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ESO crashed when clicked Play

kivaann
kivaann
I clicked Play, then the black loading window appeared, then it crashed. I tried a few times but can't get in. Here is the crash report detail. Help please?


====================================================================
eso encountered a fatal error. (Error 11)
Description: Client Fatal Error
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.3.0.9.1465669
branch = live
client.executablebits = 64
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2017-06-28T15:03:26.322+07:00
client.timestamp = 2017-06-28T15:03:51.737+07:00 -frme 0-
computer.name = LETRANANHKIM-PC
computer.user = Le Tran Anh Kim
cpu.arch = 9
cpu.count = 8
cpu.level = 6
cpu.type = 8664
data.depotid = 4000
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online/
data.syncm = databuild
data.version = 4000.win.1468708.live.1468683
exe.buildnum = 1465669
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 11
fe.descrip = Client Fatal Error
gfx.description = 10.18.13.5330
gfx.deviceid = 278.91295784.9
gfx.driver = Intel(R) HD Graphics Family
gfx.vendorid = 32902
mem.system_physical = 6038
os.osbits = 64
os.platform = windows
os.version = 6.1.7601.Service Pack 1
ptime = 36192
reportfield.ver = 3
version.major = 3
version.patch = 0
version.subpatch = 9
  • tlainya_ESO
    tlainya_ESO
    ✭✭
    This happened to me as well. I fixed it by repairing the launcher. On the launcher screen, by the news feed is a bar titled game options, run the repair from that. It may take a few minutes. Hopefully that will solve the problem for you.
  • Kelanthras
    Kelanthras
    Soul Shriven
    This happened to me as well. I fixed it by repairing the launcher. On the launcher screen, by the news feed is a bar titled game options, run the repair from that. It may take a few minutes. Hopefully that will solve the problem for you.

    Thank you!

    This just happened to me and your suggestion worked perfectly. Cheers! :)
  • SilvyrNixe
    SilvyrNixe
    ✭✭✭
    I'm having the same issue but repairing didn't fix it. Any ideas?
    "Real courage is not to give up hope, even in the most terrible darkness, and to carry on." -The Sight by David Clement-Davies
  • ShadowsGothicAngel
    I am getting the exact same problem now, and going to see if the repairing would work. Something is really going on here.
  • MuxauJll
    MuxauJll
    Soul Shriven
    Same,repairing didnt fix it
  • tolfor
    tolfor
    Same tried repair but didn't work

  • ShadowsGothicAngel
    it's a good thing i didn't continue with it, I just gave up and two my laptop was heating up like crazy.
  • xRIVALENx
    xRIVALENx
    ✭✭✭
    Run ESO Requirement Checker in your client folder, see if you pass the Minimum Requirements.
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