Can't set up subscription..wrong billing address...

Nephiah

I'm trying to resub, but it's not taking my billing address. I've even copied and pasted the address from my Banks website. The address is new, the house is newly built and they JUST added the street names to Google Maps, but not the house numbers. I can't even use my old address (My father in laws address)

Is there any other way to add a sub without having to go through that...it's pretty frustrating and is just making me not want to add one..

idk

I'd suggest contacting your bank for starters. It may help.

Streega

First, check the Knowledge Base here: https://help.elderscrollsonline.com/app?region=int or Web Assistant here: https://help.elderscrollsonline.com/app/incident
If you can't find the answer there, ask Support Team for help.

Nephiah

I was finally able to log into the support website using Microsoft Edge (I normally use Firefox)! A step in the right direction! I then decided to try just one more time, except this time using Edge instead and for some reason it took my Billing address this time...so something on Firefox was causing the error...which seems odd to me..