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Open ticket request with glitch. Please help

Soul Shriven
I've been corresponding with ESO through email about items missing from my inventory.
I have a ticket number.
I've been answering their questions.
For the past 24+ hours, when I try to provide the information they are requesting, which I have, I'm getting an email from them saying I'm not responding from the email I originally used..... but.... I am. I've only used my current email. How can I rectify this?
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