Maintenance for the week of January 5:
• PC/Mac: No maintenance – January 5
• NA megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
• EU megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
• PC/Mac: No maintenance – January 5
• NA megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
• EU megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
payment issues - no help offered for CUSTOMER SUPPORT
the'Doctor
✭✭
Customer Support TEAM
Now, you are stating the first line of your statement card. Which starts the CYCLE of questions to also be repeated. No Thank you. Apparently my resources are bigger than the one you have access to. Sorry to hear that. My financial institution has been waiting for something to work with, which you have not provided. We know your third party billing service is not sending/forwarding or processing the request of payment due> And that you refuse to offer any way to follow up and work this out.
PLEASE RELAY UP YOUR CHAIN - This series of Customer Support, compiled with the same support offered - on these lost payment issue over the last 3 years - Has cost ZOS - Bethesda Studios - $1200 plus dollars of not earned support/income/memberships for the year of 2018.
If you change your mind and wish to locate the fix to this issue contact me - WHEN YOU ARE READY OR HAVE RESOURCES - I will be happy to assist you.
James
Question Subject: Customer Service Ticket
Question Reference # 180108-001651
Date Created: 01/08/2018 01:41 PM
Date Last Updated: 01/11/2018 12:14 PM
Status: Waiting on Customer
Message Log:
The Elder Scrolls Online Team response on 01/11/2018 12:14 PM
Greetings, Brian here again with The Elder Scrolls Online Team.
Thank you for the follow up reply. Review of (xxxxxxxxxxx) account shows 5 recent purchase issues when attempting to purchase ESO Plus. As touched on before, we do not have the ability to provide the reasoning behind why the purchases are failing. If you would like more information on why your purchases fail, please contact your financial institution for assistance. At this time the only recommendation I can provide when making purchases on this account is to use a different payment method.Thank you for your understanding.
Regards, Brian, The Elder Scrolls Online Team.
Now, you are stating the first line of your statement card. Which starts the CYCLE of questions to also be repeated. No Thank you. Apparently my resources are bigger than the one you have access to. Sorry to hear that. My financial institution has been waiting for something to work with, which you have not provided. We know your third party billing service is not sending/forwarding or processing the request of payment due> And that you refuse to offer any way to follow up and work this out.
PLEASE RELAY UP YOUR CHAIN - This series of Customer Support, compiled with the same support offered - on these lost payment issue over the last 3 years - Has cost ZOS - Bethesda Studios - $1200 plus dollars of not earned support/income/memberships for the year of 2018.
If you change your mind and wish to locate the fix to this issue contact me - WHEN YOU ARE READY OR HAVE RESOURCES - I will be happy to assist you.
James
Question Subject: Customer Service Ticket
Question Reference # 180108-001651
Date Created: 01/08/2018 01:41 PM
Date Last Updated: 01/11/2018 12:14 PM
Status: Waiting on Customer
Message Log:
The Elder Scrolls Online Team response on 01/11/2018 12:14 PM
Greetings, Brian here again with The Elder Scrolls Online Team.
Thank you for the follow up reply. Review of (xxxxxxxxxxx) account shows 5 recent purchase issues when attempting to purchase ESO Plus. As touched on before, we do not have the ability to provide the reasoning behind why the purchases are failing. If you would like more information on why your purchases fail, please contact your financial institution for assistance. At this time the only recommendation I can provide when making purchases on this account is to use a different payment method.Thank you for your understanding.
Regards, Brian, The Elder Scrolls Online Team.
Travel'n Man ~ made a lot of stops
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