The Elder Scrolls Online

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The issue is resolved, and the North American and European megaservers are now available. Thank you for your patience!

Black screen crashing

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danielwallin1988eb17_ESO
danielwallin1988eb17_ESO
Soul Shriven
Get to play maybe at max 5 mins until game freezes up and blackscreen comes sounds keep going still hear my character attack if i click left mouse but screen is black .. fun times
tried everything posted here on the forum to try to resolve it but nothing seam to work .. so im lost at what to do.. eventualy the game crashes and i get this log:


====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.3.2.9.1523907
branch = live
char.account = Dunnetott
char.alliance = 3
char.name = Xavia Cross
client.executablebits = 64
client.mode = inworld
client.renderertype = D3D11
client.session_start_timestamp = 2017-11-22T21:32:09.145+01:00
client.time_since_load = 235
client.timestamp = 2017-11-22T21:37:20.616+01:00 -frme 20845-
client.uptime = 305.4
computer.name = TOTTE-PC
computer.user = Totte
cpu.arch = 9
cpu.count = 4
cpu.level = 6
cpu.type = 8664
data.depotid = 4000
data.dir = D:/Games/Steam/steamapps/common/Zenimax Online/The Elder Scroll
data.syncm = databuild
data.version = 4000.win.1523966.live.1523907
exe.buildnum = 1523907
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 23.21.13.8831
gfx.deviceid = 4106.696456290.161
gfx.driver = NVIDIA GeForce GTX 780 Ti
gfx.vendorid = 4318
globby.address = 159.100.232.114
globby.port = 24507
loc.wloc = 201 248127 14365 223548 -203.85
loc.world = Stormhaven
loc.worldid = 201
loc.zone = Stormhaven
login.address = 159.100.232.114
mem.system_physical = 8150
mem.total_current = 2654
mem.ws_current = 2129
mem.ws_peak = 2249
os.osbits = 64
os.platform = windows
os.version = 10.0.16299.
ptime = 311858
realm.depotid = 0
realm.id = 4001
realm.name = EU Megaserver
reportfield.ver = 3
version.major = 3
version.patch = 2
version.subpatch = 9



got nvidia gtx 780 ti not overclocked
  • ZOS_Bill
    ZOS_Bill
    admin
    @danielwallin1988eb17_ESO

    Your support ticket, 171122-002059, is still open and is currently being looked into. If you need further updates on your support ticket, please let us know.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • YoungJacques69
    YoungJacques69
    ✭✭✭
    danielwallin1988eb17_ESO wrote: »
    Get to play maybe at max 5 mins until game freezes up and blackscreen comes sounds keep going still hear my character attack if i click left mouse but screen is black .. fun times
    tried everything posted here on the forum to try to resolve it but nothing seam to work .. so im lost at what to do.. eventualy the game crashes and i get this log:


    ====================================================================
    eso has stopped working.
    ====================================================================

    [reporter]
    version = 0.01


    [extra]
    ProductName = eso
    Version = eso.live.3.2.9.1523907
    branch = live
    char.account = Dunnetott
    char.alliance = 3
    char.name = Xavia Cross
    client.executablebits = 64
    client.mode = inworld
    client.renderertype = D3D11
    client.session_start_timestamp = 2017-11-22T21:32:09.145+01:00
    client.time_since_load = 235
    client.timestamp = 2017-11-22T21:37:20.616+01:00 -frme 20845-
    client.uptime = 305.4
    computer.name = TOTTE-PC
    computer.user = Totte
    cpu.arch = 9
    cpu.count = 4
    cpu.level = 6
    cpu.type = 8664
    data.depotid = 4000
    data.dir = D:/Games/Steam/steamapps/common/Zenimax Online/The Elder Scroll
    data.syncm = databuild
    data.version = 4000.win.1523966.live.1523907
    exe.buildnum = 1523907
    exe.opt = release
    exe.reltype = public
    exe.type = client
    gfx.description = 23.21.13.8831
    gfx.deviceid = 4106.696456290.161
    gfx.driver = NVIDIA GeForce GTX 780 Ti
    gfx.vendorid = 4318
    globby.address = 159.100.232.114
    globby.port = 24507
    loc.wloc = 201 248127 14365 223548 -203.85
    loc.world = Stormhaven
    loc.worldid = 201
    loc.zone = Stormhaven
    login.address = 159.100.232.114
    mem.system_physical = 8150
    mem.total_current = 2654
    mem.ws_current = 2129
    mem.ws_peak = 2249
    os.osbits = 64
    os.platform = windows
    os.version = 10.0.16299.
    ptime = 311858
    realm.depotid = 0
    realm.id = 4001
    realm.name = EU Megaserver
    reportfield.ver = 3
    version.major = 3
    version.patch = 2
    version.subpatch = 9



    got nvidia gtx 780 ti not overclocked

    Did u get this fixed? If yes how??
  • Tieberion
    Tieberion
    ✭✭✭
    That's OK, I'm getting black loading screen crashes that started two days ago that are hard locking my PC, having to press and hold power button to shut it off.
  • Pr0Skygon
    Pr0Skygon
    ✭✭✭✭✭
    danielwallin1988eb17_ESO wrote: »
    Get to play maybe at max 5 mins until game freezes up and blackscreen comes sounds keep going still hear my character attack if i click left mouse but screen is black .. fun times
    tried everything posted here on the forum to try to resolve it but nothing seam to work .. so im lost at what to do.. eventualy the game crashes and i get this log:


    ====================================================================
    eso has stopped working.
    ====================================================================

    [reporter]
    version = 0.01


    [extra]
    ProductName = eso
    Version = eso.live.3.2.9.1523907
    branch = live
    char.account = Dunnetott
    char.alliance = 3
    char.name = Xavia Cross
    client.executablebits = 64
    client.mode = inworld
    client.renderertype = D3D11
    client.session_start_timestamp = 2017-11-22T21:32:09.145+01:00
    client.time_since_load = 235
    client.timestamp = 2017-11-22T21:37:20.616+01:00 -frme 20845-
    client.uptime = 305.4
    computer.name = TOTTE-PC
    computer.user = Totte
    cpu.arch = 9
    cpu.count = 4
    cpu.level = 6
    cpu.type = 8664
    data.depotid = 4000
    data.dir = D:/Games/Steam/steamapps/common/Zenimax Online/The Elder Scroll
    data.syncm = databuild
    data.version = 4000.win.1523966.live.1523907
    exe.buildnum = 1523907
    exe.opt = release
    exe.reltype = public
    exe.type = client
    gfx.description = 23.21.13.8831
    gfx.deviceid = 4106.696456290.161
    gfx.driver = NVIDIA GeForce GTX 780 Ti
    gfx.vendorid = 4318
    globby.address = 159.100.232.114
    globby.port = 24507
    loc.wloc = 201 248127 14365 223548 -203.85
    loc.world = Stormhaven
    loc.worldid = 201
    loc.zone = Stormhaven
    login.address = 159.100.232.114
    mem.system_physical = 8150
    mem.total_current = 2654
    mem.ws_current = 2129
    mem.ws_peak = 2249
    os.osbits = 64
    os.platform = windows
    os.version = 10.0.16299.
    ptime = 311858
    realm.depotid = 0
    realm.id = 4001
    realm.name = EU Megaserver
    reportfield.ver = 3
    version.major = 3
    version.patch = 2
    version.subpatch = 9



    got nvidia gtx 780 ti not overclocked

    I have the same problem, has ZOS answered you yet?
  • Jakx
    Jakx
    ✭✭✭✭✭
    Im going to necro this because I have the exact same issue. Never had this problem before. Sometimes I don't even get past loading my character into the game. Anybody find a solution?
    Joined September 2013
  • ravenwendigo
    ravenwendigo
    ✭✭
    Same here. Same problem. Did anyone fix it? Ever since summerset the game is really not working well. Game stutters, lags, crashes. My computer is quite new tech is good.
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