Removing 32bit client / Launcher issues

Ozstryker

So... every patch is a chore!, manifest issues, error 1005 etc. during the downloading, updating even verifying phases, but.. this is ok, all I do is close the launcher at each error and start again.. eventually it gets there!!!?

The real issue I have is, since Morrowind, if I'm using the 64bit client the launcher does not launch! I click play.... and it's dead! But... this is ok, all I did was set it to 32bit client and it launches fine!
Now, after the recent patch I'm getting a message saying that the game is doing away with the 32bit client!. So my question is: Does anyone else have this issue and is there a way to launch the game while using the 64bit client?
Any advice would be appreciated before this change goes live at the next major update... ty

ZOS_Bill

@Ozstryker

Are you getting any specific error message when you try launching from the 64 bit client?

Issues with launching from the 64 bit client are often permission related. If you've not done so, make sure the executable is set to run as an administrator and that it's added as an exception in any anti-virus or firewall software.

Ozstryker

@ZOS_BillE

Ty for reply, unfortunately I've tried the steps you outlined already but to no avail, even if I turn off all firewalls! There is no error msg, simply when I press play, nothing happens!

Vritra

Same thing happens with me now after this last patch.

Each and every patch I have to go through an entire check list of what the Moderators have said to do and now it's at the point where It does not run at all ....

At what point of frustration does one have to go through to just enjoy this game now?
It is getting worst with each patch ... It's not worth it.

Now you are telling us that you are only going to run this on a 64 bit - which I have always until 4 patches ago ... How are you going to fix this if it will not even run???

ZOS_Bill

One additional troubleshooting step that may help is deleting the program data folder for the launcher. This can clear some settings that could affect the Play button.

Delete the Program Data

1. Close the ESO Launcher.
2. Navigate to the patch installation folder,
3. By default, this folder will be located here: C:\Program Files (x86)\Zenimax Online\Launcher\ProgramData.
4. Locate and delete the ProgramData folder.
5. Restart the ESO Launcher.

If you're still having an issue with the launcher after doing so, you can open a support ticket here. We can also help provide updates on your ticket status once you have a ticket started.

Ozstryker

@ZOS_BillE
Unfortunately none of the above works, I've followed all advise available on this and other threads.. I've literally tried and exhausted every apparent option to launch the game using the 64bit-client, unfortunately I'm at a loss or missing something extremely obvious... tbh I'm a little defeated by it all, I'll submit a ticket at some point in the near future, though I don't hold much hope of a fix at this point!

I'm a little unsure as to why you guys have taken the decision to dump the 32bit-client when it's been pointed out numerous times that there are glaring issues with the 64bit-clients launcher!
I hate to be this guy... but, I have no update/patch issues other games, no launcher or client problems.... maybe.... and this is just a suggestion....... sort the back end stuff before you terminally break my game....... ty

xRIVALENx

This is in no way a solution to the launcher problem. Have you tried navigating to the installation folder and launching the executable file directly, it would bypass the launcher. Would really like to know if this works for you.

*EDIT*

Patches will still have to be done through the launcher, when they are finished just close it down and bypass again.

Gbnicholson1

The launcher is dead for me too. I can run it on OS X and from the.exe but I play on steam so I can’t login. Firewall was disabled and program data folder was deleted no change.

Ozstryker

xRIVALENx wrote: »

This is in no way a solution to the launcher problem. Have you tried navigating to the installation folder and launching the executable file directly, it would bypass the launcher. Would really like to know if this works for you.

*EDIT*

Patches will still have to be done through the launcher, when they are finished just close it down and bypass again.

Yeah it does launch via the executable file... dunno if it's launching in 32bit or 64bit though, I guess it's a viable workaround if it is opening in 64bit.. but not a solution unfortunately

Gbnicholson1

I got it to work after about three restarts and two repairs.

Smurfwizard

The only way I got the last patch to load and run was to delete the complete folder and then restart and re-run the install which took hours to re-load but works, but sucks for having to do

PANTERABG

Hi all,
I have a problem with ESO launcher 64bit, when I'm starting the game immediately pops up Crash reporter (32 bit client working perfect) and I wrote to ESO support team and this is the answer, just for your information:

"The Elder Scrolls Online Team response on 11/04/2017 01:43 PM
Hey there!

Thank you for contacting The Elder Scrolls Online Team. My name is Jayme, and I'd be happy to assist you today.

I understand how frustrating it is when the game keeps crashing upon launch.

I noticed from your screenshot that you are using a mobile graphics card. I do apologize for the inconvenience, but ESO does not support mobile GPUs.

Mobile graphics cards do not meet ESO's system requirements so there is limited troubleshooting we can offer.

First, you should ensure your video driver is selecting the correct GPU for ESO by opening either the NVIDIA Control Panel or AMD Catalyst Control Panel and ensuring that ESO64.exe is making use of your primary GPU.
NVIDIA
Open NVIDIA Control Panel and select Manage 3D settings.
Click on the Program settings tab.
Under "1. Select a program to customize:" click the Add button.
When prompted, click the Browse button and select eso64.exe
Default location: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client\.
Under "2. Select the preferred graphics processor..." select High-Performance NVIDIA processor.
Click Apply.
Close NVIDIA Control Panel and launch the game.
Note: The above instructions may change depending on version and unique graphics card. If you require further assistance, you should contact NVIDIA Support here.
You can also try adjusting the following settings:
Open NVIDIA Control Panel, then Manage 3D settings.
Go to Program Settings tab.
Add the file you launch the game from by clicking on Add button.
In the setting window, change the 'Power Management Mode' to 'Prefer Maximum Performance'.
Open "Global Settings".
Select the below settings:
Vertical sync- Off
Threaded optimization - off
Triple buffering - off
Select the preferred processor as NVIDIA under global and program settings.
Click on Apply.
Note: You will need to do this every time you launch the game.


If you ever have any other questions or concerns, do not hesitate to contact us again! We'll be happy to assist you. Thank you for your continued interest and support!

Warm Regards,
Jayme
The Elder Scrolls Online Team"

And another answer:
"The Elder Scrolls Online Team response on 11/04/2017 03:03 PM
Greetings!

Thank you for contacting The Elder Scrolls Online Team. My name is Robert, and it's a pleasure to be assisting you today.

I understand that you're having issues with launching ESO.
Unfortunately, despite the requirements checker telling you you meet minimum specification, mobile cards are not supported by ESO - the game was simply not developed to be run on them, whilst we can provide troubleshooting we cannot guarantee that they will work since the issue could simply be your mobile graphics card. As such we are unable to assist you further with this issue, I sincerely apologize for this inconvenience, and hope that you will continue to enjoy your adventures in Tamriel!

Thank you for your continued interest and support!

Warm Regards,
Robert
The Elder Scrolls Online Team"

imwilkb14_ESO

Ozstryker wrote: »

So... every patch is a chore!, manifest issues, error 1005 etc. during the downloading, updating even verifying phases, but.. this is ok, all I do is close the launcher at each error and start again.. eventually it gets there!!!?

The real issue I have is, since Morrowind, if I'm using the 64bit client the launcher does not launch! I click play.... and it's dead! But... this is ok, all I did was set it to 32bit client and it launches fine!
Now, after the recent patch I'm getting a message saying that the game is doing away with the 32bit client!. So my question is: Does anyone else have this issue and is there a way to launch the game while using the 64bit client?
Any advice would be appreciated before this change goes live at the next major update... ty

I have exact same problem 32 bit version works fine, 64bit version works sometimes, other times gives error stating "eso64.exe - Bad Image". Using repair is wast of time, always No Joy! Reload entire game, best I've gotten is for it to work two days before it starts crashing again. Not graphics card or it wouldn't have worked for the two days, besides I have a 970 and verified graphics card is set as per instructions. Gone so far as to install on new drive, EXACT SAME PROBLEM reoccurs time after time. BTW this did not start until I became a patron again. Maybe that was my error?