Submitting/creating a ticket

Prof_Bawbag

I want to submit a ticket for an in-game issue, via my laptop, yet when i go to use web assistance, I get an option to select platform, nature of issue and a drop down box to be more specific. Yet this is where it all ends. I have no options to actually go further into the submission process. No pop up box to give my details, not "next' screen tab and so on. It looks all rather convoluted and frustrating truth be told. Would someone be so kind as to link me to the proper page as it just may be me that's being an idiot?

altemriel

I also was not able to find the submit button last time, bugged??

Prof_Bawbag

It's all set up so you can't send a ticket or at least to make it as frustrating as possible. Used different browsers just in case it was a browser issue. Just as you think you're getting somewhere, you're faced with a set of very restrictive options, none of which have much to do with the issue I have. Then nothing after that. Can't continue with the submission.

trav2609rwb17_ESO

Hello

Am guessing you pc/mac - this what they have on the support page
"To submit a support ticket you'll need to log in to the support portal and use the Web Assistant. If you are unable to log into the support portal, you can use this Account Recovery form for specialized assistance from our support team."

This is the link to the answer in the support page : https://help.elderscrollsonline.com/app/answers/detail/a_id/38955/kw/submit%20a%20ticket

Which browser are you using? Reason I ask is when I am on the forum a lot of the buttons are hidden if I use IE11 - they still there if I move my mouse over them.

Hope this helps you in the right direction.

Prof_Bawbag

I'm actually on PS4. Used Firefox, chrome and IE. No dice with the buttons. I'll try the link you provided in case it works. Thanks for the effort, though! Much appreciated.

Prof_Bawbag

Edit: Not relevant.

Prof_Bawbag

@ZOS_GinaBruno

Would you be so kind to help me? Thanks.

trav2609rwb17_ESO

Ah method I gave there was for PC/MAC - console is a as below

"How do I contact The Elder Scrolls Online Customer Support on consoles?

Updated 04/11/2017 04:51 PM Published 06/08/2015 12:41 PM

Console players can contact our Customer Support team either from the in-game Player Menu ([Menu] for Xbox One or [Options] for PlayStation 4) or by submitting a ticket through the Web Assistant."

link : https://help.elderscrollsonline.com/app/answers/detail/a_id/29517/kw/submit%20support%20ticket

Hope this helps better.

Prof_Bawbag

trav2609rwb17_ESO wrote: »

Ah method I gave there was for PC/MAC - console is a as below

"How do I contact The Elder Scrolls Online Customer Support on consoles?

Updated 04/11/2017 04:51 PM Published 06/08/2015 12:41 PM

Console players can contact our Customer Support team either from the in-game Player Menu ([Menu] for Xbox One or [Options] for PlayStation 4) or by submitting a ticket through the Web Assistant."

link : https://help.elderscrollsonline.com/app/answers/detail/a_id/29517/kw/submit%20support%20ticket

Hope this helps better.

Thanks again. I managed to get one submitted using the missing crown store item option, even though it has nothing to do with a crown store purchase. It was about the only option that came up with the button to progress it. I'll see how i get on.