Maintenance for the week of December 16:
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
We are currently investigating issues some players are having on the North American megaservers. We will update as new information becomes available.
Major performance issues in Cyrodiil ongoing since we got new computer
SniperDaria
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My wife plays ESO daily and spends most of her time in Cyrodiil. We recently bought new computers which exceed the recommended system specs in every way:
AMD FX-8370 4.0ghz eight-core processor
16GB RAM
GeForce GTX 1050 Ti with 4GB VRAM
Ever since she has had continual issues with performance in Cyrodiil that I can not resolve. Several times a day her client will start taking forever to load in game objects; transits in keeps won't load, doors on the keeps won't load so she can't get in, NPCs don't load and enemy players don't load. I have watched her fight in a keep for 10 minutes or more and she has to just keep using AoEs because there is a full group of enemy players fighting her group in the keep and they never load graphically. Mostly this happens when she is in a group running and taking/defending keeps or outposts. Also, whenever someone joins or leaves the group she is in her client freezes for a good 3-4 seconds.
We have tried running with no addons, that makes no difference. We have tried optimizers like Hook64, that also doesn't work. We tried a RAM Manager/cleaner, no effect. We have uninstalled/reinstalled the game several times, we run repair and restart the machine daily and I recently did an in-place reinstall of Windows 10. None of it helped in any way. This is extremely frustrating because this computer should be able to run ESO on Ultra with zero issues.
If anyone has any idea even what the problem might be it would be hugely appreciated! Here is the DXdiag report if that helps:
System Information
Time of this report: 7/1/2017, 15:33:03
Machine name: DESKTOP-NIPNTNV
Machine Id: Unknown
Operating System: Windows 10 Pro 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7974
BIOS: BIOS Date: 07/04/16 10:21:44 Ver: 04.06.05
Processor: AMD FX-8370 Eight-Core Processor (8 CPUs), ~4.0GHz
Memory: 16384MB RAM
Available OS Memory: 16330MB RAM
Page File: 3421MB used, 15340MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.15063.0000 32bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: NVIDIA GeForce GTX 1050 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 1050 Ti
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1C82&SUBSYS_62513842&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4095 MB
Dedicated Memory: 3072 MB
Shared Memory: 1023 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SAMSUNG
Monitor Id: SAM0667
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll
Driver File Version: 22.21.0013.8205 (English)
Driver Version: 22.21.13.8205
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.2
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 4/30/2017 5:00:00 PM, 885032 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-5FC2-11CF-FF7B-5C421BC2DB35}
Vendor ID: 0x10DE
Device ID: 0x1C82
SubSys ID: 0x62513842
Revision ID: 0x00A1
Driver Strong Name: oem10.inf:0f066de3900e3bc1:Section088:22.21.13.8205:pci\ven_10de&dev_1c82
Rank Of Driver: 00D12001
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
Sound Devices
Description: SAMSUNG-4 (NVIDIA High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0080&SUBSYS_38426251&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: nvhda64v.sys
Driver Version: 1.03.0034.0026 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/15/2017 12:00:00 AM, 218040 bytes
Other Files:
Driver Provider: NVIDIA Corporation
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
AMD FX-8370 4.0ghz eight-core processor
16GB RAM
GeForce GTX 1050 Ti with 4GB VRAM
Ever since she has had continual issues with performance in Cyrodiil that I can not resolve. Several times a day her client will start taking forever to load in game objects; transits in keeps won't load, doors on the keeps won't load so she can't get in, NPCs don't load and enemy players don't load. I have watched her fight in a keep for 10 minutes or more and she has to just keep using AoEs because there is a full group of enemy players fighting her group in the keep and they never load graphically. Mostly this happens when she is in a group running and taking/defending keeps or outposts. Also, whenever someone joins or leaves the group she is in her client freezes for a good 3-4 seconds.
We have tried running with no addons, that makes no difference. We have tried optimizers like Hook64, that also doesn't work. We tried a RAM Manager/cleaner, no effect. We have uninstalled/reinstalled the game several times, we run repair and restart the machine daily and I recently did an in-place reinstall of Windows 10. None of it helped in any way. This is extremely frustrating because this computer should be able to run ESO on Ultra with zero issues.
If anyone has any idea even what the problem might be it would be hugely appreciated! Here is the DXdiag report if that helps:
System Information
Time of this report: 7/1/2017, 15:33:03
Machine name: DESKTOP-NIPNTNV
Machine Id: Unknown
Operating System: Windows 10 Pro 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7974
BIOS: BIOS Date: 07/04/16 10:21:44 Ver: 04.06.05
Processor: AMD FX-8370 Eight-Core Processor (8 CPUs), ~4.0GHz
Memory: 16384MB RAM
Available OS Memory: 16330MB RAM
Page File: 3421MB used, 15340MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.15063.0000 32bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: NVIDIA GeForce GTX 1050 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 1050 Ti
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1C82&SUBSYS_62513842&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4095 MB
Dedicated Memory: 3072 MB
Shared Memory: 1023 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SAMSUNG
Monitor Id: SAM0667
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll
Driver File Version: 22.21.0013.8205 (English)
Driver Version: 22.21.13.8205
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.2
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 4/30/2017 5:00:00 PM, 885032 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-5FC2-11CF-FF7B-5C421BC2DB35}
Vendor ID: 0x10DE
Device ID: 0x1C82
SubSys ID: 0x62513842
Revision ID: 0x00A1
Driver Strong Name: oem10.inf:0f066de3900e3bc1:Section088:22.21.13.8205:pci\ven_10de&dev_1c82
Rank Of Driver: 00D12001
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
Sound Devices
Description: SAMSUNG-4 (NVIDIA High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0080&SUBSYS_38426251&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: nvhda64v.sys
Driver Version: 1.03.0034.0026 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/15/2017 12:00:00 AM, 218040 bytes
Other Files:
Driver Provider: NVIDIA Corporation
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
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ZOS_BilladminThe GPU drivers you are currently using are out of date. The first thing you will want to do is go to NVIDIA and download the latest driver update. If that doesn't help, you should submit a support ticket as you've already went through extensive troubleshooting in trying to fix this issue.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
SniperDaria✭✭✭✭The drivers are up to date, I just couldn't get on to run a new dxdiag because my wife was playing when I posted this so I used one that is a few weeks old. I will submit the ticket, thanks.
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