3 years of my gaming along with 340+ items deleted by a known bug created by developers at ZoS

rsantijw13

So ever since the storage bug wiped out 3+ years of progress in this game gear wise and well over 340 items ZoS has gone silent on the subject matter. Last response was now going on 5 days ago and I am on my third "team". Been here since the games early release and have been a sub since then as well. Anyone else feel that you are being treated like you do not matter to them at all because of this? One way they suggested to make it go away was for ME to try and remember as many items as possible. That doesn't fix what they broke and stole via poor coding. Especially when they knew of the storage coffer bug before going live. I would really love to hear what an actual employee thinks on this matter. Hey Gina why do I not matter to you as a loyal customer? I have given multiple counter offers and still have heard nothing from them. I feel that the next chapter free and 6 months of eso+ is justified for their bug deleting 3+ years of my work in this game.

OGLezard

Lulz, sorry couldn't resist. If you can't remember what you lost they likely won't reimburse anything.

P.s.

Not laughing at you, laughing at the game

DieAlteHexe

How frustrating.

I sure hope they can get it sorted.

ktdotexe

[deleted]

Naughty_Ryder

Buddy, I think you lost every BOE Jewel in Golden worth over 300K each.. You also lost your stack of 100 Crown Experience Scrolls and 1 of each golden monster set... Whoops!

Tasear

Customer service isn't best. Had a different incident and I actually had list of items, but just ends up endless circles. At least it's real people instead of bots like last year, but zos isn't going win any customer service rewards. Though in your case you have more then my pity but hope @ZOS_GinaBruno please look into this for poor guy.

Tasear

rsantijw13 wrote: »

So ever since the storage bug wiped out 3+ years of progress in this game gear wise and well over 340 items ZoS has gone silent on the subject matter. Last response was now going on 5 days ago and I am on my third "team". Been here since the games early release and have been a sub since then as well. Anyone else feel that you are being treated like you do not matter to them at all because of this? One way they suggested to make it go away was for ME to try and remember as many items as possible. That doesn't fix what they broke and stole via poor coding. Especially when they knew of the storage coffer bug before going live. I would really love to hear what an actual employee thinks on this matter. Hey Gina why do I not matter to you as a loyal customer? I have given multiple counter offers and still have heard nothing from them. I feel that the next chapter free and 6 months of eso+ is justified for their bug deleting 3+ years of my work in this game.

Change title of thread. This is misleading. Try something like 3 years 362 items all gone from housing bug

Emothic

Yea, they won't be able to help you. You're just going to have to cut your losses and keep playing or quit. Sorry, but ZoS is bad when it comes to problems with their game. If they're not making money from it then they're not going to care about it.

Tasear

Ask it to be escalated to advance technical support. Honestly though would be nice if this issue was more streamlined.

@ZOS_JessicaFolsom maybe look into getting these people some help. It doesn't look good for loyal prayers who right on ball in buying new items only to lose 3 years of items especially to a known bug.

RANKK7

I really get so pissed reading things like this, keep sending tickets, a lot! The less they do, the more you send! Hopefully you will find one competent employed who cares about being helpful and professional, it doesn't exist you must remember the items a bug deleted, a bug they didn't care to correct before live!

If really it's the case they cannot get back to such history (I highly doubt that) at least you should be compensated with a refund in order of millions gold you should decide upon your memory, it's the least for all the loss and the trouble. I truly wish you to solve this soon!

Ch4mpTW

This thread has me scared af right now. I recently put a sizable amount of Maelstrom Arena Weapons in 1 of my chests, and I’m starting to think that wasn’t the smartest of choices. Lol.

NoFlash

Pts is too short for them to fix bugs. At least have it available 2 months ahead of time with the last month no pts but bug fixes.

FleetwoodSmack

@ZOS_GinaBruno @ZOS_JessicaFolsom this is why people quit the game.

Apache_Kid

Amazing that they can create a bug that steals your items and they can't even get them back to you within 48 hours. When something like this happens customer support and forum mods should be scrambling at all hours of the day/night to get the information required to get the player their objects back.

Jaimeh

I really hope they'll be able to sort this out for you, it must be extremely upsetting, especially since it was in no way your fault.

Ch4mpTW

Apache_Kid wrote: »

Amazing that they can create a bug that steals your items and they can't even get them back to you within 48 hours. When something like this happens customer support and forum mods should be scrambling at all hours of the day/night to get the information required to get the player their objects back.

@Apache_Kid It’s because of who it is happening to. You need to consider all things apart of the equation.

Let’s pause for a moment, and imagine if for example @Alcast or some other big-time streamer/face of ESO had this problem. Do you think it would linger on this long? Do you really? Just think for a moment. Alcast making a thread snapping out. Him saying, “Hey! My f’ing hard-earned gear is all gone! Years worth of farmed golden gear in perfect traits! Gone!” Do you think there wouldn’t be ZOS employees scrambling like crazy? In fact, I’d be willing to bet it wouldn’t even be that long. I’d give it maybe 2 to 6 hours before it’d be handled. Lol.

Truth of the matter is that, unless if you’re 1 of their faces of the game? You don’t get the same treatment. It just doesn’t work that way. Case and point when Sypher was unbanned immediately after he intentionally broke the rules, and was banned (account sharing). Not only did they promptly unban him, but they also invited him to their HQ. LOL! Yes, back when they were having all of the well-known streams and stuff come to their HQ. He was invited. That’s crazy. But hey, that’s how ZOS works.

Tasear

rsantijw13 wrote: »

So ever since the storage bug wiped out 3+ years of progress in this game gear wise and well over 340 items ZoS has gone silent on the subject matter. Last response was now going on 5 days ago and I am on my third "team". Been here since the games early release and have been a sub since then as well. Anyone else feel that you are being treated like you do not matter to them at all because of this? One way they suggested to make it go away was for ME to try and remember as many items as possible. That doesn't fix what they broke and stole via poor coding. Especially when they knew of the storage coffer bug before going live. I would really love to hear what an actual employee thinks on this matter. Hey Gina why do I not matter to you as a loyal customer? I have given multiple counter offers and still have heard nothing from them. I feel that the next chapter free and 6 months of eso+ is justified for their bug deleting 3+ years of my work in this game.

Any luck?

rsantijw13

update 3/15/18 Not a peep from ZoS since the 5th with this:

Question Subject: Customer Service Ticket

Question Reference # 180222-002758

Date Created: 02/22/2018 08:57 PM
Date Last Updated: 03/05/2018 01:10 PM
Status: Updated


Message Log:
The Elder Scrolls Online Team response on 03/05/2018 01:10 PM
Hello!

Thank you for your continued patience while this matter is under review. We are working with our development team to trying to find options that might restore all of the items lost. We are hoping to have a final response on what the next steps will be as soon as possible to you.

The Elder Scrolls Online Support

Tasear

rsantijw13 wrote: »

update 3/15/18 Not a peep from ZoS since the 5th with this:

Question Subject: Customer Service Ticket

Question Reference # 180222-002758

Date Created: 02/22/2018 08:57 PM
Date Last Updated: 03/05/2018 01:10 PM
Status: Updated


Message Log:
The Elder Scrolls Online Team response on 03/05/2018 01:10 PM
Hello!

Thank you for your continued patience while this matter is under review. We are working with our development team to trying to find options that might restore all of the items lost. We are hoping to have a final response on what the next steps will be as soon as possible to you.

The Elder Scrolls Online Support

That actually good sign. Took a month after I got missing item lost with housing trading bug. I suggest maybe proposing a reasonable alternative to them if doesn't happen

Like maybe they can give an alottement materials and some bis gear. But keep on them and ask how is progress.

Morgul667

I hope they fix this. I mean they knew about the bug, they didnt fix it and some players were impacted. They should solve it for the players. This is not a simple annoying bug. This is game breaking

Shadowshire

rsantijw13 wrote: »

So ever since the storage bug wiped out 3+ years of progress in this game gear wise and well over 340 items ZoS has gone silent on the subject matter. Last response was now going on 5 days ago and I am on my third "team". Been here since the games early release and have been a sub since then as well. Anyone else feel that you are being treated like you do not matter to them at all because of this? One way they suggested to make it go away was for ME to try and remember as many items as possible. That doesn't fix what they broke and stole via poor coding. Especially when they knew of the storage coffer bug before going live. I would really love to hear what an actual employee thinks on this matter. Hey Gina why do I not matter to you as a loyal customer? I have given multiple counter offers and still have heard nothing from them. I feel that the next chapter free and 6 months of eso+ is justified for their bug deleting 3+ years of my work in this game.

It seems to me that at least they are in communication with you. So far, ZOS has ignored my most recent report about a seriously bad bug which I have documented as occuring:

Gold Pieces Not Added To Bags From E-Mail Attachments

Their response to the consequences of another grevious bug was to agree that what I told them was confirmed by Bethesda's own records, but they believe that doesn't mean that they owe me anything or that the losses even occurred. There is a serious bug in their database software arithmetic which their transaction logs cannot reveal, and were never meant to reveal. Apparently they cannot inform the ZOS designers and programmers about it, or they would rather not bother.

The day that a computer program displays a message stating that its previous output is or was the result of a flaw in its design and/or in its source coding is a day that I don't expect to ever see. Do you?

DarcyMardin

This is terrible. I find it appalling that ZOS has not gotten back with you yet with a solution, or at least with some kind of compensation. Very discouraging and demoralizing!

Anotherone773

Tranquil_Fairy wrote: »

Buddy, I think you lost every BOE Jewel in Golden worth over 300K each.. You also lost your stack of 100 Crown Experience Scrolls and 1 of each golden monster set... Whoops!

I can verify this, i watched it being placed in the chest. The remaining slots, and there were a few, were filled with gold motifs, that @rsantijw13 was saving for retirement. I remembering admiring the collection of those hard earned full chapter motifs. Lets see it was a stack of xivkyn style, Ebony, and Assassin Leagues. I had the screenshot to prove it, but my dog ate it.

Asardes

So it's still not patched? Then I guess I'll wait for 1-2 more months before using them.

nightstrike

Shadowshire wrote: »

The day that a computer program displays a message stating that its previous output is or was the result of a flaw in its design and/or in its source coding is a day that I don't expect to ever see. Do you?

It's not that uncommon. Google for "GCC Internal Compiler Error" for a good example of an application that documents its own bugs by dumping out a message telling you what failed and how to submit a bug report.

ESO does this, too, for certain problems (such as when it crashes and you get a crash report sending dialog window).

Lieblingsjunge

I can't say much about the bug itself - but I don't recognise the ESO-support in your description of them. I've contacted ESO-support quite often because of various issues, recent one being kicked from game without an error message and breach in connection. They tried to help as best as they could.

In your case, it sounds like you should suggest that the Support escalates your ticket(If they haven't already).

Aside from not being good on following up on their ToS/CoC, the support-team is pretty okay, imo.

Elsonso

Asardes wrote: »

So it's still not patched? Then I guess I'll wait for 1-2 more months before using them.

They have said the bug is fixed. This thread is about how they are being slow at cleaning up their mess.

Asardes

lordrichter wrote: »

Asardes wrote: »

So it's still not patched? Then I guess I'll wait for 1-2 more months before using them.

They have said the bug is fixed. This thread is about how they are being slow at cleaning up their mess.

Since the topic was opened after the (alleged) bug fix, I supposed it was related to a late recurrence. AFAIK they don't do database backups for player items in game so they have no way of restoring them fully. If they're deleted they're deleted for good.

Mertica

Oh man, I hope this gets fixed...

Shadowshire

nightstrike wrote: »

Shadowshire wrote: »

The day that a computer program displays a message stating that its previous output is or was the result of a flaw in its design and/or in its source coding is a day that I don't expect to ever see. Do you?

It's not that uncommon. Google for "GCC Internal Compiler Error" for a good example of an application that documents its own bugs by dumping out a message telling you what failed and how to submit a bug report.

ESO does this, too, for certain problems (such as when it crashes and you get a crash report sending dialog window).

The Google "GCC Internal Compiler Error" is news to me, so I looked it up. Among other results: What is this gcc error on linux and how do I solve it

However, I doubt that the GCC Internal Compiler can detect and report a design flaw, or even a source code bug, in its own executable. What the "internal compiler" does is the same thing as what the Lua interpreter* does in the ESO game client.

That is, it loads and converts "source code" to instructions that are executable by the CPU, and integrates them into its own process that is already loaded and executing. So the Google internal compiler and the Lua interpreter, respectively, can and do look for various errors and report them. They do that because any error prevents them from producing correct output to integrate. For example, we often see "UI Error" dialogs which the ESO game client displays when it finds an error while interpreting the source code of an add-on.

Be aware that a compiler or an interpreter can, and sometimes does, have one or more bugs of their own. While I was a student, I wrote a statement in a program which caused the compiler to crash. It had been in use for seven years, and the error that I found was the first one discovered in the preceeding five years.

The ESO game client crash report mostly records the circumstances of the crash, and information about the player's computer system. Unless they have changed since the most recent that I read, the report does not specifically identify any error in its own executable, or any other cause of the crash.

The ESO crash report more-or-less gives the people responsible for making it work information as to where to look for the error. In particular, any information which the player adds at the beginning about what they were doing can be vital to finding the error quickly, or it might be useless. You never know which.

Note that some game client crashes (among other adverse events) are the result of problems in communicating with the game host that don't result from an error in the game client excecutable, or the game host executable on the "megaserver". They are problems with the player's ISP network, the Internet, and/or with the Bethesda internal network, which are comprised of the related systems software and/or hardware.

When that is the nature of the problem, it seems likely to me that the ESO game client simply exits without displaying an error report dialogue (insofar as that has happened more often than the display of the crash report dialogue before the client exits). Just because the game client exits abruptly for no apparent reason does not mean that ZOS is responsible for it.

Don't forget, too, that the player's computer is part and parcel of the entire process of playing the game. Just as many problems originate with the player's own hardware (e.g., the router and/or "modem"), operating system, drivers, and other software that is running (e.g., a firewall, or an anti-malware program) while the player's system is excuting the ESO game client. System integrity starts at home.
_____________________
* It is technically possible, although unlikely, that the ESO game client includes a Lua compiler instead of an intrepreter, but the ultimate output of either one are instructions which are coded in binary that the CPU will execute.

nightstrike

I think you missed my point entirely. The ICE is exactly that: detecting a problem in the compiler itself. I can see why you are confused, as a compiler also detects problems in code that it is compiling. But an ICE is a bug in the compiler, not the compiled program.