[Solved for me] Error 206 - PatchManifestError_UnzipFailed even after going steps on support page

MarrazzMist · July 2017

After yesterday's patch I can't get in to game. "Error 206 - PatchManifestError_UnzipFailed" pops up couple of times when I open the launcher. When I hit "Repair", I get option to repair or close, but when I choose repair, I just get the error once more and no repair.

I have tried:
- closing the launcher (many times)
- restarting pc
- going through the steps on support page: WHAT SHOULD I DO WHEN I RECEIVE A "ERROR 206: PATCHERROR_UNZIPFAIL” ERROR MESSAGE? I downloaded the game, checked subfolders for patchdata-folders - though thee wasn't any - and checked that my virus protection allows the game.

No change, still cannot get past the launcher error message.

I've added Game Consultant report, if that's any help

XsliZ3r · July 2017

I have the exactly the same problem..... And a funny thing, I can log in to my account on the website but not to support!!??!!??
WTF!

MarrazzMist · July 2017

@XsliZ3r well that's even more odd...

I submitted the ticket to support. And now guess I just wait for them to answer. I've had so much fun with Midyear Mayhem with my few hours to spare on gaming... and now event is wasted on this.

Chicken_Wizard · July 2017

I have the same issue, however I just tried launching the game using "eso64" in "C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client" and it actually worked. This will only work temporarily as it just skips the launcher and starts the game, meaning any new patch will *** it up.

Chicken_Wizard · July 2017

Also, are you using the regular or Steam version? I just looked at my files and i have a zosSteamStarter despite using regular. My launcher appears to be missing as well. Could anyone else check their files to see if they have everything?

MarrazzMist · July 2017

Chicken_Wizard wrote: »

I have the same issue, however I just tried launching the game using "eso64" in "C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client" and it actually worked. This will only work temporarily as it just skips the launcher and starts the game, meaning any new patch will *** it up.

That's great you found some workaround. I tried this too, but my game just crashes a moment after launch every time

Edit: I have regular version, not from Steam.

Ignor · July 2017

https://help.elderscrollsonline.com/app/answers/detail/a_id/22414/session/L3RpbWUvMTUwMTAxNTAyOC9zaWQvVXQyLUl2b24=

None of the adviced steps helped me, but maybe you are in luck.

StevenFM · July 2017

I am having the same problem.

I recently bought a Steam controller and decided to reinstall ESO through Steam. Big mistake it seems as I keep getting the same error message as you. I've also tried using the non-Steam client but even there no success.

Troubleshooting FAQ didn't help either nor the link from Ignor.

MarrazzMist · July 2017

I got responce from support, includin running as admin, re-checking firewall and antivirus and using Repair from different location (which ended up with same loop). No help yet.

MarrazzMist · July 2017

Ignor wrote: »

https://help.elderscrollsonline.com/app/answers/detail/a_id/22414/session/L3RpbWUvMTUwMTAxNTAyOC9zaWQvVXQyLUl2b24=

None of the adviced steps helped me, but maybe you are in luck.

But this is different error. You think it could solve this one too?

HansK · July 2017

Same problem here, EU/PC, Win10. Tried repair, but now I can't launch from launcher. Says repair but when clicked it gives the Error 206.

Please @ZOS_GinaBruno can you help?

(edit typo)

Att1Tude · July 2017

Guildie told to ping launcher. bethesda.net and it timeouts for so many people, problem might be in their end. Requesting 1m Ap

Junkkis · July 2017

got same proplem! did all steps support page told and still same 206 error all time. help!

SillyPlay · July 2017

i'm having this problem too...

Billalzebub · July 2017

Last night I had the exact same problem. No 'Live Chat' or telephone support, only their 'Web Assistance' - which had a number of steps to got through. Did them all, none helped.

I submitted a ticket saying none of these steps helped resolve my problem .... got an email this morning .... detailing the same steps as I went through on the Web Assistance. They obviously do not read their submitted support tickets.

I also attached the report generated by the 'Game Consultant' and ask that they review it and advise me .... guess what .... they didn't.

ZoS, please pull your finger out, actually read the support requests made and get this problem resolved. You used to have Live Chat and a support number that could be called. Now it's emails (that you obviously do not read), standard template replies' and "up to 48 hours" .... not good enough - please refer to the instruction at the start of this paragraph.

Regards.

Aurora821 · July 2017

I have the same issue tried everything..
I'm on European server PC

Aurora821 · July 2017

Mine is fixed!!!

HansK · July 2017

Hah, started the Launcher and no more errors! Keeping fingers crossed it stays that way!

SillyPlay · July 2017

yh, mine's fixed too. didn't really do anything, just hit repair after trying to get in for close to 24hrs and it worked

CharlieWednesday · July 2017

I was having this problem yesterday. I tried a full uninstall/reinstall but it did not fix it. I submitted a ticket but have yet to receive a reply. Today I have just started the launcher and it immediately started a BIG download without any interaction from me, so it looks like the whole game is downloading again, without me instigating that download. You could almost believe they know something is wrong but aren't telling us, couldn't you!?

ZOS_Bill · July 2017

Hi Everyone,

For anyone still having Error 206 come up in the launcher, the problem appears to be anti-virus related. You will need to make sure the following folders are added as exceptions.

C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\
C:\Program Files (x86)\Steam\

For help with adding exclusions to F-Secure, please visit their support site.

MarrazzMist · July 2017

ZOS_BillE wrote: »

Hi Everyone,

For anyone still having Error 206 come up in the launcher, the problem appears to be anti-virus related. You will need to make sure the following folders are added as exceptions.
C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\

C:\Program Files (x86)\Steam\

For help with adding exclusions to F-Secure, please visit their support site.

Thank you for responce. I'm using F-Secure, so I'll go through it once more incase I've missed a step.

MarrazzMist · July 2017

Hurray, I'm finally in the game!

So I'm indeed user of F-Secure. As I was trying to find a way to add exceptions (I did made sure F-Secure isn't purposely blocking eso earlier and there isn't really straight way to add exceptions), I noticed option for Gaming Mode in F-Secure. Which is, I believe, mostly ment for directing my laptop's resources more effectively while gaming.

Coinsidence or not, when I clicked Gaming Mode on, next time I open the launcher, it patches and I can get into game normally.

So thank you for responces and detective work @ZOS_BillE and others in customer service, my issue is solved