Ping issues. Update?

UniversalHealthcare

Yo. So ping for myself and quite a few others is still all over the place. 70 to 400 to 150 to 600. Seeing as how I've personally talked to quite a few people having the issue, and have read forum after forum after forum(which eventually get taken down with no answer from you guys), i can only assume its something on your end, or on the way to your end. If either of the those is the case, then it falls on you to resolve this, or at least update on anything you have figured out/are looking into.

I think the majority of players are having no problem with ping, but a chunk of us are. And seeing as I main a healer in vet trials, fluctuating ping is a dangers game.

Online games have issues, we all understand that. Just any insight into what you're doing about it, or not doing about it, would be great.

Thanks.

QuebraRegra

the problems have not resolved... would like to know what is being done?

Tandor

Make sure you've run back through the Dev Tracker posts as ZOS have spoken about this and have done some work with ISPs as I recall, but I think they also asked those still having issues to submit a ticket with traceroutes etc. That's on the assumption that you're playing on the NA servers but I guess the same considerations would apply in respect of the EU ones if applicable.

Meanwhile I assume you've done all the usual things like making sure you're using a cabled connection and not wireless, done traceroutes and spoken to your ISP, disabled addons to see if that makes a difference, etc.

UniversalHealthcare

ZOS_GinaBruno wrote: »

Hey guys, just to give you an update on all this, we've reached out to internet providers where we are seeing problematic routes between users and our datacenters. Thanks again for your patience, we're working hard to get this resolved.

This is the last thing I see refrenceing it. That was 18 days ago.

I can submit a ticket. See if that resolves anything.

UniversalHealthcare

@ZOS_GinaBruno Any updates on this that subject?

randomkeyhits

Rather than use ping, use either MTR from a Linux machine or WinMTR from a Windows one.

This gives you a running view of all the steps between you and your target, a sort of combined ping + traceroute.

Can take a little bit to understand but it will give you much better hints as to whether the problem is actually at the servers or somewhere between them and you.

If that tool shows the problem is at the last few hops then you can rightly tell ZOS to 'fix their stuff' if its further out then it gets problematic as it may simply be some backbone provider who are screwing up. That gets really difficult to resolve

Elsonso

Just a word of caution, and cramming this into a nutshell.

In order for them to reach out to anyone, they have to be told who to reach out to. The problem does not appear to reside within the equipment owned by ZOS, nor the ISP that they use, which means that they have limited means to identify where the problem is. That means trace route output from people that will, hopefully, identify a common internet node that they can trace back to an owner and query them.

Without that, there is a significantly reduced chance that ZOS can do anything.

andreasranasen

UniversalHealthcare wrote: »

show previous quotes

ZOS_GinaBruno wrote: »

Hey guys, just to give you an update on all this, we've reached out to internet providers where we are seeing problematic routes between users and our datacenters. Thanks again for your patience, we're working hard to get this resolved.

This is the last thing I see refrenceing it. That was 18 days ago.

I can submit a ticket. See if that resolves anything.

That is the lamest response from a Dev i've seen. Cannot believe they are blaming internet providers for latency and lag. Maybe they should take some responsibility for once in their career?

Rikkof

One server is just not good enough for the amount of players, spells, instances and calculations
They even host same instances on this server, by that I mean solo pve, group pve, group pvp...and world, AND PLAYER CALCULATIONS
They need to open another servers, yes or yes , this aint gonna cut it for long, ppl will get frustrated badly in the end, even the most die hard fans

ArvenAldmeri

Ping issues here once again, PC EU. Month ago we report this, the message from Gina above was the last answer we have got. It was fine for couple days, then we went on vacation, returned and now the same issue again. Insane lag spikes in trial yesterday. Unable to do anything pretty much, aka being useless there. When I try to see in game consultant I get also interesting things coming out:

Pinging launcher.bethesda.net [159.100.230.100] with 32 bytes of data:
Request timed out.
Reply from 72.52.48.205: Destination net unreachable.
Request timed out.
Request timed out.

Ping statistics for 159.100.230.100:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
pinging: live.patcher.elderscrollsonline.com

And then of course this:
pathing: patcher.elderscrollsonline.com

Tracing route to a1092.d.akamai.net [92.122.218.155]
over a maximum of 30 hops:
0 192.168.1.20
1 192.168.1.1
2 80.10.236.181
3 193.253.83.182
4 193.252.98.242
5 81.253.184.182
6 193.251.133.156
7 193.251.251.24
8 92.122.218.155

Computing statistics for 2 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 192.168.1.20
0/ 1 = 0% |
1 2ms 0/ 1 = 0% 0/ 1 = 0% 192.168.1.1
0/ 1 = 0% |
2 5ms 0/ 1 = 0% 0/ 1 = 0% 80.10.236.181
0/ 1 = 0% |
3 --- 1/ 1 =100% 1/ 1 =100% 193.253.83.182
0/ 1 = 0% |
4 --- 1/ 1 =100% 1/ 1 =100% 193.252.98.242
0/ 1 = 0% |
5 --- 1/ 1 =100% 1/ 1 =100% 81.253.184.182
0/ 1 = 0% |
6 8ms 0/ 1 = 0% 0/ 1 = 0% 193.251.133.156
0/ 1 = 0% |
7 9ms 0/ 1 = 0% 0/ 1 = 0% 193.251.251.24
0/ 1 = 0% |
8 6ms 0/ 1 = 0% 0/ 1 = 0% 92.122.218.155

So there is obviously a problem. I am no pc pro or anything, but pretty sure 75% loss of data at some point is not good. I remade the tests couple times and sometimes on this part I get 100% loss.

@ZOS_GinaBruno Any help would be appriciated, support just sends me automatic answers.

Banana

SlippyCheeze

ArvenAldmeri wrote: »

Ping issues here once again, PC EU. Month ago we report this, the message from Gina above was the last answer we have got. It was fine for couple days, then we went on vacation, returned and now the same issue again. Insane lag spikes in trial yesterday. Unable to do anything pretty much, aka being useless there. When I try to see in game consultant I get also interesting things coming out:

So there is obviously a problem. I am no pc pro or anything, but pretty sure 75% loss of data at some point is not good. I remade the tests couple times and sometimes on this part I get 100% loss.

For the record, if you were genuinely experiencing over about 10 percent, you would get, like, zero communication. Not "lag", dead stop. So that is most likely some sort of other issue, causing mis-reporting of the results.

I'd comment https://pingplotter.com/fix-my-network as a guide to effectively tracking down network related issues, and interpreting the results. It is a great place to start -- because if you show ZOS support the results showing there is not network issue, they can't exactly blame your connection for the issue, right?

DanteYoda

My ping is literally all over the place.. 250- 5000