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Billing Issue - Anybody had this problem?

rzj386
rzj386
Soul Shriven
My ESO Plus Membership did not automatically renew, so one day I logged in and it showed that my account membership was inactive. I figured that there was an issue with it renewing and that I wouldn't be charged since it was inactive. I decided to purchase ESO Plus again, and as it turns out the previous automatic renewal kicked in, and now I've been charged twice. This happen to anyone else?

I went through the customer support options on the ESO Plus website, and it is telling me I have to contact Microsoft. Does that sound correct? Any help appreciated - thanks.
  • Elsonso
    Elsonso
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    You paid Microsoft for the ESO Plus. They are the ones that collected two subscriptions from you. I would start with them, first. Then go knocking on ESO's door.
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 10992
    X/Twitter: ElsonsoJannus
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