Fixed freezing issue caused by corrupted saved preference data. Link in-side

MaxwellC

So yesterday I was playing everything went perfectly fine but the moment I got on earlier today well everything wasn't going fine. I get to the start menu and now it just freezes immediately; I've narrowed the problem down to an issue with sync data on ZOS side as my other account works and I had exhausted all options provided by Xbox Support.

I have done the following.

• Deleted XBL account
• Deleted Local storage
• Deleted persistent storage
• Restarted Xbox
• Reset Xbox
• Reconfigured Xbox
• Uninstalled entire game
• Uninstalled any DLCs
• Reinstalled the game

As you can see these are the steps I have taken thus far but none has succeeded.

Not sure if anyone at ZOS has a fix for this problem as this happens when trying to start the game (Freezes when you are at the screen to press A and login to your account).

Solution on this thread post -> https://forums.elderscrollsonline.com/en/discussion/382573/psa-update-to-corrupted-cloud-save-data-with-possible-fix-xbl-solution#latest

ZOS_Bill

@MaxwellC

We have sent you a PM regarding the support ticket you've started on this issue.

ryanfrobbinsub17_ESO

Hi,

I'm having a similar problem. I keep trying to start up the game and I receive this message: "Wait a while, then resume installing. 0x87e0000f" I have 65% of the game installed, I have over 200GB of space available. I have been waiting all day. I've turned the xbox off. Do I need to delete my game and re-install it? I don't want to do that because I don't want to lose all my game data. Please help.

MaxwellC

https://forums.elderscrollsonline.com/en/discussion/382573/psa-update-to-corrupted-cloud-save-data-with-possible-fix-xbl-solution#latest