After playing the game almost religiously on a daily basis over the last three months, I have recently come across what I believe to be some type of graphics related issue with the Launcher.
When loading up the ESO Launcher and then hitting the “Play” button to launch the game, I hear the music but only see a black screen. If I click around a few times, the application freezes up and stops working. ESO had been working fine prior to this issue beginning late last night, 12/25 into 12/26 Eastern Standard Time.
After researching the ESO knowledge base and Googling various solutions, I have taken all of the following steps:
•Repaired the game through the game launcher
•Did a Windows system restore to 12/20 (the most recent restore date available when the game worked)
•Updated Java and DirectX
•Updated video card drivers (NVDIDA)
•Updated NVDIDA settings for ESO64.exe per Knowledge base here: https://help.elderscrollsonline.com/app/answers/detail/a_id/32493/kw/black screen after hitting play
•Downloaded all Windows updates which I had pending
•Ran Lenovo Solutions Center diagnostic and updated any drivers where it showed something new was available
•Updated all Intel drivers
•Updated C++ for latest drivers
•Removed the few add-ons through Minion that I was running
•Restarted computer between each phase of updates
•Used ESO Game Consultant to produce technical report. Nothing jumped out at me as being wrong, although I don’t know how exactly to read it.
•Uninstalled and reinstalled entire game
•Checked to ensure I was using 64-bit version
•Checked to ensure I am running Launcher as admin
I have seen some other posts on these forums (and elsewhere on the internet) about making edits to the UserSettings.txt file, but every source I've seen seems to suggest different adjustments and most of them have been outside of the official forums or over 2+ years old, so I've held back on making any specific edits there.
I’m at a loss here, as the problem is still occurring. After spending many hours going through those steps above, I believe I have exhausted all options. Something changed over night between 12/24 and 12/25 that made the game so that it no longer works and I can’t quite figure it out. After first thinking the issue must be on my end, I have turned my computer upside down to update anything and everything I can think of and now I’m afraid I’m over-doing it at this point and will screw something else up in the process. I do not want to uninstall or reinstall any other Windows updates, software or hardware drivers until I get some feedback here. I know I am certainly not the first one to have this issue, but all workable solutions I've seen generally have not had any luck for me. I've spent the better part of the last 24 hours updating anything and everything I can on my computer and researching what could have possibly gone wrong, but I believe this must now fall into the court of ESO Support staff to help me better diagnose and walk a paying customer through the problem. Are there any specific settings from the Display control panel I should have a look at?
For the record, I am running a Lenovo W540 Laptop with i7 4700-MQ processor, NVIDIA Quadro graphics card and using Windows 8.1 as my OS. More specs can be provided to necessary parties along with the “report.txt” that was created from running the Game Consultant. I've made so many changes I should probably run the Game Consultant again.
I created a tech ticket, but I instantly received a canned response about my checking for the most up to date NVDIDA driver. I have downloaded an updated driver and responded to the email accordingly that it did not fix the problem. I am hoping to get a human response.
Please help! I am sincerely hoping this is not going to take multiple days to resolve, especially while the 2xEXP festival is on-going. I can make myself available to get on the phone with support in the evenings, allow someone to port into my computer or whatever other protocols are necessary.
Thank you in advance to the community and any forum / tech staff who see this. I would appreciate it if it could be forwarded along to whoever could best lend a hand here.