Locked maelstrom weapon still enchanted by mistake

rpfc1009

The few weapons I have from maelstrom arena are all locked.
I thought that prevented any change to be made to the weapon until you unlocked it.
Today, before the boss fight in volefell I quickly charged my maelstrom bow... or so I thought... I had by mistake chosen the enchant option deus destroying the weapon...
It was locked so there is no reason for it to be "changed"
Please help

Turelus

This is something which can happen, they are in fact adding an extra confirmation window with update 15 because this can happen.

You could try sending a ticket to support and seeing if they're able to help you restore the item, however I don't know how much ZOS generally reimburses things like this.

rpfc1009

Thanks for answer, sent a tu jet to support straight away

Vapirko

They won't change it people have already tried. Locked should mean completely locked, with the only option being to charge the weapon. Glyphs should not be applicable in a locked state.

TARAFRAKA

They will REPLACE it as long as it's the first time you've ever had it happen

TARAFRAKA

I did the exact same thing to my master restoration staff about 8 months ago and it only took a couple of days before support had me destroy it and they sent me a new one in the mail I didn't even have to gold it out

rpfc1009

You have given me hope
Thanks everyone
Hopefully they'll change locked to mean what it should be

rpfc1009

Just got an answer to my ticket saying that they have no record of any maelstrom being enchanted in the last 90 days...



and here is a screenshot of the weapon...



whats going on?

MissBizz

Send support the screenshot, but make sure it's not cropped so they can see the character name.

rpfc1009

Already did with all details...

rpfc1009

rpfc1009

HAPPY to say that after many, many emails, zos finally decided to replace my bow
Thanks everyone and to zos