Guild bank contents hidden after Clockwork City.

Kahina · October 2017

Guild bank contents are now hidden for all characters. Can't view contents. Can't ask for an item to be removed as you no longer know what is in there. This is for all guilds and the change came with the Clockwork City.

Revert please. Transparency is crucial for some.

vovus69 · October 2017

disable your addons and try again. CWC broke a lot of them...

-vovus

Kahina · October 2017

vovus69 wrote: »

disable your addons and try again. CWC broke a lot of them...

I thought it was pretty good. I only had one addon with any major negative effect after CWC and the author updated that within hours.

Disabling all addons does not change it. It's a base game issue.

Saturnana · October 2017

I am having the same problem, on PC EU.
Cannot view the guild bank inventory for guilds in which I don't have withdrawal (edit: withdraw item) rights. Guilds where I can withdraw items from the bank do not have this issue for me.. But as OP mentioned, the transparency of being able to view what is in the bank and ask another member to withdraw the stuff you need for you, is essential at times. (Common practice in several guilds, in fact).

@ZOS_GinaBruno is this intended?
I could not find anything regarding this in the patch notes.

HowellQagan · October 2017

Same here, thought it was a feature

kinnikinnik · October 2017

I've noticed this bug on PC NA and came to the forum looking to see if anyone else had posted on it. Several of the guildies in the guild I help run have asked us why we have hidden the contents from them (which we of course have not done, and I have told them it is a glitch as I didn't see anything about the change in the patch notes). We don't keep anything of value in there, we have a backup bank for that, but we do keep items that are frequently in demand in there (intricates, ingredients, motifs, patterns) for people to have as needed (in exchange for a gold donation to help pay for the trader).

We've had new members steal from the bank and then leave right away, so we lock privileges until we know them better. Which is a pretty common practice of most guilds (or at least all the guilds I have been in). I don't want to have to change our bank access policy just so more members can see the bank contents.

Can ZOS confirm that this will be something that will be fixed? Or is this something that we are going to have to find a way to live with the change?

Polgara · October 2017

This is a Very big issue to some GL's and many players as well. Can we please get a response on this matter quickly????

Hopefully this was not an intended change, as it causes a few different issues with Guilds and Members in the guild.
One has been mentioned, running a guild that helps people out, they need to be able to see what is in the bank and ask someone to withdraw it. Having to give EVERYONE access to a Guild Bank is certainly not a good thing, or a wise move in any MMO certainly, just asking for trouble.

Some guilds also award Prizes in the form of a choice from the guild bank, with this now members cannot see the guild bank to make their choices. Also folks who have Donated items to a guild bank for auctions or raffles may like to see the its there, or that they put that item in to the proper bank. And members who want to know what the prizes may be for that auction may want to look into the GB to see them.

PLEASE RESPOND !
THANKS IN ADVANCE!

@ZOS_GinaBruno

stormtracker · October 2017

I just noticed this when I visited the Guild Bank all that displays is the following “No Permission; Your Rank does not permit withdrawals from the Guild Bank” and no items are displayed. Under different tabs it states, “No items to show” with a big blank page. This is with add-ons turned on and all turned off. Is this by default or is it a bug? According to the guild master I should be able to see all inventory items just not withdrawal from it.
I just finished with a new install of ESO on a spare computer with no add-ons installed same problem.

Saturnana · October 2017

Tagging some others as we'd love to get an answer on this;
@ZOS_JessicaFolsom @ZOS_RichLambert

noodlebeans · November 2017

Still no answers? This is a real problem for our guild, since we restrict withdrawals by new members, but we still want them to request items via higher ranked members. This gives them a chance to learn the rules and demonstrate that they understand them.

Hoping this is a bug that will be fixed soon. If it's an intended feature, then I'm very sad. I've been hoping for more controls on who can withdraw what and how much--this feels like a step in the wrong direction.

Quigster · November 2017

There is more than one thread on this subject and ZOS staff have been tagged in them. So far no response, even just to say they got the messages and are checking into it. Some response would be nice. Hopefully we will hear something soon and can get this issue resolved. FWIW, a permissions check box allowing members to view contents would resolve this issue. Each guild could then set that permission how they wish.

gabormezo · November 2017

Same there, PC EU.

rgreenwalt1b14_ESO · November 2017

Can we please get a reply to this as it is causing guild issues. Thank you.

MasterSpatula · November 2017

I'm genuinely shocked that this hasn't been fixed yet or even acknowledged in any way I've seen. This should have been a tip-top priority, I would have thought.

noodlebeans · November 2017

I've submitted a ticket and referenced this thread. In the back and forth with customer support so far, I get the impression that they don't even understand what the problem is and I'm not sure how to explain it more clearly.

Saturnana · November 2017

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_RichLambert
It has been 2,5 weeks since this bug popped up, guys.. Can we have any response on if / when this will be fixed?
Even just a simple 'we're looking into it' would be nice at this point.

sigirri · November 2017

.

MasterSpatula · November 2017

This bug really does make Guild Banks basically useless. You don't want to give open access to just anyone, but anyone who can't withdraw can't view. Players can't ask an officer to pull an item for them, because they have no idea what's in there.

Currently, your options are:

Give everyone in your guild full access to the bank and risk someone cleaning you out.
Make the bank only for trusted members of the guild, meaning the players who need it the most can't use it.
Don't bother with the bank at all.

I continue to be shocked that a bug like this would last so long.

Saturnana · November 2017

noodlebeans wrote: »

I've submitted a ticket and referenced this thread. In the back and forth with customer support so far, I get the impression that they don't even understand what the problem is and I'm not sure how to explain it more clearly.

MasterSpatula wrote: »

I continue to be shocked that a bug like this would last so long.

Completely agree. Seems to me though that even within ZOS, people are in a disagreement on whether or not this is a bug. Created another thread (https://forums.elderscrollsonline.com/en/discussion/380115/official-response-on-hidden-guild-bank-items) after receiving a response on my ticket regarding this (they said it was intended) and got the feedback from other people on my thread that they've been told it's not intended. So yeah.

Would LOVE to finally get a response @ZOS_JessicaFolsom

rgreenwalt1b14_ESO · November 2017

If this is intended, it is really hurting guilds and their ability to secure their banks and get guildies the things they need.