time ....

Bansidhe1965

Yes,happened to me too,laid some stuff fron new furnishing pack out to check size etc.,logged off

Next day it was all clustered in one spot on the floor,weirdly just the small stuff,statues etc.were all fine.

Incognitius

IwakuraLain42 wrote: »

This just happened to me as well. I started decorating of the caves with the glassy archivments you can get from Molag Mag and noticed today a patch where one of these things were missing (the hole is very obvious). These things are quite expensive and I would hate to loose more ... guess I'll stop decorating the house for some time ....

Yeah, I never got an answer on how it could have happened. But after a week and several referrals I did get my furniture back within an ingame mail. So, if I were you, I'd also file a report.

Bansidhe1965 wrote: »

Yes,happened to me too,laid some stuff fron new furnishing pack out to check size etc.,logged off

Next day it was all clustered in one spot on the floor,weirdly just the small stuff,statues etc.were all fine.

Wow, I haven't had that happen yet. O_O

Epona222

I've not started decorating Erstwhile yet, but I HAVE had this exact same problem in the last week in The Rosy Lion Inn Room, and Captain Margeaux House.

Certain items kept either ending up back in inventory, or disappearing (I had issues with a tapestry, a rug, a painting, and 2 different sizes of planks)

So it doesn't seem to be just the sanctuary, just that most people are noticing it there because it's new so a lot of people are decorating it at the moment.

I did send a /bug report in game.