Unable to Gain Access to ESO Website

Shadowshire

For what it is worth, I have been looking for information about "Update 17" which is supposed to be released during the first calendar quarter of this year (2018).

When Firefox Quantum 57 attempts to connect to: The Elder Scrolls Online the outcome is no access.

What I see first, of course, is the "age wall". After I enter my birthdate (I am well past age 18) the Submit button does not work. Is the website entirely inacessible for some reason?

Also, according to the web extension NoScript, the Elder Scrolls Online "age wall" is loaded with at least 30 URLs for every "tracker" that wants to monitor every customer that ZOS has. Who knows whether any of them are there because the ZOS system has been hacked and the criminals have joined the "legitimate" parties who are paying ZOS to allow them to invade our privacy?

Retrieving those third-party IP addresses has become a significantly time-consuming burden on the ISP DNS servers. It severely slows the complete loading of the page, and all it takes is for one of those third parties to fail to respond for the visitor to be denied access to the website. Further, it seems that Firefox spends more time executing the associated JavaScript for those third parties than it spends doing anything for me.

What is ZOS going to do about this greed-driven fiasco?

ZOS_Bill

@Shadowshire

If you are getting stuck at the age verification page and you are well past 18, it likely means you put in the wrong date of birth the first time accessing this page. The browser has cached the incorrect date, so you will need to try clearing your browser history, cookies, and cache. If you still can't proceed, try using a different web browser.