The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/

Fatal Error 6

traumatizer187
traumatizer187
Soul Shriven
Hello everyone,

Since the customer service hasn't been helpful at all, you guys, the players, are my last hope.

My problem:
Everytime I click on "Play" in the launcher or try to start the game from one of the .exe-files, the screen goes black and an error message appears. It reads "Fatal Error 6".

What I have already tried:
-I reinstalled the game twice, once from DVD and once from download
-I deleted the "Launcher" folder, downloaded a new launcher and installed it
-I used "Repair" about a dozen times, which does nothing but download about 50 GB of data without actually changing anything
-I started eso.exe and eso64.exe in admin mode and in compatibility mode for every Windows version there ever was
-All required ports in my firewall and my router have been opened, I even tried disabling the firewall
-I brought my system to the most recent state by using Windows Update and installing the newest NVIDIA drivers
-I selected my GPU as the go-to GPU in my NVIDIA control panel

None of the above has helped.

My sytem:
-Intel Core i5-3470K @ 3,20GHz
-NVIDIA Geforce GTX 1060 3GB
-8 GB RAM
-Windows 10 64Bit

A little addtion: The game worked with my old GPU, a Radeon HD7950 about half a year ago.

I would be glad for any helpful answer. Thank you very much in advance!
  • Kimba_Do
    Kimba_Do
    ✭✭✭
    Look here: My Documents\elder scrolls online\live
    You are looking for usersettings.txt and if it is not present, the game will not start. I discovered this the hard way, and customer service was of no use at all in fixing it. Here's a copy of mine - around line 57 or 58 you will find the resolution settings, adjust to match your monitor. Make sure you set your graphics up once in game, as our systems are quite different.

    usersettings.txt

    SET GamepadPreferredEnabled "0"
    SET MouseRawInput "1"
    SET MouseSensitivityFirstPerson "0.50000000"
    SET MouseSensitivityThirdPerson "1.00000000"
    SET MouseSmoothing "0"
    SET InvertMouseWheel "1"
    SET InvertMouseY "1"
    SET InvertMouseX "1"
    SET HDR_BRIGHTNESS "0.50000000"
    SET DistantFoliageEnabled "1"
    SET PFX_SUPPRESS_DISTANCE_v2 "50.00000000"
    SET PFX_GLOBAL_MAXIMUM "1024"
    SET MULTI_GPU_CHECK "1"
    SET CachedRLREnabled "1"
    SET CachedReflectionResolution "4"
    SET CachedShadowFiltering "4"
    SET ScreenshotFormat.2 "PNG"
    SET PregameScreenAdjustEnabled "0"
    SET PregameGammaCheckEnabled "0"
    SET HardwareCheckEnabled.3 "0"
    SET SUB_SAMPLING "1"
    SET REFLECTION_QUALITY_v3 "2"
    SET PARTICLE_DENSITY "1"
    SET HIGH_RESOLUTION_SHADOWS "0"
    SET SHADOWS "2"
    SET GAMMA_ADJUSTMENT "100"
    SET VIEW_DISTANCE "0.80000001"
    SET GPUSmoothingFrames "10"
    SET MIP_LOAD_SKIP_LEVELS "1"
    SET RAIN_WETNESS "1"
    SET LENS_FLARE "1"
    SET GOD_RAYS_v2 "1"
    SET ANTI_ALIASING_v2 "0"
    SET AMBIENT_OCCLUSION "1"
    SET COLOR_GRADING_v1 "0"
    SET BLOOM "0"
    SET DEPTH_OF_FIELD "1"
    SET TONE_MAPPING "1"
    SET COLOR_CORRECTION "1"
    SET SOFT_ALPHA "1"
    SET DISTORTION "1"
    SET CHARACTER_LIGHTING "1"
    SET DIFFUSE_2_MAPS "1"
    SET DETAIL_MAPS "1"
    SET NORMAL_MAPS "1"
    SET SPECULAR_MAPS "1"
    SET CLUTTER_2D "1"
    SET SIMPLE_SHADERS "0"
    SET WATER_FOAM "1"
    SET VSYNC_INTERVAL "1"
    SET VSYNC "0"
    SET MAX_ANISOTROPY "1"
    SET PreferMaximizedWindow "0"
    SET PreferExclusiveFullscreen "1"
    SET FULLSCREEN_v5 "2"
    SET FullscreenHeight "900"
    SET FullscreenWidth "1600"
    SET WindowedHeight "847"
    SET WindowedWidth "1600"
    SET HighestChapterOpeningCinematicSeen "1"
    SET ChapterUpgradeSeenVersion "1"
    SET HousingEditorSurfaceDragEnabled "0"
    SET CONSOLE_ENHANCED_RENDER_QUALITY "0"
    SET ShowPetsAtCharacterSelect.2 "1"
    SET TrialAccountType3SeenVersion "0"
    SET TrialAccountType2SeenVersion "0"
    SET TrialAccountType1SeenVersion "0"
    SET ScrollingCombatTextIncomingPetDoTEnabled "0"
    SET ScrollingCombatTextIncomingPetDamageEnabled "0"
    SET ScrollingCombatTextIncomingPointGainsEnabled "1"
    SET ScrollingCombatTextIncomingStatusEffectsEnabled "1"
    SET ScrollingCombatTextIncomingHoTEnabled "1"
    SET ScrollingCombatTextIncomingHealingEnabled "1"
    SET ScrollingCombatTextIncomingDoTEnabled "1"
    SET ScrollingCombatTextIncomingDamageEnabled "1"
    SET ScrollingCombatTextIncomingEnabled "1"
    SET ScrollingCombatTextOutgoingPetHoTEnabled "0"
    SET ScrollingCombatTextOutgoingPetHealingEnabled "0"
    SET ScrollingCombatTextOutgoingPetDoTEnabled "0"
    SET ScrollingCombatTextOutgoingPetDamageEnabled "0"
    SET ScrollingCombatTextOutgoingStatusEffectsEnabled "1"
    SET ScrollingCombatTextOutgoingHoTEnabled "1"
    SET ScrollingCombatTextOutgoingHealingEnabled "1"
    SET ScrollingCombatTextOutgoingDoTEnabled "1"
    SET ScrollingCombatTextOutgoingDamageEnabled "1"
    SET ScrollingCombatTextOutgoingEnabled "1"
    SET ScrollingCombatTextEnabled "0"
    SET SiegeCameraChoice "0"
    SET IsServerSelected "1"
    SET SelectedServer "0"
    SET OverscanHeightAdjustment "0"
    SET OverscanWidthAdjustment "0"
    SET OverscanYOffset "0"
    SET OverscanXOffset "0"
    SET CharacterSelectForceAllCharacterPreloads "0"
    SET PlayerStandInsMaxPerFrame "8"
    SET PlayerStandInsEnabled.2 "1"
    SET FOVChangesAllowed "1"
    SET AgreedToPEGI "1"
    SET FootInverseKineticsEnabled.2 "0"
    SET GamepadSensitivityFirstPerson.2 "0.72000003"
    SET GamepadSensitivityThirdPerson.2 "0.85000002"
    SET GamepadInvertX "0"
    SET GamepadInvertY "0"
    SET GamepadVibrationEnabled "1"
    SET SOUND_ENABLED "1"
    SET FOOTSTEPS_VOLUME "63.00000000"
    SET FOOTSTEPS_ENABLED "1"
    SET SPEAKER_SETUP "0"
    SET VOICE_CHAT_VOLUME "65.00000000"
    SET BACKGROUND_AUDIO "0"
    SET VO_VOLUME "100.00000000"
    SET VO_ENABLED "1"
    SET UI_VOLUME "81.00000000"
    SET UI_ENABLED "1"
    SET AMBIENT_VOLUME "100.00000000"
    SET AMBIENT_ENABLED "1"
    SET SFX_VOLUME "34.00000000"
    SET SFX_ENABLED "1"
    SET MUSIC_VOLUME "32.00000000"
    SET MUSIC_ENABLED "1"
    SET AUDIO_VOLUME "100.00000000"
    SET AUDIO_ENABLED "1"
    SET Language.2 "en"
    SET GraphicsDriver.7 "D3D11"
    SET PatchDataPath "game:/GameData/"
    SET CacheDataPath "machine:/Cache/"
    SET ViewedAddOnEULAVersion "5"
    SET AcceptedAddOnEULAVersion "5"
    SET AcceptedNDAVersion "-1"
    SET AcceptedCodeOfConductVersion "1"
    SET AcceptedPrivacyPolicyVersion "4"
    SET AcceptedTOSVersion "2"
    SET AcceptedEULAVersion "3"
    SET DirectionalDamageIndictorVisibleInThirdPerson "0"
    SET CameraFramingTransitionEnabled "1"
    SET SkipPregameVideos "0"
    SET HasPlayedPregameVideo "1"
    SET AssassinationKillCamera "1"
    SET MinFrameTime.2 "0.01000000"
    SET ParticlesEnabled "1"
    SET MaxCoresToUse "6"
    SET RequestedNumJobThreads "-1"
    SET RequestedNumWorkerThreads "-1"
    SET FreeUnusedGrannyFileSections.2 "0"
    SET IsTrustedMachine "1"
    SET RememberAccountName "0"
    SET AccountName ""
    SET LastPlatform "Live"
    SET LastRealm "NA Megaserver"
    SET CustomUIScale "1.00000000"
    SET UseCustomUIScale.2 "0"
    SET RollDodgeDoubleTapEnabled "1"
    SET RollDodgeDoubleTapTimeWindow.2 "200"
    SET ClampGroundTargetEnabled "1"
    SET MonsterTellsEnemyBrightness "1.00000000"
    SET MonsterTellsEnemyColor "ffff0000"
    SET MonsterTellsFriendlyBrightness "1.00000000"
    SET MonsterTellsFriendlyColor "ff00ff00"
    SET MonsterTellsColorSwapEnabled "0"
    SET MonsterTellsEnabled "1"
    SET CameraZoomDistancesSynced "1"
    SET SiegeCameraZoomDistance "6.00000000"
    SET WeaponsOutCameraZoomDistance "2.00000000"
    SET WeaponsSheathedCameraZoomDistance "2.00000000"
    SET MaxNetworkWriteBuffer "10485760"
    SET MaxNetworkReadBuffer "10485760"
    Edited by Kimba_Do on October 13, 2017 5:54PM
    Never meddle in the affairs of dragons, for you are crunchy, and good with catsup.
    You're all just a bunch of pixels. Turn off the power and you cease to exist.
    White Lions. Bringing the jungle fame for over 50 years.
  • Storymaster
    Storymaster
    ✭✭✭✭✭
    FATAL ERROR 6

    Sounds like a horror film title.


    ...and one that I must desperately see.

    Character Profiles:
    Puck Tanglevine - Bosmer Nightblade
    Cyron Kane - Imperial Dragonknight (Retired)
  • traumatizer187
    traumatizer187
    Soul Shriven
    Kimba_Do wrote: »
    Look here: My Documents\elder scrolls online\live
    You are looking for usersettings.txt and if it is not present, the game will not start. I discovered this the hard way, and customer service was of no use at all in fixing it. Here's a copy of mine - around line 57 or 58 you will find the resolution settings, adjust to match your monitor. Make sure you set your graphics up once in game, as our systems are quite different.

    usersettings.txt

    [...]

    Don't ask me why, but I wrote my post while I was once again re-downloading and installing the game, and it worked just fine afterwards. Nonetheless, thank you very much for your advice, I definitely appreciate it! :)


    FATAL ERROR 6

    Sounds like a horror film title.


    ...and one that I must desperately see.

    You're right, I'd definitely watch a movie with that title as well. :D
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