Login Issues

Thestephenmcraeub17_ESO

Lately, probably for the last month or so, I've noticed that it has taken longer and longer for me to log into the game (PC/NA). It usually takes 5+ attempts of selecting a character, waiting to load into the last zone I was in, then being told that either "an error occurred, please try again later" or "connection to the server has timed out" (or something similar, maybe not that exact wording. I was wondering if this was a problem for anyone else, and if so, how did you fix it? I have a solid internet connection in the 100 mbps range, and have never had issues like this in ESO before, or in any other game for that matter. If you have any advice, I'd love to hear it. Thanks in advance!

Shadowshire

Thestephenmcraeub17_ESO wrote: »

Lately, probably for the last month or so, I've noticed that it has taken longer and longer for me to log into the game (PC/NA). It usually takes 5+ attempts of selecting a character, waiting to load into the last zone I was in, then being told that either "an error occurred, please try again later" or "connection to the server has timed out" (or something similar, maybe not that exact wording. I was wondering if this was a problem for anyone else, and if so, how did you fix it? I have a solid internet connection in the 100 mbps range, and have never had issues like this in ESO before, or in any other game for that matter. If you have any advice, I'd love to hear it. Thanks in advance!

Run the ESO Game Consultant. It which will examine your system and create an output file. Look in the file to see whether there are any lines for which the utility has identified an error condition. In particular, look at the Connection section which has trace-route results for the servers (and their respective IP addresses) that it tests.

On the Windows Start menu, select the Command Prompt, right-click on it and select Run As Administrator.

On the displayed command line, enter: tracert 23.219.162.34 (* See note below.)

The trace-route utility will display a list of the routers which through which packets pass on their way to the ZOS log-in authentication server. For each router, it will show three response time values in milliseconds (ms), followed by any identifier for that router and/or its IP address.

First, the response time should not exceed about 100 ms for any router(s). When the response time is 200+ ms. then there is a serious issue with that router. You need to contact your ISP's tech support about your discovery.

If any router has more than one asterisk shown for the response time out of the three values for it, then that router is "dropping packets". Actually, none of them should have an asterisk for any of the three values. (The asterisk signifies that the router did not respond within the time allotted by the trace-route utility for each router to respond.) Again, you need to consult your ISP's tech support in that case.
_____________________

* Note: as far as I know, the IP address 23.219.162.34 is valid. If not, then either message Customer Support to request an IP address that you can use for testing, or examine the Connections section of the ESO Game Consultant output for a set of the servers, with their respective IP addresses, that it tested and use one of them with tracert.

Thestephenmcraeub17_ESO

Shadowshire wrote: »

Thestephenmcraeub17_ESO wrote: »

Lately, probably for the last month or so, I've noticed that it has taken longer and longer for me to log into the game (PC/NA). It usually takes 5+ attempts of selecting a character, waiting to load into the last zone I was in, then being told that either "an error occurred, please try again later" or "connection to the server has timed out" (or something similar, maybe not that exact wording. I was wondering if this was a problem for anyone else, and if so, how did you fix it? I have a solid internet connection in the 100 mbps range, and have never had issues like this in ESO before, or in any other game for that matter. If you have any advice, I'd love to hear it. Thanks in advance!

Run the ESO Game Consultant. It which will examine your system and create an output file. Look in the file to see whether there are any lines for which the utility has identified an error condition. In particular, look at the Connection section which has trace-route results for the servers (and their respective IP addresses) that it tests.

On the Windows Start menu, select the Command Prompt, right-click on it and select Run As Administrator.

On the displayed command line, enter: tracert 23.219.162.34 (* See note below.)

The trace-route utility will display a list of the routers which through which packets pass on their way to the ZOS log-in authentication server. For each router, it will show three response time values in milliseconds (ms), followed by any identifier for that router and/or its IP address.

First, the response time should not exceed about 100 ms for any router(s). When the response time is 200+ ms. then there is a serious issue with that router. You need to contact your ISP's tech support about your discovery.

If any router has more than one asterisk shown for the response time out of the three values for it, then that router is "dropping packets". Actually, none of them should have an asterisk for any of the three values. (The asterisk signifies that the router did not respond within the time allotted by the trace-route utility for each router to respond.) Again, you need to consult your ISP's tech support in that case.
_____________________

* Note: as far as I know, the IP address 23.219.162.34 is valid. If not, then either message Customer Support to request an IP address that you can use for testing, or examine the Connections section of the ESO Game Consultant output for a set of the servers, with their respective IP addresses, that it tested and use one of them with tracert.

@Shadowshire Ok, so I did all of that, and it gave me this, but I don't know what any of it means. Is this bad?

Shadowshire

@Thestephenmcraeub17_ESO : Please read my second reply directly to your OP also. There's no sense in my repeating the instructions which are available to you from the Support feature of this website when you can read them online.

Thestephenmcraeub17_ESO wrote: »

@Shadowshire Ok, so I did all of that, and it gave me this, but I don't know what any of it means. Is this bad?

No, the time value are excellent. There is no problem shown for any of the routers listed. However, if you run tracert again 10 minutes or an hour later, the outcome could be different.

Often problems are not found immediately. You need to run tracert two or three times during the span of time which you are usually playing TESO, and look carefully at the results. Also, run it two or three times during that span of time on different days.

The output of the tracert utility can be re-directed to a file instead of being displayed on the screen. Then you will have a written record of its report. After running tracert you need to read the file with Notepad or Wordpad to examine the report. If you need instructions on how to re-direct the tracert output to a file, then please ask someone who you know has some expertise to help you.

Or you can capture a screenshot after each tracert run, as you have shown above. But if you find any problems, ISP tech support workers will probably ask you for a text file of each report instead.

About the tracert report itself, as shown in your screenshot:

At the beginning of each entry on the list is a number, for example, "3" for the third "hop" (router). That number is followed by three time values (ms) separated into three columns it. They are followed by the identifier for the router, with its Internet Protocol (IP) address in brackets after the identifier. (Sometimes there is no identifier, just an IP address, but the IP address itself identifies the router too.)

If one of the time values for a "hop" (router) is an asterisk (*), instead of two or three digits, then that means the router did not respond to tracert within a certain amount of time. That will happen occasionally, but if all three time values are asterisks, then that indicates a problem. Also, if any time value is greater than about 150 ms., then that is a problem too.

Shadowshire

@Thestephenmcraeub17_ESO

If you do not discover any issues with routers connecting your computer to the Bethesda network, then please consult the following website Support instructions on how to investigate and resolve the problems that you have reported:

What do I do if I get an error stating "Login Error: Login Timeout" when logging into The Elder Scrolls Online?

Why do I get "Login Error: Error 301" when attempting to log in to the game?

What do I do if I receive an Error 108 "Login Failed" when trying to log in?

What do I do if I get an error stating "Authentication service 200 error login service has failed"?

Each of the above sets of instructions are almost identical in several respects, although some step might be described differently (and more clearly) in one set than in another.