Oh and it's been going on for like 2 weeks. and they basically gave up today after the patch, hoping something would've been fixed, but wasn't.
Seems a bit extreme to quit over a technical problem. Just open a ticket.
Just one character or all of them, which region, was it during maintence today or outtage couple days ago.
Context and support can probably help
Sorry @NewBlacksmurf you are saying thousands of people are unable to log in and play the game for two weeks? (the OPs problem) As I'm certainly unaware of that.
Thus working with support to resolve (annoying as that may be) is probably the only answer, clearly something is up in this specific case.
My friend just quit the game because when they would log into the game and choose a character, they would never load into the game. RIP