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Items being deconstructed instead of improved with 100% chance of success!!!

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sevenstorkmati
sevenstorkmati
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I had a purple infused Master's Inferno Staff that took hours and many deaths to attain from veteran Dragonstar Arena. I went to a crafting station to improve it to legendary (gold) and added enough enough rosin to have a 100% chance of improving it. You can imagine my shock/dismay/disappointment/anger when instead of having a legendary Master's inferno staff I watched the border turn red and my prized staff disappear (along with all of the rosin I used on it).

This is a critical bug that needs some attention...I noticed this has happened to a few others in the past as well.

Thank you.
  • Turelus
    Turelus
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    I heard someone in my guild say they trashed a Maelstrom weapon the other night when they swore they were on upgrade, I wonder if they had the same as this then.

    It's an issue they should look into that's for sure.
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
    The Great Forums Banning #NeverForget
  • DocFrost72
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    Contact support; this bug has been around since 2015 and ZOS has, in the past, replaced lost items.
  • Dracindo
    Dracindo
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    I will now make sure that I record every time I try to upgrade to legendary.
  • sevenstorkmati
    sevenstorkmati
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    DocFrost72 wrote: »
    Contact support; this bug has been around since 2015 and ZOS has, in the past, replaced lost items.

    Thank you very much for this information, DocFrost72! I reported this item both in game and at help.elderscrollsonline.com a few days ago. Do you know how long it typically takes to get a response (not a draft response, but a real person) on issues like this? I don't know whether to expect to wait for days, weeks, months, or longer. From what I've read of others' issues, it seems to be months or longer. Hopefully I'm wrong...

    Thanks again for the advice!
  • sevenstorkmati
    sevenstorkmati
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    Dracindo wrote: »
    I will now make sure that I record every time I try to upgrade to legendary.

    Likewise. :neutral:
  • sevenstorkmati
    sevenstorkmati
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    Turelus wrote: »
    I heard someone in my guild say they trashed a Maelstrom weapon the other night when they swore they were on upgrade, I wonder if they had the same as this then.

    It's an issue they should look into that's for sure.

    Agreed, it's frustrating to work so hard to get an item only to have it be lost due to a bug even after you've done everything correctly.
  • esotoon
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    ESO math is not like your puny Earth math where 100% chance of success at upgrading, or pickpocketing guarantees success. ESO math is for those true adventurers who revel in the fact that in life, there are *NEVER* any guarantees.


    (I feel your pain - lost a few items this way since the start of the game. :( )

  • Nestor
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    sevenstorkmati wrote: »
    DocFrost72 wrote: »
    Contact support; this bug has been around since 2015 and ZOS has, in the past, replaced lost items.

    Thank you very much for this information, DocFrost72! I reported this item both in game and at help.elderscrollsonline.com a few days ago. Do you know how long it typically takes to get a response (not a draft response, but a real person) on issues like this? I don't know whether to expect to wait for days, weeks, months, or longer. From what I've read of others' issues, it seems to be months or longer. Hopefully I'm wrong...

    Thanks again for the advice!

    Keep replying to the email until a Human responds. Don't open new tickets that does not help. But polite replies to the email will get your matter handled eventually.
    Enjoy the game, life is what you really want to be worried about.

    PakKat "Everything was going well, until I died"
    Gary Gravestink "I am glad you died, I needed the help"

  • sevenstorkmati
    sevenstorkmati
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    Nestor wrote: »
    sevenstorkmati wrote: »
    DocFrost72 wrote: »
    Contact support; this bug has been around since 2015 and ZOS has, in the past, replaced lost items.

    Thank you very much for this information, DocFrost72! I reported this item both in game and at help.elderscrollsonline.com a few days ago. Do you know how long it typically takes to get a response (not a draft response, but a real person) on issues like this? I don't know whether to expect to wait for days, weeks, months, or longer. From what I've read of others' issues, it seems to be months or longer. Hopefully I'm wrong...

    Thanks again for the advice!

    Keep replying to the email until a Human responds. Don't open new tickets that does not help. But polite replies to the email will get your matter handled eventually.

    Thanks again for the helpful advice, Nestor!
  • sevenstorkmati
    sevenstorkmati
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    esotoon wrote: »
    ESO math is not like your puny Earth math where 100% chance of success at upgrading, or pickpocketing guarantees success. ESO math is for those true adventurers who revel in the fact that in life, there are *NEVER* any guarantees.


    (I feel your pain - lost a few items this way since the start of the game. :( )

    Haha, I guess that is a lesson that I had to learn the hard way.
  • sevenstorkmati
    sevenstorkmati
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    Has anyone had this happen on a non-purple item? I've improved countless items from green to blue and blue to purple with a 100% success rate and never had an accidental deconstruct occur. It was only the first time I tried to improve from a purple item to a gold item (of course) that this happened - and it happened to a master staff that can only be acquired from vet Dragonstar Arena.
  • sevenstorkmati
    sevenstorkmati
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    Just checking in as I haven't heard anything yet.
  • sevenstorkmati
    sevenstorkmati
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    How long does it typically take to get an email response from Zenomax, for those that have submitted tickets in the past?
  • JasonSilverSpring
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    sevenstorkmati wrote: »
    How long does it typically take to get an email response from Zenomax, for those that have submitted tickets in the past?

    Try to be patient. ZOS support is based in the US and tomorrow is a Federal holiday so many are off today enjoying a long weekend. It may take a little longer than usual to get an answer.

    But, if you get an automated email asking if your problem is resolved, politely respond that it is not and that will keep the ticket open.
  • sevenstorkmati
    sevenstorkmati
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    JasonSilverSpring wrote: »
    sevenstorkmati wrote: »
    How long does it typically take to get an email response from Zenomax, for those that have submitted tickets in the past?

    Try to be patient. ZOS support is based in the US and tomorrow is a Federal holiday so many are off today enjoying a long weekend. It may take a little longer than usual to get an answer.

    But, if you get an automated email asking if your problem is resolved, politely respond that it is not and that will keep the ticket open.

    Thanks for the feedback!
  • sevenstorkmati
    sevenstorkmati
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    Just checking in again on this issue - thanks!
  • sevenstorkmati
    sevenstorkmati
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    Any updates? I haven't received any email confirmations that the support ticket has been created.

    Thanks!
  • MissBizz
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    sevenstorkmati wrote: »
    Any updates? I haven't received any email confirmations that the support ticket has been created.

    Thanks!

    @sevenstorkmati Click on 'Support' on the top of the website, and log in. Once logged in it should should you any tickets you have created (on the right hand side) and you should be able to click on them to see the status.
    Lone Wolf HelpFor the solo players who know, sometimes you just need a hand.PC | NA | AD-DC-EP | Discord
    -Youtube Guides & Let's Plays // Video Beginner's Guide Directory // Twitch.tv/MrsBizz
  • sevenstorkmati
    sevenstorkmati
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    MissBizz wrote: »
    sevenstorkmati wrote: »
    Any updates? I haven't received any email confirmations that the support ticket has been created.

    Thanks!

    @sevenstorkmati Click on 'Support' on the top of the website, and log in. Once logged in it should should you any tickets you have created (on the right hand side) and you should be able to click on them to see the status.

    Thanks for the advice, MissBizz!

    Here's a screenshot of what I see when I log into the support portal and view my ticket history. I don't see that it has been received and/or is actively being addressed - I can only see that I've submitted it. I just want to make sure it's not collecting dust at the moment since I submitted it nearly a month ago and haven't received any feedback from Zenimax (that I can see, anyway):

    Here's a screenshot:

    dnahj8p09g1h.png

    Thanks again for the advice!
    Edited by sevenstorkmati on July 19, 2017 4:01PM
  • sevenstorkmati
    sevenstorkmati
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    Weekly check in - nearing the one month mark on this issue and haven't received any feedback from Zenimax on the support ticket I submitted for it...just wanting to make sure this request doesn't get left behind/ignored as I'm sure the bug is affecting other players as well.

    Thank you.
  • sevenstorkmati
    sevenstorkmati
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    *** UPDATE ***

    I called the Zenimax support line and they got back to me extremely quickly on this issue. I spoke with a customer service representative and she was able to help me out with the request immediately.

    Thank you, Zenimax, for the support!
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