Unable to start program

MrCal · January 2018

So the latest thing ive done was defrag the game through Razer Cortex, afterwards I tried to play ESO and got this message - The application is unable to start correctly 0xc0000005. Ive tried to uninstall and re-install with same issue.

ZOS_Bill · January 2018

Besides re-installing the game, there are a few more troubleshooting steps you can try that can help with ESO crashing at launch.

Check graphics card drivers and settings

Download and install latest drivers for your graphics card:

NVIDIA
AMD

In addition, you should ensure your video driver is selecting the correct GPU for ESO by opening either the NVIDIA Control Panel or AMD Catalyst Control Panel and ensuring that ESO64.exe is making use of your primary GPU.

Download Windows updates

Download and install the latest version of DirectX here.

Download and install the Visual C++ update here.

Change the game’s graphics settings

You can change the game's graphics settings by following the process below:

From ESO’s log in screen, click SETTINGS.
Select Video.
Lower your View Distance (this is likely to have best performance improvement with the least visual impact).
Change your Display Mode and lower the Resolution.
Turn Anti-Aliasing off.
Lower your Graphics Quality setting.
- Note: If you are using a 32-bit client, we recommend you set your Graphics Quality settings to either medium or low.

Repair the game client

To repair the game client, open the ESO Launcher, click Game Options, and then select Repair.

Remove any mods or add-ons

Turn off or remove all mods or add-ons you have installed.

If ESO is still crashing after going through these troubleshooting steps, please contact customer support with your game consultant report.