We are currently investigating issues some players are having on the megaservers. We will update as new information becomes available.
We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.
In response to the ongoing issue, the North American and European megaservers are currently unavailable while we perform maintenance.
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
In response to the ongoing issue, the ESO Store and Account System have been taken offline for maintenance.

moved

DoctorESO
DoctorESO
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moved
Edited by DoctorESO on September 22, 2018 10:56PM
  • VaranisArano
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    I made myself an Exploit Bingo card for the exploit threads, filled with phrases like:

    Khajiit is innocent of this crime!
    I was just playing the game.
    Stop right there, criminal scum!
    All cheaters should be banned.
    It's not an exploit.
    You don't know what exploit means.
    Have you heard about this other exploit?
    The TOS are more like the Pirates' Code. Guidelines, really.
    You can't be banned for something that ZOS messed up.
    Have you actually read the TOS?
    I trust ZOS to sort it out.
    I don't trust ZOS to sort it out.
    Cheaters should take an arrow to the knee.

    And of course, for the free space -

    ZOS, its all your fault!
  • DoctorESO
    DoctorESO
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    .
    Edited by DoctorESO on September 22, 2018 10:56PM
  • f047ys3v3n
    f047ys3v3n
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    They don't have the staff to address this. If they had the staff to address this it would not have had the problem to start with.

    1) The simple solution was a roll back to the update. That would have been quick and easy but ZOS is stupid so they won't do that. Just like they have a thing against banning players they have a thing against roll backs.

    2) They will pretend to address this. Maybe they will find the top 100 xp gainers and give them a 3 day ban or something. They will not really address it though because a "case by case" would be a crazy high and idiotic use of resources. Most will keep their xp gains. Probably even those that get a slap on the wrist will keep the xp gain.

    3) They don't really hand out or even catch guys who run 3rd party cheat software I really doubt this is going to be a priority. Given there is a level cap it is certainly much less disruptive than cheat engine.

    4) I totally laughed my ass off when I read about this especially since they basically sent a bunch of folks into IC (a basically deserted place) with their new coffers at the same time they screwed up the XP. I expect they were using these mad xp mobs to test their leveling reward system and forgot to put it back. Easily remedied with a roll back.... but of course not.

    5) For what it is worth I would have exploited the you know what out of it if I had come across it for the simple reason ZOS history would lead me to believe that I would not be punished and that I would get to keep the gains. I also hate grinding and though I have far over cap CP I do have 3 unleveled toons that I would like to play but have not interest in actually leveling.
    I am mostly pleased with the current state of ESO. Please do continue to ban cheaters though and you guys have to find out who is duping gold and how because the economy is currently non-functional.
  • Gothren
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    there needs to be some form of punishment of knowingly abusing an exploit.
  • MehrunesFlagon
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    15gtfsi.jpg
    Edited by MehrunesFlagon on February 13, 2018 4:04AM
  • Anotherone773
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    f047ys3v3n wrote: »
    They don't have the staff to address this. If they had the staff to address this it would not have had the problem to start with.

    1) The simple solution was a roll back to the update. That would have been quick and easy but ZOS is stupid so they won't do that. Just like they have a thing against banning players they have a thing against roll backs.

    2) They will pretend to address this. Maybe they will find the top 100 xp gainers and give them a 3 day ban or something. They will not really address it though because a "case by case" would be a crazy high and idiotic use of resources. Most will keep their xp gains. Probably even those that get a slap on the wrist will keep the xp gain.

    3) They don't really hand out or even catch guys who run 3rd party cheat software I really doubt this is going to be a priority. Given there is a level cap it is certainly much less disruptive than cheat engine.

    4) I totally laughed my ass off when I read about this especially since they basically sent a bunch of folks into IC (a basically deserted place) with their new coffers at the same time they screwed up the XP. I expect they were using these mad xp mobs to test their leveling reward system and forgot to put it back. Easily remedied with a roll back.... but of course not.

    5) For what it is worth I would have exploited the you know what out of it if I had come across it for the simple reason ZOS history would lead me to believe that I would not be punished and that I would get to keep the gains. I also hate grinding and though I have far over cap CP I do have 3 unleveled toons that I would like to play but have not interest in actually leveling.

    1) If they rollback the servers then everything we have done since will be lost and we will have to do it over. On top of that we will have to endure the rollback, wait for the update, then wait for it to be patched again into live. All that is going to do is annoy people more.

    2)I am pretty sure this is exclusive to location. They shouldnt have that hard of time finding the exploiters once they know what they are looking for.

    3) They will fix it because if they dont, everyone will just go "power level" at the exploit. I have seen that happen in another game that predates this one. No one would ever do anything that requires leveling.

    4)Likely what happened, but no we dont need a rollback.

    5)I find great joy in people who cheat getting caught,personally. But then ive had to deal with cheaters breaking games and screwing it up for everyone else.
  • vyndral13preub18_ESO
    vyndral13preub18_ESO
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    Ok. I killed a pig in craglorn while the servers were up. Do I need to worry?
  • Runefang
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    Ok. I killed a pig in craglorn while the servers were up. Do I need to worry?

    Yeah but only because PETA are going to be knocking on your door shortly.
  • MehrunesFlagon
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    Surprised the Mellisandre meme didn't get more than awesomes. So appropriate for patch day eso.
  • Montayva
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    I don’t trust the system because
    a) I inadvertently discovered a bug in the past, reported said bug, moved on, still got banned. Made many attempts to have it revoked with no success, while watching people who knowingly exploited the same bug have their bans lifted.
    And
    b) like mentioned previously, it really doesn’t seem like they have the resources to mount such a large scale investigation.

    Considering how many other issues they had with crown store items and other such things a rollback would have been the fastest way to ensure everything was fair and square again.
    Montayva: EP, AD, DC Magplar | Mistress Montayva: AD, DC, EP Mag DK | Rharhey: EP, AD Mag Sorccrafters
    Nirnrewt/ Nutella/Nirncrux: AD, EP, DC Stamblades+Stamdens
    ES Cosplayer wannabe

    Beholder of the power to unleash the QAM HAM
  • VaranisArano
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    Ok. I killed a pig in craglorn while the servers were up. Do I need to worry?

    If that's serious, no. People were getting 1.9 million exp for killing a mob in the Imperial City.
  • DoctorESO
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    .
    Edited by DoctorESO on September 22, 2018 10:56PM
  • Prof_Bawbag
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    Genuine question, does anybody actually read any TOS they encounter on the net? I admit, I scroll down to the bottom and merely tick the "I agree" box and move on. Not got time nor desire to read all the legal waffle on any site.
  • AlienatedGoat
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    DoctorESO wrote: »
    Again, if you just came across the exploit and didn't abuse it, you have nothing to fear. Let ZOS do their job. Trust the process. It's worked for you so far, as you are still playing the game and haven't been banned for any of the numerous other exploits that have been discovered. :)

    Nowhere in those communications did @ZOS_GinaBruno say how they would be auditing, what the definition of "exploiting" was, and how it would be "handled". Just because they said its on a "case-by-case" basis isn't reason enough to believe that everything is going to be fair and impartial.

    You're making quite a big leap here by saying that there's nothing to fear. There's far too many questions, and frankly I've seen how ZOS has handled things in the past 4 years. There's lots of things to be worried about.
    PC-NA Goat
  • VaranisArano
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    Genuine question, does anybody actually read any TOS they encounter on the net? I admit, I scroll down to the bottom and merely tick the "I agree" box and move on. Not got time nor desire to read all the legal waffle on any site.

    I read them. Its great fun to post the sections of the TOS and the Code of Conduct when people are like "Well, how could I possibly have know how to react when I saw this bug?!"

    Ignorance is not bliss when it comes to breaking the TOS of a video game.
  • DarcyMardin
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    Almost everyone has a thing against rollbacks. Maintaining state across a huge population, i.e., keeping track of every action that every character on the server performs over time) is one of the key technical things that MMOs *do*. It would be crazy to rollback the server for everyone just because a few people engaged in an exploit.

    Yeah, Zeni screwed up in several ways on this release. But most of us are logging in and playing the game anyway, without racking up millions of XP or buying houses for the clearly incorrect price of a single crown. Why should our gameplay be rolled back because a few gamers are worried about a ban?
    Edited by DarcyMardin on February 13, 2018 11:52PM
  • DoctorESO
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    .
    Edited by DoctorESO on September 22, 2018 10:56PM
  • Messy1
    Messy1
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    BAN BOTS . . . that's a good use of everyone's time!
  • monktoasty
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    If they ban a single account that would be injustice. It's their fault plus I never seem them act so quick..wish they were this quick to fix game breaking bugs and ban bots

    But oh well it's their game I'll just enjoy it. Glad I'm on Xbox

  • Ardan147
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    Genuine question, does anybody actually read any TOS they encounter on the net? I admit, I scroll down to the bottom and merely tick the "I agree" box and move on. Not got time nor desire to read all the legal waffle on any site.

    I read them. Its great fun to post the sections of the TOS and the Code of Conduct when people are like "Well, how could I possibly have know how to react when I saw this bug?!"

    Ignorance is not bliss when it comes to breaking the TOS of a video game.

    Even if one actually has the time and patience to read through the entire thing to the bottom, how many people are actually going to remember every little thing in that huge document of legal mumbo jumbo? Of course, simple common sense would dictate that taking advantage of what is clearly a bug in the game. to gain some disproportionate and unfair advantage is clearly no good.
    This creature called a songbird. What a devious creation! This winged nuisance erodes sanity with its incessant chirping. What a brilliant form of torture!
  • DoctorESO
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    .
    Edited by DoctorESO on September 22, 2018 10:56PM
  • VaranisArano
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    DoctorESO wrote: »
    Ardan147 wrote: »
    Genuine question, does anybody actually read any TOS they encounter on the net? I admit, I scroll down to the bottom and merely tick the "I agree" box and move on. Not got time nor desire to read all the legal waffle on any site.

    I read them. Its great fun to post the sections of the TOS and the Code of Conduct when people are like "Well, how could I possibly have know how to react when I saw this bug?!"

    Ignorance is not bliss when it comes to breaking the TOS of a video game.

    Even if one actually has the time and patience to read through the entire thing to the bottom, how many people are actually going to remember every little thing in that huge document of legal mumbo jumbo? Of course, simple common sense would dictate that taking advantage of what is clearly a bug in the game. to gain some disproportionate and unfair advantage is clearly no good.

    Am I the only one who reads the TOS each day before logging into the game?

    And also the only one who reads the driving laws manual before getting into the car each day?

    :confused:

    I read a car manual when something's gone wrong and I'm not quite sure what to do.

    If I read the TOS when I'm not sure what to do when I encounter a bug, it tells me to report is and not exploit it.
  • VaranisArano
    VaranisArano
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    Genuine question, does anybody actually read any TOS they encounter on the net? I admit, I scroll down to the bottom and merely tick the "I agree" box and move on. Not got time nor desire to read all the legal waffle on any site.

    Here, I'll cut down on the time for you, since I've practically got this parts favorited after the vAS cheating ban. The pertinent parts were:

    Terms of Service https://account.elderscrollsonline.com/terms-of-service
    "8. RULES OF CONDUCT
    ...
    You agree not to use any Service to:
    ...
    Promote, upload, transmit, encourage or take part in any activity involving hacking, cracking, phishing, taking advantage of exploits or cheats and/or distribution of counterfeit software and/or Virtual Currency or virtual items. In an effort to continuously improve the Services, You and other players discovering exploits, cheats, cracks or other inconsistencies are required to report them to ZeniMax;"

    Code of Conduct https://account.elderscrollsonline.com/code-of-conduct
    "5.2 Users will not exploit any bug, or abuse any game system (such as the scoring or award systems) in a ZeniMax Game, Service, forum, or other games or services provided by ZeniMax. Users will not intentionally use or share any bug found within any ZeniMax Game, real or fictitious, regardless of whether or not it grants an unfair advantage. You will not directly or indirectly communicate the existence of any such bug to any other user of the ZeniMax Service (in game or on a ZeniMax service). Report bugs and exploits using the in-game portal or via http://help.elderscrollsonline.com/app/home."
  • kyle.wilson
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    f047ys3v3n wrote: »
    2) They will pretend to address this. Maybe they will find the top 100 xp gainers and give them a 3 day ban or something. They will not really address it though because a "case by case" would be a crazy high and idiotic use of resources. Most will keep their xp gains. Probably even those that get a slap on the wrist will keep the xp gain.
    This will be easily identifiable by a simple search on ZOS part. Honest people will have stopped within minutes of entering, while a dishonest person would've spent much longer.
    While I'm convinced that the pts is an alpha for dlc, it still doesn't exonerate the player that exploited. Its not like it would take more than 30 sec to notice something was up.

    Even Crabbe and Goyle weren't that thick
    59a90ace74829679268761c8dcd5306e0e372320_hq.gif

    I can imagine that a competent dev would be able to complete all bans in an hour, harldy much wasted time.
    Edited by kyle.wilson on February 14, 2018 4:26AM
  • Ackwalan
    Ackwalan
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    Nothing will be done about it. When ZOS says, "we'll let you know the outcome", that is ZOS speak for, "never going to talk about it again".
  • DoctorESO
    DoctorESO
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    .
    Edited by DoctorESO on September 22, 2018 10:56PM
  • wenchmore420b14_ESO
    wenchmore420b14_ESO
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    DoctorESO wrote: »
    Ardan147 wrote: »
    Genuine question, does anybody actually read any TOS they encounter on the net? I admit, I scroll down to the bottom and merely tick the "I agree" box and move on. Not got time nor desire to read all the legal waffle on any site.

    I read them. Its great fun to post the sections of the TOS and the Code of Conduct when people are like "Well, how could I possibly have know how to react when I saw this bug?!"

    Ignorance is not bliss when it comes to breaking the TOS of a video game.

    Even if one actually has the time and patience to read through the entire thing to the bottom, how many people are actually going to remember every little thing in that huge document of legal mumbo jumbo? Of course, simple common sense would dictate that taking advantage of what is clearly a bug in the game. to gain some disproportionate and unfair advantage is clearly no good.

    Am I the only one who reads the TOS each day before logging into the game?

    And also the only one who reads the driving laws manual before getting into the car each day?

    :confused:

    OK. Right there I call Shenanigans! Yes, I have read all the Zo$ ToS.. A couple of times.... In 4 years...
    All I can say is if you read them EACH day before logging in to game, you need professional help!!
    FYI.... If you have never read them or seen how long they are , look here... And read them every day...
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    IF YOU ARE RESIDENT IN THE EEA, SWITZERLAND, RUSSIA, AUSTRALIA OR NEW ZEALAND, ZENIMAX ACKNOWLEDGES THAT THERE ARE CERTAIN GUARANTEES, WARRANTIES, TERMS AND CONDITIONS (INCLUDING IN RESPECT OF REFUNDS AND RETURNS AND UNFAIR TERMS) IMPOSED BY THE LAWS RELATING TO THE SUPPLY OF GOODS, SERVICES AND DIGITAL CONTENT UNDER THESE TERMS OF SERVICES, THE SUPPLEMENTAL TERMS AND ANY EULA WHICH THE LAWS EXPRESSLY PROVIDE MAY NOT BE EXCLUDED, RESTRICTED OR MODIFIED OR MAY ONLY BE LIMITED TO A CERTAIN EXTENT (THE "STATUTORY OBLIGATIONS"). NOTHING IN THESE TERMS OF SERVICE, THE SUPPLEMENTAL TERMS AND ANY EULA EXCLUDES, RESTRICTS OR MODIFIES THE STATUTORY OBLIGATIONS OTHERWISE THAN ACCORDING TO SUCH LAWS.


    UNDER THE STATUTORY OBLIGATIONS ZENIMAX IS UNDER A LEGAL DUTY TO SUPPLY TO YOU GOODS, SERVICES AND DIGITAL CONTENT THAT ARE IN CONFORMITY WITH OUR CONTRACT WITH YOU.


    PHOTOSENSITIVITY WARNING: A very small percentage of individuals may experience epileptic seizures or blackouts when exposed to certain visual images, including without limitation light patterns or flashing lights. Exposure to certain patterns or backgrounds on a computer, television or other screen, or while playing video games, may induce epileptic seizures or blackouts in these individuals. These conditions may induce previously undetected epileptic symptoms, blackouts, or seizures in persons who have no history of prior seizures or epilepsy. If You, anyone in Your family, or anyone in Your household, have an epileptic condition, have had seizures of any kind, or seizure symptoms, consult a doctor prior to using the Services or playing any Game. If You experience any of the following symptoms while playing any Game, immediately discontinue use and consult Your physician before resuming play: dizziness, altered vision, eye or muscle twitches, jerking or shaking of arms or legs, loss of awareness, disorientation, confusion, any involuntary movement, or convulsions.


    Any use, reproduction, modification or distribution of Services, including, but not limited to, Games, Content, Software, or any other intellectual property not expressly authorized by these Terms of Service or by an authorized representative of ZeniMax in writing is strictly prohibited.


    Not all features, products, or Services offered or provided are available to all persons who try to register or in all geographic locations. ZeniMax reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product, or Service to any person or geographic area.


    Any offer for any feature, product or Service is void where such Services are prohibited. You are solely responsible for Your compliance with applicable laws with respect to the Services that You access and use.


    2. CONTENT; USER-GENERATED CONTENT; DOWNLOADABLE CONTENT; GAME MODS AND VIRTUAL ITEMS
    This Section 2 shall survive any termination of these Terms of Service.


    Content Generally

    "Content" includes technology, text, forum posts, chat posts, profiles, widgets, messages, links, emails, music, sound, graphics, animations, animation-style videos, Content, pictures, code, files, data, characters (and items and attributes associated with characters), and all audio visual or other material appearing on or emanating to and/or from the Services, as well as the design and appearance of any websites under ZeniMax's control. All Content made available by ZeniMax, unless explicitly identified as third party Content, is owned by ZeniMax, its affiliates and/or their licensors.


    You may not copy or download any Content from a Service unless You are expressly authorized to do so by ZeniMax in writing. You acknowledge and agree that You shall not reproduce, prepare derivative works based upon, distribute, publicly perform, or transmit any Content for commercial uses unless You obtained the express written consent of an authorized representative of ZeniMax. For clarification purposes, "derivative works based upon" Services and/or Content are works that are substantially similar, both in ideas and expression, to Services and/or Content. Therefore, if You or someone else creates a work and it is likely to bring to mind either or both Services (such as a Game) and Content, then it is likely that such work is a derivative work and as such may not be used for commercial purposes.



    User-Generated Content

    Content includes user-generated Content that You contribute, provide, post, upload or otherwise submit to ZeniMax via a Service ("UGC"), provided that the term UGC does not include Game Mods (as defined below).


    UGC includes any photographs, images, video, music and sounds that You contribute, provide, post, upload or otherwise submit to ZeniMax via a Service (collectively, "Your UGC").


    UGC includes Content contributed, provided, posted, uploaded or otherwise submitted to ZeniMax by any other person using or via the Services.


    UGC also includes Content that is not Your UGC, including but is not limited to, Account personas, user names, forum posts, chat posts, customer service chats, communications, or other suggestions, ideas, notes, feedback, concepts or other information concerning the Services, whether generated at ZeniMax's specific request or despite ZeniMax's request that You not do so (such as Unsolicited Materials as described in Section 16) (collectively, "ZeniMax Owned UGC"). ZeniMax Owned UGC also includes all Content (other than Game Mods (as defined below)) that You create or develop using Content provided or made available by ZeniMax, including but not limited to Content that You create or develop that is a derivative work of the Content provided or made available by ZeniMax. For clarity, Content and materials that are created, developed or accessible within a Game or Service using Content or tools provided by ZeniMax (e.g., Content and material created via an in-Game editor and accessible only within the Game) are ZeniMax Owned UGC and not Game Mods (as defined below).


    For clarity, ZeniMax Owned UGC does not include (i) any Content that You create or develop if such Content or if the creation or development of such Content would constitute a breach of this Agreement or any Supplementary Terms or would violate any law, (ii) any Content that You create or develop without the use of Content provided or made available by ZeniMax or (iii) any Game Mods (as defined below).


    ZeniMax does not pre-screen UGC and does not endorse or approve any UGC that You and other users may contribute, provide, post, upload or otherwise submit via the Services. You are solely responsible for Your UGC and may be held liable for UGC that You contribute, provide, post, upload or otherwise submit.


    You may not contribute, provide, post, upload or otherwise submit any UGC that is copyrighted, protected by trade secret law or otherwise subject to third party intellectual property rights, including, but not limited to, privacy and publicity rights, unless You own those rights free and clear or have written permission from their rightful owner to contribute, provide, post, upload or otherwise submit such UGC and to grant or assign the described license and property rights to ZeniMax as described below.


    As between You and ZeniMax, You will be the owner of all of Your UGC (as defined above). To the fullest extent permitted by law, You hereby expressly grant (or You warrant that the owner of Your UGC has expressly granted) to ZeniMax and its licensors, licensees and designees a perpetual, irrevocable, worldwide, paid-up, non-exclusive, royalty-free, transferable, sublicensable (through multiple tiers of sublicensees) right and license to exercise all rights of any kind or nature associated with Your UGC in all formats and media, whether existing now or in the future, and You agree not to assert or enforce any moral rights or similar rights You may have which may now or may hereafter be recognized, and all ancillary and subsidiary rights, in any languages and media now known or not currently known.


    Unless otherwise prohibited by applicable law or regulation, by contributing, providing, posting, uploading or otherwise submitting ZeniMax Owned UGC or creating ZeniMax Owned UGC, You acknowledge and agree that all such ZeniMax Owned UGC is the sole property of ZeniMax and You hereby assign and agree to assign to ZeniMax all such ZeniMax Owned UGC contributed, provided, posted, uploaded or otherwise submitted by You and such assignment will be effective on the date the ZeniMax Owned UGC is created. To the extent that ZeniMax cannot claim exclusive ownership rights in such ZeniMax UGC by operation of law or pursuant to the assignment noted above, and to the fullest extent permitted by law, You hereby expressly grant (or You warrant that the owner of such ZeniMax UGC has expressly granted) to ZeniMax and its licensors, licensees and designees a perpetual, irrevocable, worldwide, paid-up, non-exclusive, royalty-free, transferable, sublicensable (through multiple tiers of sublicensees) right and license to exercise all rights of any kind or nature associated with such ZeniMax UGC in all formats and media, whether existing now or in the future, and You agree not to assert or enforce any moral rights or similar rights You may have which may now or may hereafter be recognized, and all ancillary and subsidiary rights, in any languages and media now known or not currently known.


    You further grant each user of the Services a non-exclusive license to access UGC and to use, reproduce, distribute, display and perform such UGC as permitted through the Services, including, but not limited to, Game functionality.


    If so required under applicable law, You will enter into any agreement or undertake any action as deemed necessary by ZeniMax to effect the licenses described above in this Section.


    IN ALL CASES OF UGC UNDER THIS SECTION 2, EXCEPT AS PROHIBITED BY APPLICABLE LAW AND SUBJECT TO THE STATUTORY OBLIGATIONS (AS DEFINED IN SECTION 1), ZENIMAX RESERVES THE RIGHT (BUT HAS NO OBLIGATION EXCEPT AS REQUIRED BY LAW) TO REVIEW, REMOVE, BLOCK, EDIT, MOVE OR DISABLE UGC FOR ANY REASON, WITH OR WITHOUT NOTICE, AND HAS NO LIABILITY OF ANY KIND WITH RESPECT TO UGC, INCLUDING WITHOUT LIMITATION WHEN ZENIMAX DETERMINES THAT UGC VIOLATES THESE TERMS OF SERVICE. THE DECISION TO REMOVE UGC OR OTHER CONTENT AT ANY TIME IS IN ZENIMAX'S SOLE AND FINAL DISCRETION. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENIMAX DOES NOT ASSUME ANY RESPONSIBILITY OR LIABILITY FOR UGC OR FOR ITS REMOVAL OR FOR ANY FAILURE TO OR DELAY IN REMOVING, UGC OR OTHER CONTENT.



    Downloadable Content, Achievements, and Other Virtual Items

    Content also includes Content that is downloaded or downloadable from any website under ZeniMax's control ("Downloadable Content"), provided that the term Downloadable Content does not include Game Mods (as defined below). Downloadable Content includes, but is not limited to, licensed rights granted, awarded, and/or provided to You to access and/or use online or off-line elements or features of certain Services as well as Game updates, unlockable Content, digital and/or virtual assets, rights of use tied to unlock keys or codes, serial codes and/or online authentication of any kind, in-game achievements, video trailers, Game screenshots, and/or Game-related wallpapers. Downloadable Content also includes Virtual Currency, and Virtual Currency is subject to additional terms and restrictions specific to Virtual Currency as set forth below in Section 2(E), which additional terms and restrictions supersede any inconsistent terms and restrictions applicable to Downloadable Content generally. Downloadable Content may be free, redeemable, and/or purchased, and ZeniMax reserves the right to change the price of Downloadable Content at any time, without notice. Downloadable Content may only be held in Accounts belonging to legal residents of countries where access to and use of the Services and Downloadable Content are permitted. Except as granted in a Game's EULA, ZeniMax hereby grants to You a limited, non-exclusive, personal, non-transferable license to use, view and display Downloadable Content that You have properly downloaded.


    Once You have redeemed Downloadable Content, that Content is not returnable, exchangeable, or refundable for other Content or for cash, other goods or services unless approved by ZeniMax or required by applicable law and subject to the Statutory Obligations (as defined in Section 1); for example, if ZeniMax downloaded the wrong Content to You, You may be entitled to a refund. Unless otherwise specified by ZeniMax in writing and unless otherwise prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), Downloadable Content may expire upon the earlier of (a) the closure of an Account, or (b) the later of one hundred and eighty (180) days past (i) the most recent Account login by You or (ii) the end of Your subscription or membership for the applicable Service if such subscription or membership is not renewed.


    You agree that You have no ownership right or title in or to any such Downloadable Content, including, but not limited to, the virtual goods appearing or originating in the Services (such as a Game) or any other attributes associated with any Account or Services. ZeniMax does not recognize any purported transfers of virtual property executed outside of the Game, or the purported sale, gift or trade in the "real world" of anything that appears or originates in a Service or a Game. Accordingly, You may not sell, and You may not assist others in selling, Service(s) or in-Game items for real currency, or exchange those items for value outside of the Services. Evidence of any attempt to redeem Downloadable Content for a purported exchange, sale, gift or trade in the "real world" will result in the immediate suspension or termination of Your Account.


    You acknowledge and agree that all virtual items represent a limited license right for Your personal, private, non-commercial, non-transferable, and limited use governed by these Terms of Service and are not redeemable for any sum of money or monetary value from ZeniMax at any time. ZeniMax reserves the right to refuse Your request(s) to acquire Downloadable Content, and reserves the right to limit or block any request to acquire Downloadable Content for any or no reason.



    Game Mods

    Content also includes Game Mods. The term "Game Mod" means downloadable, user-generated Content developed or created by You or a third party using an Editor Tool (as defined below). In certain cases, as determined by ZeniMax, Game Mods may be made available to other users of a Service or a Game and in such cases, such other users may download the Game Mods from ZeniMax or third parties and use such Game Mods in connection with playing a Game or receiving a Service from ZeniMax.


    If You desire to develop or create one or more Game Mods, then You will be required to download from a ZeniMax website or otherwise gain access to via a ZeniMax website one or more software tools through which You may create or develop Game Mods (each such tool is an "Editor Tool"). To obtain a copy of or get access to any such Editor Tool, You will be required to agree to the terms of a separate EULA (the "Editor EULA"). If there is a conflict between the terms and conditions in any such Editor EULA and the terms and conditions in these Terms of Service, the terms in the Editor EULA will control over the conflicting terms in these Terms of Service but solely for purpose of the specific Editor Tool and not for any other purpose. Please review the terms in the Editor EULA carefully.


    With respect to Game Mods made available for download from a ZeniMax website or made available from a ZeniMax server, ZeniMax may, at any time and in its sole discretion, elect to remove such Game Mods from the ZeniMax website(s) or server(s) without notice to You.


    Each Game Mod is owned by the developer of the Game Mod, subject to the licenses granted by the developer to ZeniMax as set forth in the Editor EULA.


    ZeniMax may, but is not required under this Agreement to, validate, test, evaluate or pre-screen Game Mods.


    ZeniMax does not endorse, sponsor, guaranty or approve any Game Mods, including without limitation Game Mods available for download from a ZeniMax website.


    Your experience with any particular Game Mod may vary from other users' experiences.


    IF YOU ELECT TO INSTALL, DOWNLOAD OR USE ANY GAME MODS, YOU DO SO AT YOUR OWN RISK.


    EXCEPT AS PROHIBITED BY APPLICABLE LAW AND SUBJECT TO THE STATUTORY OBLIGATIONS (AS DEFINED IN SECTION 1), ZENIMAX RESERVES THE RIGHT (BUT HAS NO OBLIGATION EXCEPT AS REQUIRED BY LAW) TO OFFER, MAKE AVAILABLE, REVIEW, REMOVE, BLOCK, EDIT, MOVE OR DISABLE GAME MODS FOR ANY REASON, WITH OR WITHOUT NOTICE, AND HAS NO LIABILITY OF ANY KIND WITH RESPECT TO GAME MODS, INCLUDING WITHOUT LIMITATION WHEN ZENIMAX DETERMINES THAT A GAME MOD VIOLATES THESE TERMS OF SERVICE, THE EDITOR EULA. THE DECISION TO REMOVE A GAME MOD AT ANY TIME IS IN ZENIMAX'S SOLE AND FINAL DISCRETION.


    TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENIMAX DOES NOT ASSUME ANY RESPONSIBILITY OR LIABILITY FOR GAME MODS OR FOR THE REMOVAL OF ANY GAME MODS FOR ANY FAILURE TO OR DELAY IN REMOVING, ANY GAME MOD.



    Virtual Currency

    The Services may make use of one or more virtual currencies, either within a single Service, such as a Game, or for use across multiple Services ("Virtual Currency"). The following terms govern the use of Virtual Currency in connection with the ZeniMax Services. Additional Virtual Currency-related terms may be contained in the EULA for a particular Game and, where there is a conflict between such terms and this Section 2(E), the Virtual Currency-related terms in the EULA shall govern.


    Virtual Currency may be obtained in one or more ways depending on the type of Virtual Currency and the Service or Services associated with that Virtual Currency, including without limitation Virtual Currency that may be obtained through purchase with real currency, in-Game actions or achievements, as a part of membership benefits, or otherwise. ZeniMax may, from time to time and in its sole discretion, grant Virtual Currency to Users of one or more Services as a gesture of goodwill or in connection with promotions, memberships, competitions, or sweepstakes organized by ZeniMax. All Virtual Currency that is purchased with real currency, either alone or together with other Services or access to Services (including without limitation payment for memberships), shall be referred to as "Purchased Virtual Currency." All Virtual Currency that is not Purchased Virtual Currency shall be referred to as "Complimentary Virtual Currency."


    Regardless of the method by which You obtain a Virtual Currency and subject only to the Statutory Obligations (as defined in Section 1), it has no value in real currency, and is not transferable to any other person, or returnable, exchangeable, or refundable for real currency, goods, or services. By purchasing or otherwise obtaining Virtual Currency, you acknowledge and agree that all Virtual Currencies represent a limited, non-exclusive, non-transferable license for Your personal, private, non-commercial use of ZeniMax Services governed by these Terms of Service. Because it is a license, Virtual Currency is not property in which You have any ownership right, title, or other interest. Any Virtual Currency balance shown in Your Account does not constitute a real currency balance or reflect any monetary value.


    ZeniMax reserves the right to change the price for any Purchased Virtual Currency or to bundle Purchased Virtual Currency in any amount with other Services or access to other Services at any time and without providing notice to You. You will have no right to a refund as a result of any change in the price or bundling at which Purchase Virtual Currency can be obtained, subject only to the Statutory Obligations (as defined in Section 1). In the case of Complimentary Virtual Currency, ZeniMax reserves the right to change or limit the amount of Complimentary Virtual Currency granted as part of any ongoing or continuous promotion, to discontinue any promotion or to bundle Complimentary Virtual Currency in any amount with other Services or access to other Services at any time and without providing notice to You.


    Virtual Currency is not transferable to, or redeemable for, any sum of real currency or monetary value from ZeniMax or any other person at any time. ZeniMax prohibits, and does not recognize any purported, transfers, sales, gifts, or trades of Virtual Currency. Virtual Currency will only be used by You to obtain virtual goods within a Game (e.g., durable goods that become part of Your inventory in the Game and consumable or single use items that are used and expire after use within the Game) or other Downloadable Content, through one or more Services, as determined by ZeniMax in its sole discretion. You agree not to sell or transfer, or assist others in selling or transferring Virtual Currencies or any amounts thereof. Evidence of any attempt to use, sell or transfer Virtual Currency in any manner that violates these Terms of Service may result in revocation, termination, or cancellation of the Virtual Currency and/or Your use of the Services without refund and/or immediate suspension or termination of Your Account.



    3. LIMITED LICENSE TO USE
    Subject to the terms in these Terms of Service and Your compliance with all of the terms and conditions in these Terms of Service, ZeniMax grants to You, for Your personal and private use only, a non-exclusive, revocable, nontransferable license to use Services (including any Content which is made available by ZeniMax (including but not limited to Game Mods that You download from a ZeniMax website) as a part of a Service and then solely in connection with such Service) as set forth in these Terms of Service.


    You may not (a) distribute, publicly perform or display, sell, transmit, publish, edit, reproduce, sublicense, rent, lease, loan or otherwise transfer any Game, Software, and/or Content, including without limitation any access keys; (b) modify, adapt, reverse engineer or decompile the Software, or otherwise attempt to derive source code from the Software; (c) create any derivative works based upon any Services; (d) otherwise use any Services except as expressly provided in these Terms of Service; (e) copy or download any Software or Content unless the Content is a Game Mod available for download from a ZeniMax website or is Downloadable Content (other than Virtual Currency) or You are otherwise expressly authorized to do so in writing by ZeniMax; and/or (f) remove, obscure, or alter copyright, patent, trademark, or other proprietary rights notices affixed to any Services. Any commercial use is prohibited absent written permission by an authorized representative of ZeniMax.


    ZeniMax actively enforces its intellectual property rights to the fullest extent of the law. If You are found to engage or facilitate the engagement of infringing and/or illegal activity, including, but not limited to, making unauthorized copies and/or distributing Services, ZeniMax may in its sole discretion restrict, suspend, or terminate Your Account or Your access to some or any Services, and/or pursue further legal action against You. Please note that these activities may constitute civil wrongs and/or criminal offenses and ZeniMax reserves the right to take such action as appropriate in the circumstances. You agree to reimburse ZeniMax for any liabilities, damages, losses, costs and expenses incurred by or suffered by ZeniMax arising from or related to any attempted or actual unauthorized or illegal conduct by You, or through the use of Your Account as more particularly described in Section 13.


    ZeniMax reserves title to the Services and all rights to any Services not specifically granted under these Terms of Service, including without limitation all rights of reproduction, modification, distribution, display, disassembly and decompilation and all copyright, patent, trademark, trade secret, and other proprietary rights and interests. Your use of Services is subject to the intellectual property rights of ZeniMax and except for the express licenses granted in the first paragraph of this Section 3, ZeniMax does not grant You any licenses or rights to patents or other intellectual property. Content, Software and Games are licensed, not sold, to You.


    All Services and all intellectual property rights in the Services are owned by ZeniMax or its licensors and are protected by United States, other jurisdictions, and international copyright, trade dress, patent, and trademark laws, international conventions, and other laws protecting intellectual property and related proprietary rights.


    With the exception of the first paragraph of this Section 3, this Section 3 shall survive the termination of these Terms of Service.


    ZeniMax may, in its discretion, make available to You one or more application programming interfaces and associated documentation (each an "API") to allow You to create, download, enable, use, or associate Content (excluding Game Mods), that modifies or otherwise provides enhanced features to the user interface ("Add-ons") for a Game. The API and Add-ons are Software for purposes of these Terms of Service and are subject to these Terms of Service and the Supplemental Terms applicable to the API and the Add-Ons. Notwithstanding anything to the contrary in these Terms of Service, if the Supplemental Terms for an API or Add-on directly conflict with specific terms and conditions in these Terms of Service or any other Supplemental Terms, the Supplemental Terms for an API or Add-on will control, but solely for purpose of the specific API and Add-on and not for any other purpose.


    4. BETA TESTS
    In its sole discretion, ZeniMax may contact You to review and evaluate, or playtest, one or more Games, aspects of Games, or online features prior to commercial release for the purpose of identifying program errors and obtaining feedback. You will be asked to provide to ZeniMax certain feedback and suggestions regarding Your evaluation of the Game(s) or feature(s). Your participation is subject to these Terms of Service and other applicable Supplemental Terms, such as a beta testing agreement and a non-disclosure agreement.


    By accepting our invitation and playtesting the Game and/or features, You also agree that to the extent permitted by law: (i) playing an unreleased Game is at Your own risk and You understand that the Game and/or Game features may include known or unknown bugs, (ii) any value or status indicators that You achieve through any playtest may be erased at any time, including, but not limited to, upon commercial release; and (iii) ZeniMax has no obligation to make these Games or features available, or available without charge or to fix errors or bugs identified by You.


    Beta Test accounts are non-transferable under any circumstances.


    5. PAID SERVICES
    Some Services require payment of a fee. You must have an Account and pay the applicable fees to participate in those Services. For information about subscription fees, membership fees and other fees for particular Services, visit Your particular Service's product page or Customer Services at support.bethsoft.com.


    FEES ARE PAYABLE IN ADVANCE AND, EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW AND SUBJECT TO THE STATUTORY OBLIGATIONS (AS DEFINED IN SECTION 1), ARE NOT REFUNDABLE IN WHOLE OR IN PART.


    ZeniMax reserves the right to change the fees or billing methods at any time upon notice to You through Your Account. If You pay a periodic (e.g., monthly) subscription or membership fee for a Service, ZeniMax will provide You with at least thirty (30) days advance notice of any such changes. Your continued use of the Service thirty (30) days or more after ZeniMax provides such notice of the changes means that You accept such changes. If any change is unacceptable to You, You may cancel Your subscription or membership at any time with such termination being effective at the end of the then-current subscription or membership period for which You previously paid, but ZeniMax will not refund any fees or prorate fees for any subscription or membership except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1).


    If Your use of the Services is subject to applicable governmental charges (including but not limited to sales tax, value added tax (VAT), goods and service tax (GST) or other taxes), then You must pay for those charges. Your total price may include such governmental charges or such governmental charges may be separately identified from Your Paid Service(s) fees as shown during the payment process. Failure to invoice You for any such charges does not relieve You of the liability to pay such charges.


    As the Account holder, You are responsible for all charges incurred on Your Account, including, but not limited to, applicable taxes, and all purchases made by You or anyone that uses Your Account, including, but not limited to, Your family or friends.


    Payment Options for Your Services.

    Subscribers/Members in North America, South America, or Asia (including Australia and New Zealand but excluding India). If You reside in North America, South America, or Asia (including Australia and New Zealand but excluding India) and purchase Services from ZeniMax, then You must pay fees using the payment methods made available by ZeniMax for the particular Service (the "Payment Methods") and You agree to the terms and conditions applicable to each Payment Method You choose. Payment Methods may vary by Service and the terms of Your subscription or membership will be in Your Account details. When You provide credit card or other Payment Method information to Bethesda, You represent to Bethesda that You are the authorized user of the credit card or other Payment Method. You must provide current, complete, and accurate information for Your billing account. You must promptly update all information to keep Your billing account current, complete, and accurate (such as a change in billing address, credit card number, or credit card expiration date), and You must promptly notify Bethesda if Your credit card or other Payment Method is canceled (for example, for loss, theft, or expiration). Changes to Your Payment Method information can be made by contacting Customer Services at support.bethsoft.com.


    Some Payment Methods require or permit you to choose automatic renewal of Your subscription or membership. In such cases, You are agreeing to permit Bethesda to automatically charge Your credit card, bank card, debit card or other Payment Method associated with Your Account for an automatic renewal of Your current subscription or membership preferences to the applicable Service. You may cancel Your subscription or membership at any time with the termination being effective at the end of the then-current subscription or membership period by revising Your selection in Your Accounts page, or contacting Customer Services at support.bethsoft.com. In order to sign up for automatic renewal, You must keep a valid credit card number or other Payment Method number or information associated with Your Account. Your subscription and membership will automatically renew on the expiration date of the then-current subscription or membership term that You previously subscribed to or were a member of, at a fee no greater than Bethesda's then-current price at the time of renewal, excluding any promotional and discount pricing, unless You cancel Your subscription or membership. To the extent permitted by applicable law, if You have subscribed or registered for or requested an automatic subscription or membership renewal, You agree that Bethesda may charge you or may continue charging You on an automatic recurring basis for Your current subscription or membership preferences unless You cancel Your subscription or membership at least thirty (30) days prior to the expiration of the subscription or membership. If You have subscribed for an automatic subscription or membership renewal but do not have a valid credit card and/or other valid Payment Method information on file and Your subscription or membership expires, You will not be able to receive the benefits associated with the subscription (e.g., resume Game play or any paid Services usage) or membership benefits without updating Your Payment Method information. Bethesda reserves the right to utilize third party credit card updating services to obtain current expiration dates on credit cards provided by You to Bethesda. Customers who use a third party Payment Method may incur additional payment processing fees charged by such third party to its customers, and may not be able to automatically renew subscriptions or memberships.


    All Other Subscribers/Members of All Territories Not Specified Above. If You reside outside North America, South America, or Asia (including Australia and New Zealand but excluding India) and purchase Services from ZeniMax, then You must pay fees using the payment methods made available by ZeniMax for the particular Service (the "Payment Methods"), and You agree to the terms and conditions applicable to each Payment Method You choose. Payment Methods may vary by Service and the terms of Your subscription or membership will be in Your Account details. When You provide credit card or other Payment Method information to ZEL, You represent to ZEL that You are the authorized user of the credit card or other Payment Method. You must provide current, complete, and accurate information for Your billing account. You must promptly update all information to keep Your billing account current, complete, and accurate (such as a change in billing address, credit card number, or credit card expiration date), and You must promptly notify ZEL if Your credit card or other Payment Method is canceled (for example, for loss, theft, or expiration). Changes to Your Payment Method information can be made by contacting Customer Services at support.bethsoft.com.


    You may choose automatic renewal of Your subscription or membership. If You choose this option, You have agreed to permit ZEL to automatically charge Your credit card or other Payment Method associated with Your Account for an automatic renewal of Your current subscription or membership preferences to the applicable Service. You may cancel Your subscription or membership at any time with the termination being effective at the end of the then-current subscription or membership period by revising Your selection in Your Accounts page, or contacting Customer Services at support.bethsoft.com. In order to sign up for automatic renewal, You must keep a valid credit card number or other Payment Method number or information associated with Your Account. Your subscription or membership will automatically renew on the expiration date of the then-current subscription or membership term You previously subscribed to at a fee no greater than ZEL's then-current price at the time of renewal, excluding any promotional and discount pricing, unless You cancel Your subscription or membership. If You have subscribed for or requested an automatic subscription or membership renewal, You agree that ZEL may continue charging You on an automatic recurring basis for Your current subscription or membership preferences unless You cancel Your subscription or membership at least thirty (30) days prior to the expiration of the subscription or membership. If You have subscribed for or requested an automatic subscription or membership renewal but do not have a valid credit card and/or other valid Payment Method information on file and Your subscription or membership expires, You will not be able to receive the benefits of the subscription (e.g., resume Game play or any paid Services usage) or membership without updating Your Payment Method information. ZEL reserves the right to utilize third party credit card updating services to obtain current expiration dates on credit cards provided by You to ZEL. Customers who use a third party Payment Method may incur additional payment processing fees charged by such third party to its customers, and may not be able to automatically renew subscriptions or memberships.


    Digital and In-Game Merchandise and Merchandise Purchases.

    In addition to the above, the following terms apply to pricing of and payment for any digital goods and in-game consumables ("booster packs", digital goods outside of any Game (such as a wallpaper, or a character outfit), and digital downloads of other products) (collectively, "Merchandise"). Unless otherwise noted, any Merchandise You purchase is immediately downloaded and will be applied to Your Account or Game(s) upon purchase. The prices for Merchandise displayed for such items are subject to change at any time without notice.


    Early Game(s) Access/Trial Subscriptions.

    For some Services, ZeniMax may offer You early access to a Game and/or a trial subscription or membership. Such Services may require You to sign up for an Account and/or a subscription or membership under the terms described above. If You accept a free trial subscription or membership for a Game that requires a subscription, and the trial period expires, You will not be able receive the benefits of the subscription (e.g., to resume Game play or any paid Services usage) or membership without updating Your information and/or purchasing the paid subscription or membership Services. ZeniMax is under no obligation to notify You in advance of the free trial subscription or membership expiring and You will be responsible for all charges incurred. Trial subscriptions and memberships are not transferable.


    6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES

    ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.


    ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.


    Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax may restrict, suspend, or terminate Your access to some or any Services at any time. Should ZeniMax make a material change to the Services, it will provide You notice within the time period specified when You joined the particular Service, or if no time period for notice of material changes was specified, then within thirty (30) days of the date such notice is either (at ZeniMax's discretion) provided to You via email or is posted on the applicable product or ZeniMax Service or on Your "My Account" section.


    In response to a violation of these Terms of Service, ZeniMax may issue You a warning, suspend or restrict certain features of Your Account (including, but not limited to, user names), selectively modify or remove or revoke Downloadable Content at an Account and/or device level, immediately terminate any and all Accounts that You have established and/or temporarily or permanently ban Your Account, device, and/or machine from accessing all or certain Services.


    ZeniMax may terminate Your access to and/or use of the Services (i) for violating these Terms of Service, (ii) if ZeniMax, in its sole discretion, deems that Your information is untrue, inaccurate, not complete or incomplete; (iii) if Your use of such Services infringes on or is suspected of infringing on another's rights or any intellectual property; (iv) if You or Your Account reflects inappropriate Content and/or violates these Terms of Service. Any and all Content (including, but not limited to, Software, Content, and Downloadable Content) will be considered forfeit immediately in the event of any cancellation, closure, or termination of Your Account by ZeniMax.


    If ZeniMax terminates an Account, it may terminate other Accounts that share the same characteristics, such as the name on the Account, email address, mailing address, Internet Protocol address, or credit card number or other Payment Method. ZeniMax reserves the right to use any means necessary and permitted under applicable law to identify and terminate Accounts.


    You acknowledge that in such circumstances, ZeniMax is not required to provide You notice before taking action to restrict, suspend or terminate Your access to or use of Services, and/or Your Account. If ZeniMax terminates Your Account, You may not use any Service again without ZeniMax's express written permission. ZeniMax reserves the right to refuse to keep Accounts for, and provide Services to, any individual. You may not allow individuals whose Accounts have been terminated by ZeniMax to use Your Account.


    If Your Account, or a particular subscription or membership for a Service associated with Your Account, is terminated or suspended and/or if any Downloadable Content is selectively removed, revoked or garnished from Your Account and/or if Your device is temporarily or permanently banned from accessing some or all of the Services, no refund will be granted, no Downloadable Content will be credited to You or converted to cash or other forms of reimbursement, and You will have no further access to Your Account or Downloadable Content associated with Your Account or the particular Service except where any action has been taken against Your Account or device in error and subject to the Statutory Obligations (as defined in Section 1). If You believe that any action has been taken against Your Account or device in error, please contact Customer Services at support.bethsoft.com.


    7. YOUR RIGHT TO CANCEL YOUR ACCOUNT

    You have the right to cancel Your Account or a particular subscription or membership to a Service at any time. Additional cancellation terms in respect of a particular subscription or membership may be specified when You subscribe, in Your Account information, or in notices for subscription or membership renewals. Generally, when You cancel a subscription or membership the cancellation will be effective at the end of Your then-current subscription or membership period.


    Contact ZeniMax's Customer Service at support.bethsoft.com to cancel Your Account or any subscription or membership to a Service.


    ZeniMax reserves the right to collect fees, applicable governmental charges (including sales tax, value added tax (VAT), goods and service tax (GST) and other taxes), or costs incurred before You cancel Your Account or a subscription or membership to a Service. You are also responsible for any amounts owed to third-party vendors or Content providers before Your cancellation. Any delinquent or unpaid fees and other unresolved issues must be settled before You establish a new Account.


    8. RULES OF CONDUCT

    Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax has the right, in its sole discretion, to modify, restrict, suspend, or terminate Your access to the Services. As noted above, this could result because (i) Your information is untrue, inaccurate, not complete or incomplete; (ii) Your activities infringe on or are suspected to infringe on another's rights or any intellectual property; (iii) ZeniMax in its sole discretion determined that You or Your Account reflects inappropriate Content; or (iv) You or activities taken under or with Your Account violate these Terms of Service. Other Supplemental Terms pertaining to Your Service and/or Game, such as a Code of Conduct, provide guidance on behavior that ZeniMax deems to be inappropriate and specify restrictions on Your Account, Your use of the Game, or Your participation in the Services.


    You agree not to use any Service to:

    Take any action or upload, post, transmit, promote, or distribute any illegal Content, including, but not limited to, any UGC or any Game Mods;

    Take any action or upload, post, transmit, promote, or distribute any Content that infringes or violates any third party rights;

    Engage in, take any action associated with, or participate in any type of child solicitation, grooming behavior, pedophilia, or predatory behavior in any form;

    Harass, stalk, threaten, embarrass, spam or do anything else to another user of any Services that is unwanted, such as repeatedly sending unwanted messages or making personal attacks or statements about race, sexual orientation, religion, heritage, etc.;

    Take any action or upload, post, transmit, distribute, or communicate Your or any person's real-world personal information;

    Impersonate any person or entity, including, but not limited to, ZeniMax, ZeniMax's partners' or affiliates' employees, or falsely state or otherwise misrepresent Your affiliation with a person or entity;

    Take any action, organize, transmit any Content, effectuate or participate in any activity, group, or guild that is harmful, tortuous, abusive, hateful (including "hate speech"), racially, ethnically, religiously or otherwise offensive, obscene, threatening, bullying, vulgar, sexually explicit, defamatory, libelous, infringing, invasive of personal privacy or publicity rights, encourages conduct that would violate a law or is, in a reasonable person's view, objectionable and/or deemed to be in the sole discretion of ZeniMax inappropriate;

    Promote, upload, transmit, encourage or take part in any activity involving hacking, cracking, phishing, taking advantage of exploits or cheats and/or distribution of counterfeit software and/or Virtual Currency or virtual items. In an effort to continuously improve the Services, You and other players discovering exploits, cheats, cracks or other inconsistencies are required to report them to ZeniMax;

    Take any action or upload, post, transmit, promote, or distribute any Content or software code that may contain a Trojan horse, virus, worm, spyware, time bombs, cancelbots, corrupted data, malware, malicious code, or other computer programs that may damage, interfere with, intercept, expropriate or disrupt the Services, including, but not limited to, any Game(s), personal information, or confidential or proprietary information;

    Take any action that permits You to collect personally identifiable information, personal information, or aggregated and/or anonymized statistics of others;

    Engage in disruptive behavior in chat areas, game areas, forums, or any other area or aspect of the Services. Examples of disruptive behavior include, but are not limited to, conduct which interferes with the normal flow of gameplay or dialogue within a Service, vulgar language, abusiveness, hitting the return key repeatedly or inputting large images so the screen goes by too fast to read, use of excessive shouting [i.e., all text in capitals] in an attempt to disturb other users, "spamming" or flooding [i.e., posting repetitive text], commercial postings, solicitations and advertisements, posting advertising or promotional messaging, chain letters, pyramid schemes, or other commercial activities;

    Attempt to get a password, Account information, or other private information from anyone else. As a reminder, ZeniMax employees will never ask You to reveal Your password.

    ZeniMax may report certain incidents to law enforcement and other authorities, including, but not limited to, disclosing Account information, in the good faith belief that it is required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when it deems it necessary or appropriate to disclose certain information to law enforcement and other authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of these Terms of Service and/or Supplementary Terms; to respond to any claims; or to protect the rights, property, or personal safety of ZeniMax, its customers, or the public.


    Unless otherwise specified, there is no requirement or expectation that ZeniMax will monitor or record any online activity on the Services. ZeniMax reserves the right, but is under no obligation to monitor communications within, through or across the Services, such as in-Game or on forums. ZeniMax also reserves the right to access and/or record any online activity on the Services, and You give ZeniMax Your express consent to access and record Your activities. This includes, but is not limited to, Your consent to access, record, and turn over any online activity where ZeniMax believes that disclosure is necessary to comply with the law, to combat fraud and/or to comply with a judicial proceeding, court order, or legal process served on ZeniMax or to comply with an order from a government entity or other competent authority, or when ZeniMax has reason to believe that a disclosure is necessary to address potential or actual injury or interference with ZeniMax's, Your, or another user's rights, property, or operations, or to protect others who may be harmed or may suffer loss or damage.


    You agree that in its sole discretion and without notice, ZeniMax may remove Content from any Service, take whatever steps it deems necessary to abridge or prevent behavior of any sort in Services, including, but not limited to, in any Game(s). Subject to the Statutory Obligations (as defined in Section 1), ZeniMax has no liability for Your or any third party's violation of these Terms of Service.


    If You encounter another user who is violating a code of conduct, please report this activity to ZeniMax by contacting ZeniMax Customer Service at support.bethsoft.com. If You are in-Game, You can report an issue using an in-Game help feature where applicable or You may contact Customer Service directly at help@zenimax.com.


    9. YOUR USE OF THE SERVICES

    You further agree not to access, create, or provide any other means through which the Services, including, but not limited to, any Game(s), may be used or accessed by others, such as through server emulators.


    You may not participate, take part in, initiate, or engage in actions that impose an unreasonable or disproportionate load on the infrastructure hosting the Game(s) and/or Services.


    You agree not to use any hardware or software or any other method of support that is not authorized by ZeniMax or that may in any way influence or advantage Your playing abilities, or influence or advantage Your use of the Services. Third party tools, the use of "bots", "speed hacks", "deep-link", "page-scrape", "robot", "spider", algorithms or other programs that copy or monitor any part of the Services (including, but not limited to, the Game(s) and/or forums), software that transmits, manipulates, or distributes (including, but are limited to, "mirroring") the data stream or any aspect of the Services to another computer, server websites or other publication or distribution media, or software that permits You to use Services without human input are examples of methods not authorized by ZeniMax.


    You acknowledge that You do not have the right to create, publish, distribute, create derivative works from or use any software programs, utilities, applications, emulators or tools derived from or created for certain Content (such as Game(s)), except as authorized in writing by an authorized ZeniMax representative. You may use the Software to the extent expressly pe
    Edited by wenchmore420b14_ESO on February 14, 2018 7:21AM
    Drakon Koryn~Oryndill, Rogue~Mage,- CP ~Doesn't matter any more
    NA / PC Beta Member since Nov 2013
    GM~Conclave-of-Shadows, EP Social Guild, ~Proud member of: The Wandering Merchants, Phoenix Rising, Imperial Trade Union & Celestials of Nirn
    Sister Guilds with: Coroner's Report, Children of Skyrim, Sunshine Daydream, Tamriel Fisheries, Knights Arcanum and more
    "Not All Who Wander are Lost"
    #MOREHOUSINGSLOTS
    “When the people that can make the company more successful are sales and marketing people, they end up running the companies. The product people get driven out of the decision making forums, and the companies forget what it means to make great products.”

    _Steve Jobs (The Lost Interview)
  • AlienatedGoat
    AlienatedGoat
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    DoctorESO wrote: »
    Phage wrote: »
    DoctorESO wrote: »
    Again, if you just came across the exploit and didn't abuse it, you have nothing to fear. Let ZOS do their job. Trust the process. It's worked for you so far, as you are still playing the game and haven't been banned for any of the numerous other exploits that have been discovered. :)

    Nowhere in those communications did @ZOS_GinaBruno say how they would be auditing, what the definition of "exploiting" was, and how it would be "handled". Just because they said its on a "case-by-case" basis isn't reason enough to believe that everything is going to be fair and impartial.

    You're making quite a big leap here by saying that there's nothing to fear. There's far too many questions, and frankly I've seen how ZOS has handled things in the past 4 years. There's lots of things to be worried about.

    Worrying isn't going to do anyone any good. :(

    Neither will giving people false comfort.

    I'd much rather that anyone concerned about how ZOS handles this voice those concerns now. Not after the fact.
    PC-NA Goat
  • Feanor
    Feanor
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    15gtfsi.jpg

    I doubt even she could bring the servers back from the dead.
    Main characters: Feanor the Believer - AD Altmer mSorc - AR 50 - Flawless Conqueror (PC EU)Idril Arnanor - AD Altmer mSorc - CP 217 - Stormproof (PC NA)Other characters:
    Necrophilius Killgood - DC Imperial NecromancerFearscales - AD Argonian Templar - Stormproof (healer)Draco Imperialis - AD Imperial DK (tank)Cabed Naearamarth - AD Dunmer mDKValirion Willowthorne - AD Bosmer stamBladeTuruna - AD Altmer magBladeKheled Zaram - AD Redguard stamDKKibil Nala - AD Redguard stamSorc - StormproofYavanna Kémentárí - AD Breton magWardenAzog gro-Ghâsh - EP Orc stamWardenVidar Drakenblød - DC Nord mDKMarquis de Peyrac - DC Breton mSorc - StormproofRawlith Khaj'ra - AD Khajiit stamWardenTu'waccah - AD Redguard Stamplar
    All chars 50 @ CP 1900+. Playing and enjoying PvP with RdK mostly on PC EU.
  • MrsPink
    MrsPink
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    A roll back would also mean that everyone would lose anything they had gained during the time the servers were up. That would have meant a lot of good loot lost for many players. All achivements done would be lost, anyone gained emp in cyro would lose their title, that awesome Maelstrom run would be gone etc. The complaining would be endless.

    They cant do a rollback for just parts of the game, a roll back is basically going back to an earlier save file.

    However - they should maybe hire some (more) test engineers and test managers. They are obviously not going through enough test cases, or not testing with the right data.

    Edited by MrsPink on February 14, 2018 9:14AM
    GM of Dark Royalty
    PS4 EU
    Karma's just sharpening her nails and finishing her drink. She says she'll be with you shortly.
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