When you crash is the console making a stuttering sound and taking you back to the console dashboard or is it taking you back to the ESO title screen.
Sorry, it takes me back to the title screen saying "ESO has encountered a problem" and then I have to hit start, select character > log back in again. Happens way too much.
@dotme are you saying I should delete the save data? That should fix it?
It's good to know (even though it sucks) that somebody else is experiencing the same and has tried the exact same steps. I keep saying it didn't occur before 2 weeks ago and it is a new problem for me that occurs often.
Note that I am using the original PS4 and not the Pro, so it can't be that. Have checked with ISP and everything is fine, every single thing runs smoothly except for ESO.
Raised a ticket, had several responses updating them that i've tried what they say and now its ended with them saying "we can't help you anymore ,check with your ISP"
I am the same as you now, lucky if I last 1 hour without a bloody disconnect. This needs some attention as it is broken by the last release, especially as you have said that it happened since last update...
SO ANNOYING. Sort it out Zos! Raising tickets and you just go over the same points.
Yeah its stupid how they push us back to ISP... They said they raised my ticket to a specialist, who told me the SAME things.. change IP, delete save files... DONE THAT. DOESNT WORK.
I'm getting so pissed off, it is ruining the game for me at certain points as it just crashes out, especially in trials etc...
I don't understand why it happened all of a sudden and why Zos can't take responsibility for it. It doesn't happen on other things
@ZOS_MichaelM @ZOS_GinaBruno @ZOS_JessicaFolsom - we have both raised tickets. nothing has worked. Can't you escalate this further please? Thanks..
Hmm...... best help I can offer is:
1. Complete/Abandon as many quests as possible. Having a bunch at once slows game performance.
2. Keep as much extra space on your PS4 as possible. *Do not keep many videos for ESO in your capture gallery.* They slow down performance as well.
3. If on PS4 Pro, enable Boost Mode in your PS4 Settings. Increases Performance.
These all seem minor, but as a whole they make a noticeable difference. Hope it helps!
I hope ZOS gets on this issue for you guys. Short of deleting and re-downloading the whole game, I don't know what else to suggest. I've never seen the "ESO has encountered a problem" error, but I've experience plenty of "unable to connect to game" errors when travelling since the infinite load screen patch was released. That error usually happens when you're trying to load into a zone with a large population - almost as if you can't get a seat at the table.
I've also seen game issues/kicks when travelling in groups when one or more group members is in the ground. I would reply to your tickets daily (politely) if today's new update doesn't fix anything, and hopefully you'll get someone to take a serious look. If it gets solved, it would probably be helpful to post the solution here for others.