Endless loading screen after login, post-patch

eol

I loaded the patch, launched the launcher, logged into my account, but cannot reach character selection page. Just the endless spinning ESO wheel trying to load it.

Thanks in advance for any help!

RazielND

Having the same issues.

ZOS_Bill

Long or infinite loading screens can be caused by a few different things from permission issues to add-ons. There are a few troubleshooting steps you can try listed below that can help with getting the game to load.


Remove Add-Ons

To fully remove your add-ons, do the the following in this specific order:

1. Exit the game
2. Navigate to C:\Users\<username>\Documents\Elder Scrolls Online\live in windows explorer
3. Rename Addons to Addons.old
4. Rename SavedVariables to SavedVariables.old
5. Check in-game to see if the if the issues persist.

Add Anti-virus and firewall exceptions

The application files that may require exceptions are:

• Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
• ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe
• Steam.exe: C:\Program Files (x86)\Steam\steam.exe

For some anti-virus programs you may need to add entire folders as exceptions.

• C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\
• C:\Program Files (x86)\Steam\

Repair through launcher

To run a repair through the launcher:

1. Start The Elder Scrolls Online launcher.
2. Click on Game Option on top of the News section, and click on the option for Repair.
3. Allow the launcher to examine all the files for the game. This will take some time.
4. If any files are found to have problems, the launcher will re-download those files.

Run launcher and game as an administrator

1. Right-click on the game Launcher and select Properties.
2. Navigate to the Compatibility tab.
3. Check the box that says Run as Administrator.
4. Click Apply and then OK.
5. Repeat these steps for ESO.exe, located in C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\Game\Client (by default).