Inability to access account

old-red · February 2018

I still have access to my forum account. But I logged into the main website days ago. Now all of a sudden I can't access anything. None of my passwords work. I just keep getting the message. Login incorrect or account inactive. I haven't been on the game for months, but my payment plan still goes because I always plan to play again. So I am at a loss as to why I can't get in. As if someone took over my account while I was inactive in the last 3 days.

I already put in a support ticket. Now I am requesting further support to see what is going on. As it can't be my fault that I can't access it. Unless it's all internal.

Support ID/Ticket: :180209-001113

old-red · February 2018

@ZOS_GinaBruno @ZOS_BillE

old-red · February 2018

Elsonso · February 2018

You opened a Ticket. That was the proper first step.

old-red · February 2018

It's just annoying, I bought the game back in 2014 and now this has happened twice. Loss of ability to login because I go inactive for a while.

ZOS_Bill · February 2018

@old-red

We responded to your other thread in General Help here. Since this is a duplicate thread we are closing it.