Unable to log into account

SublimedNine

I am unable to log into my account as I am receiving the 'new device' message but the access code is not coming through to my e-mail address, I also can't contact support for the same reason, access code not being received.
I can log into the game & the forum, obviously, with no problems & I am still getting advertising e-mails from ESO so I'm sure the problem is not at my end.
I am also using the same device & e-mail as I always have.
Could a moderator or anyone please contact support on my behalf.

[Edited title for accuracy on issue]

Dracindo

Just to get the "did you try turning it off and on again" question out of the way:

Have you checked your spam mail?

Also, you are checking with the correct email address right?

SublimedNine

Yes done all that, as I mentioned I am receiving e-mails from ESO just not getting access codes through.
I've also just tried to buy Morrowind & can't as I need to access my account to buy it, so if you guys at ESO want my £30 please get this sorted.

Elsonso

Here is what to do:

https://help.elderscrollsonline.com/app/answers/detail/a_id/8724

SublimedNine

Thanks for the advice, I have tried everything in that article but still no joy.
I have managed to contact support using the account recovery section & am now waiting a reply.
Cheers