I think there's one thing that hasn't been discussed in the endlessly non-conclusive griping about Crates - an alternative for the whale end.
Look, as pure mathematics, it if crown crates entice 100 people who aren't subscribers to leave, while they entice me to spend $1000, then as long as not too many hundreds leave (which is something none of us know), crates are obviously the best option for the company, the devs and the players who are willing to pay. I'm sure ZOS has the info, and as we're only getting more crates, and ZOS is paying artists to create each version, I'm sure they're generally an... unwanted success.
The problem ZOS needs to worry about is that crates are seasonal, uncertain as far as income is concerned, and ultimately are somewhat self-cannibalizing (sales which are guaranteed in the Store are speculative if put in boxes). Further, there will be people who spend 1k on crates a few seasons... and then just get bored. That's where I am. It's fun, I guess, but just meh.
So I suggest that ZOS consider an ESO++ - a whale sub tier that has everything available. I'm sure that, looking at the data, ZOS could both price it right and make a more stable source of income. It would certainly cannibalize boxes somewhat, but right now ZOS is gambling that whales keep buying boxes and can't really predict what each iteration would bring. Much better would be, say, a guaranteed 3.6k per year with a $300/mo sub. This makes whales buy into the system at a permanent, ongoing price which makes them care about the health of the game as a whole, and allows ZOS to tell the board that they've got a guaranteed amount of premium income every quarter.
Ultimately, keeping the whales happy is the best for everyone involved - from Cal Ripken down to my best friend in game, who is a college student well-versed at ramen cooking.
Offering alternatives to the box-only model is what will prove helpful here - not endlessly fighting over a system which isn't gonna change unless one of us ponies up enough investment money to join the board.
PCNA | Aldmeri Dominion
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