There are multiple game breaking bugs and issues in general with both the game and the support and customer service, so when are you going to finally acknowledge these issues and fix them?
Honestly, its disgusting that you've gotten away with it for so long. The issues i (and others) have tried to raise to no avail have been present for far too long with no real acknowledgement and promise to fix.
When you take a step back and look at ESO its actually a pretty poor effort at trying to (and failing to) blend WoW and TES together.
The grind for gear is diabolical. I get that you need people to keep playing but the algorithms used to determine RNG are severely flawed. You either get a drop that has nothing to do with your build type or you dont get the drop at all.
Dungeon finder is still a broken mess. Even after Morrowind it is still plagued with issues.
The constant UI Errors encountered are beyond a joke and are sometimes so severe that it takes several game / console restarts to refresh the broken coding enough to be able to play again.
Your ticket support system (for the most part) is about as useful as me writing on a piece of paper and throwing it in the bin. They claim to have no real power and to log issues in the forum. You log issues in the forum and all you get is divided opinions from people who have opened their eyes and acknowledge how broken the game is or people who are in denial and trying to clasp on to the idea that ESO is actually a decent game.
There are just a few things that are wrong. You either need to pull the plug and refund everyone for everything they have invested or start and listen to people and fix this broken mess.
I hit breaking point last night. Having tried to use Activity Finder to get into a dungeon for over an hour i finally got into one. 2 bosses in i get a UI Error pop up for no reason and all my skills stopped working and enemy AI broke. This is not the first time either, this haapens often. What did i do after? I cancelled ESO plus and uninstalled the game. Drastic? Not really. I cant justify paying your or playing the game anymore. If there were an option to get a refund for the game and all ESO plus payment at the cost of wiping all my accounts as if i had never played i would take it and no look back.
Alas, i highly doubt that even this post will get anywhere like so many before mine.
I'm a Dunmer DK Damage Dealer - My that's a lot of D's