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230 items missing my from my bank!!!

brewsky_jsbub17_ESO
I quit the game 6 weeks ago and decided to come back two days ago. So I sent in an email to have 4 characters restored. During the restoration roughly 230 items mostly gold bound items and lots of vma weapons somehow disappeared from my bank. I was not told to clear my bank before the restoration. I have all the email to prove it and will post some of necessary. I sent in an email this morning staring that the items were gone and some guy named Brian just told me that the items were given to someone else or sold to a vendor. I did that to NONE OF THOSE ITEMS as those were the items I wanted it I decided to come back to the game. My gamertag is xRaHx Piayer and I play XB1 on the north American server.

http://xboxdvr.com/gamer/xRaHx PIayer/video/34715385

That's the video of all the items that were in my bank 4 days ago.

I want justice.
Edited by brewsky_jsbub17_ESO on August 3, 2017 7:50PM
  • brewsky_jsbub17_ESO
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  • Darlgon
    Darlgon
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    Andd.. You deleted your characters when you left?

    Sounds like a personal problem. Be glad they restored anything. Oh, and did you also have ESO Plus and cancel it when you left? That probably truncated your bank size and blocked restoration of ITEMS THAT YOU DELETED and have no guarantee of being restored.
    Power level to CP160 in a week:
    Where is the end game? You just played it.
    Why don't I have 300+ skill points? Because you skipped content along the way.
    Where is new content? Sigh.
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  • brewsky_jsbub17_ESO
    Why would anyone delete VMA, infallible aether, and moondancer sharpened & precise staves? I didn't delete any of the items I want bank. Get your facts straight. Those items were still in my bank when they restored my characters. They THEN told me to empty my bank before they restore my characters so no items will be lost. They ****ed up their procedure. Their fault 100%
    Edited by brewsky_jsbub17_ESO on August 3, 2017 10:42PM
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  • BNOC
    BNOC
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    Why would anyone delete VMA, infallible aether, and moondancer sharpened & precise staves? I didn't delete any of the items I want bank. Get your facts straight. Those items were still in my bank when they restored my characters. They THEN told me to empty my bank before they restore my characters so no items will be lost. They ****ed up their procedure. Their fault 100%

    Probably for the same reason someone would delete 4, 4 characters - I imagine, much like everyone I know who's done the same thing that you thought you wouldn't come back.

    I've had an account recovered before and never lost any items.

    I've also accidentally deconstructed items before the lock functionality was in place - When I asked for them back, they knew exactly when and what I'd done with the items.

    I've sold items to the store when I've been bashing sell on my inventory of trash and sometimes, for whatever reason, the store seems to refresh and you lose items in the buy back tab - I've had one or two items recovered this way as well and they knew the trader I sold the items to, the time and date - I didn't even know what I'd done with these items because it was so easy to do.

    Sounds like human error and regret for giving away stuff when you quit.
    vMSA - Magplar - Xbox EU - 15/11/16
    578,000 - 36 Minutes 58 Seconds (Top 2 World?)

    vMSA - Magplar - Xbox NA
    569,000 - 40 minutes (350CP, Non optimised runs)
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  • Resfeber
    Resfeber
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    At best there's the case that you were hacked and someone sold your *** and took the resulting money? Did you ask about whether or not you were hacked? Seriously though, like BNOC said, they know a lot and if they can't prove it you're kinda out of luck.
    Resfeber (n.): the restless race of the traveler's heart before the journey begins, when anxiety and anticipation are tangled together; a travel fever that can manifest as an illness.
    [Jan '14 Beta Tester]
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  • Darlgon
    Darlgon
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    Why would anyone delete VMA, infallible aether, and moondancer sharpened & precise staves? I didn't delete any of the items I want bank. Get your facts straight. Those items were still in my bank when they restored my characters. They THEN told me to empty my bank before they restore my characters so no items will be lost. They ****ed up their procedure. Their fault 100%

    You keep saying restored my characters.

    The only way they would need to be restored is if you deleted them.

    I was gone 14 months, no sub or even login, and everything was right where I left it when I came back.
    Edited by Darlgon on August 4, 2017 8:10PM
    Power level to CP160 in a week:
    Where is the end game? You just played it.
    Why don't I have 300+ skill points? Because you skipped content along the way.
    Where is new content? Sigh.
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  • brewsky_jsbub17_ESO
    They sent me a list of things I did delete and sell to the vendor. None of my precise or sharpened vma, IA or MD staves/swords were on the list. Seems I am making progress with them.
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  • brewsky_jsbub17_ESO
    Hello!

    Thank you for getting back to me. This list is quite extensive. Here is what we are able to provide. first, what was outright destroyed:

    Time Name
    2017-06-16T00:43:49.000-0400 Gossamer Gloves
    2017-06-16T00:43:47.000-0400 Burning Spellweave Gloves
    2017-06-16T00:43:45.000-0400 Burning Spellweave Gloves
    2017-06-16T00:30:34.000-0400 Hide - Grey Item
    2017-06-16T00:30:33.000-0400 Dwarven Gear - Grey Item
    2017-06-16T00:30:33.000-0400 Lockpick
    2017-06-16T00:30:32.000-0400 Lockpick
    2017-06-16T00:30:30.000-0400 Large Stolen Shipment
    2017-06-16T00:30:28.000-0400 Stamina Enchant
    2017-06-16T00:13:46.000-0400 Stormhaven Treasure Map V
    2017-06-16T00:09:21.000-0400 Frost Enchant
    2017-06-16T00:00:29.000-0400 Greaves of Glory
    2017-06-16T00:00:28.000-0400 Breeches Of The Infallible Aether
    2017-06-16T00:00:24.000-0400 Gloves Of The Infallible Aether
    2017-06-16T00:00:07.000-0400 Shock Enchant

    The items which were sold to a vendor:

    Time
    Name
    2017-06-17T07:20:20.000-0400
    Ice Staff
    2017-06-17T07:20:15.000-0400
    Light Armor Hat (Sturdy)
    2017-06-17T07:20:14.000-0400
    Gauntlets (Reinforced)
    2017-06-17T07:20:12.000-0400
    Dagger of the Vampire's Cloak
    2017-06-17T07:20:09.000-0400
    Bow
    2017-06-17T07:20:08.000-0400
    Necklace of Cyrodiil's Crest
    2017-06-17T07:20:07.000-0400
    Marksman's Necklace
    2017-06-17T07:20:07.000-0400
    Marksman's Necklace
    2017-06-17T07:20:07.000-0400
    Leki's Necklace

    The items that were traded:

    Time
    Name
    Quantity
    2017-06-17T07:19:54.000-0400
    Stamina Enchant
    1
    2017-06-17T07:19:54.000-0400
    Wormwood
    200
    2017-06-17T07:19:19.000-0400
    Wormwood
    200
    2017-06-17T07:19:19.000-0400
    Dragonthorn
    200
    2017-06-17T07:19:19.000-0400
    Dragonthorn
    200
    2017-06-17T07:19:19.000-0400
    Blessed Thistle
    200
    2017-06-17T07:19:19.000-0400
    Blessed Thistle
    200
    2017-06-17T07:13:08.000-0400
    Fleshfly Larva
    200
    2017-06-17T07:12:44.000-0400
    Fleshfly Larva
    200
    2017-06-17T07:12:44.000-0400
    Fleshfly Larva
    200
    2017-06-17T07:12:44.000-0400
    Fleshfly Larva
    200
    2017-06-17T07:12:44.000-0400
    Fleshfly Larva
    200
    2017-06-17T07:12:44.000-0400
    Fleshfly Larva
    200
    2017-06-17T07:12:19.000-0400
    Fleshfly Larva
    200
    2017-06-17T07:03:33.000-0400
    Gall
    50


    Here is the deconstructed items:

    _time Name item_trait
    2017-06-16T00:37:09.000-0400 The Maelstrom's Restoration Staff WEAPON_DEFENDING
    2017-06-16T00:37:08.000-0400 The Maelstrom's Inferno Staff WEAPON_DEFENDING
    2017-06-16T00:37:06.000-0400 The Maelstrom's Ice Staff WEAPON_INFUSED
    2017-06-16T00:37:05.000-0400 The Maelstrom's Bow WEAPON_INFUSED
    2017-06-16T00:36:18.000-0400 The Maelstrom's Greatsword WEAPON_NIRNHONED
    2017-06-16T00:36:17.000-0400 The Maelstrom's Battle Axe WEAPON_PRECISE
    2017-06-16T00:36:12.000-0400 Spell Power Cure Dagger WEAPON_INFUSED
    2017-06-16T00:35:57.000-0400 Jerkin
    2017-06-16T00:35:56.000-0400 Hat
    2017-06-16T00:35:55.000-0400 Epaulets
    2017-06-16T00:35:54.000-0400 Master Architect Gloves ARMOR_DIVINES
    2017-06-16T00:35:53.000-0400 Master Architect Epaulets ARMOR_DIVINES
    2017-06-16T00:30:00.000-0400 Robe of the Combat Physician ARMOR_IMPENETRABLE
    2017-06-16T00:29:59.000-0400 Molag Kena's Guise ARMOR_IMPENETRABLE
    2017-06-16T00:29:55.000-0400 Malubeth the Scourger's Epaule ARMOR_IMPENETRABLE
    2017-06-16T00:29:54.000-0400 Ilambris's Mask ARMOR_IMPENETRABLE
    2017-06-16T00:29:49.000-0400 Pirate Skeleton's Mask ARMOR_IMPENETRABLE
    2017-06-16T00:29:46.000-0400 Belt of Sheer Venom ARMOR_DIVINES
    2017-06-16T00:29:32.000-0400 Sabatons of the Black Rose ARMOR_IMPENETRABLE
    2017-06-16T00:29:31.000-0400 Pirate Skeleton's Visage ARMOR_IMPENETRABLE
    2017-06-16T00:29:30.000-0400 Greaves of the Black Rose ARMOR_IMPENETRABLE
    2017-06-16T00:29:29.000-0400 Girdle of the Black Rose ARMOR_IMPENETRABLE
    2017-06-16T00:29:28.000-0400 Gauntlets of the Black Rose ARMOR_IMPENETRABLE
    2017-06-16T00:29:27.000-0400 Cuirass of the Black Rose ARMOR_IMPENETRABLE
    2017-06-16T00:19:33.000-0400 Shield of Transmutation ARMOR_IMPENETRABLE
    2017-06-16T00:19:12.000-0400 Sash of Transmutation ARMOR_DIVINES
    2017-06-16T00:11:37.000-0400 BASE ENCH Reduced Spell Cost
    2017-06-16T00:11:36.000-0400 BASE ENCH Reduced Spell Cost
    2017-06-16T00:11:35.000-0400 BASE ENCH Reduced Feat Cost
    2017-06-16T00:11:34.000-0400 BASE ENCH Reduced Feat Cost
    2017-06-16T00:11:32.000-0400 BASE ENCH Magicka
    2017-06-16T00:11:31.000-0400 BASE ENCH Health
    2017-06-16T00:11:30.000-0400 BASE ENCH Shock
    2017-06-16T00:11:29.000-0400 BASE ENCH Fire
    2017-06-16T00:11:28.000-0400 BASE ENCH Fire
    2017-06-16T00:09:12.000-0400 Shield ARMOR_IMPENETRABLE
    2017-06-16T00:09:10.000-0400 The Maelstrom's Ice Staff WEAPON_NIRNHONED
    2017-06-16T00:09:09.000-0400 Restoration Staff of Willpower WEAPON_PRECISE
    2017-06-16T00:09:08.000-0400 Restoration Staff of Willpower WEAPON_PRECISE
    2017-06-16T00:08:57.000-0400 Pauldron ARMOR_REINFORCED
    2017-06-16T00:08:56.000-0400 Greaves ARMOR_ORNATE
    2017-06-16T00:08:55.000-0400 Helm of Glory ARMOR_WELL_FITTED
    2017-06-16T00:08:47.000-0400 Winterborn Breeches ARMOR_REINFORCED
    2017-06-16T00:08:46.000-0400 Para Bellum Guards ARMOR_INFUSED
    2017-06-16T00:08:45.000-0400 Para Bellum Boots ARMOR_WELL_FITTED
    2017-06-16T00:08:43.000-0400 Helmet of Alkosh ARMOR_WELL_FITTED
    2017-06-16T00:08:42.000-0400 Guards of the Hunt ARMOR_WELL_FITTED
    2017-06-16T00:08:41.000-0400 Boots of the Hunt ARMOR_WELL_FITTED
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  • brewsky_jsbub17_ESO
    0o19shnscjud.png
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  • brewsky_jsbub17_ESO
    bzqpil6wcz7c.png
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  • brewsky_jsbub17_ESO
    That right there is proof they didn't tell me to remove items from my bank until AFTER THEY RESTORED THE CHARACTERS
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  • JasonSilverSpring
    JasonSilverSpring
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    That right there is proof they didn't tell me to remove items from my bank until AFTER THEY RESTORED THE CHARACTERS

    As others have said, why did you delete everything? ZOS did not force you to delete everything, and all the evidence you have shared is that ZOS has gone out of their way to restore as much as possible, which is very generous. You said you had ESO+ before so you probably had double bank space, but now without it you have less bank space. That is not the fault of ZOS.

    I took about a yearlong break from the game. I canceled my ESO+ and stopped logging in but deleted nothing. When I returned everything was right where I left it. The only thing was that I had to re-spend my skill points because they had done one of the resets due to changes at some point.

    It sounds like you left the game angry and deconstructed/sold some stuff at the time. Again, not the fault of ZOS.
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  • brewsky_jsbub17_ESO
    You guys understand everything. Thank you for your opinions.
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  • LadyDestiny
    LadyDestiny
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    I'm at a loss when you said you had characters restored and only six weeks prior you quit the game. Why oh why would you delete your characters just because you quit? I'm surprised they gave you anything back. I played many mmo's over the years. Never would I even think about deleting any characters I have worked so hard to level because I may decide to go back and play that game for awhile again. Never make a decision in haste or because of anger if that was the case. Just saying.......
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  • brewsky_jsbub17_ESO
    I didn't delete items. I put them in the bank so they wouldn't go missing when I deleted my characters. You guys must be illiterate.
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