Physical CE Broken Statue in Box

Enemy-of-Coldharbour

ZOS does not care and will do nothing. You are barking up the wrong tree. However, I do believe that ESO is also a Bethseda and 2K game and they do care. Remember back in 2007 when the Bioshock Limited Edition came out? Almost all the Big Daddy figurines that shipped were broken and they replaced them all free of charge including shipping. The replacement ones were made of cast metal instead of plastic. I still have mine on display. Perhaps sending an email to them might help (and make them aware) with the problem. Amazon still has not shipped my collectors edition of Morrowind and I am worried mine will be broken as well. I will raise hell if it is!

ZOS_GinaBruno

XottaMattoX wrote: »

Blacknight841 wrote: »

Unfortunately, most retailers were already sold out of the collectors editions before the release. For example Amazon was already sold out when i called to try and have it replace. The told me that they do not carry the item anymore and so they would happily refund me but that doesn't solve the problem of me, ordering the item 3 months in advance and not having the item i desired.

I got an email back from amazon and they basically said the same thing. The best I'm able to get out of it is a 30% refund. I'll probably go ahead and take that and then super glue the thing back together...

Looks like if your statue is broken you can't get a replacement. At least if you got it through amazon.

Please submit a ticket with Support and they'll get you straightened out.

Edit: To be clear, our Support team, not Amazon.

DaveMoeDee

Refunds sound great. It could mean you get to keep Morrowind for free.

Enemy-of-Coldharbour

ZOS_GinaBruno wrote: »

XottaMattoX wrote: »

Blacknight841 wrote: »

Unfortunately, most retailers were already sold out of the collectors editions before the release. For example Amazon was already sold out when i called to try and have it replace. The told me that they do not carry the item anymore and so they would happily refund me but that doesn't solve the problem of me, ordering the item 3 months in advance and not having the item i desired.

I got an email back from amazon and they basically said the same thing. The best I'm able to get out of it is a 30% refund. I'll probably go ahead and take that and then super glue the thing back together...

Looks like if your statue is broken you can't get a replacement. At least if you got it through amazon.

Please submit a ticket with Support and they'll get you straightened out.

Edit: To be clear, our Support team, not Amazon.

That was unexpected, and welcome. I'll be bookmarking this!

NewBlacksmurf

...wonders if ppl are new to ordering stuff online....

Scrolls comments, yeah things break. Why do you think tags my MODs or devs has anything to do with manufactured and sold items. These folks have no impact whatsoever.

That's why you contact support from whomever your purchased it from.

DrSweetazz

Did you try disabling all add ons, closing, and reopening the box?

Alarra

Fortunately my Dwemer Centurion's in one piece, but the paint's peeling in the back. It's disappointing, but it's not a part you look at when it's sitting on the shelf, and if I'm careful hopefully it will not get worse, and it's not bad enough to get it replaced.

NewBlacksmurf wrote: »

...wonders if ppl are new to ordering stuff online....

Scrolls comments, yeah things break. Why do you think tags my MODs or devs has anything to do with manufactured and sold items. These folks have no impact whatsoever.

That's why you contact support from whomever your purchased it from.

I had a misprinted book in the original ESO collector's edition that repeated a chunk of pages and omitted the section I'd most wanted to see. The retailer couldn't do anything since it had sold out months before release (which is the case with these guys too), but ZOS' customer support - once they finally escalated my ticket - very kindly replaced my book with a correctly-printed copy, with free overnight shipping, no less.

Huyen

ZOS_RyanM wrote: »

If you guys have issues with your Dwarven Colossus Statue you should contact the retailer you purchased your CE Game from. If you purchesed it from the bethesda online store you can contact support here.

[Edited to provide link to our online store]

Eh...whats up with the spelling?

Ruthven

Yikes! Sorry to hear this..

So will the stores replace them or just give you your money back?

UrODelA

...most of all, it's a QA issue! By now everything hints to the rushed production cycle and lack of inspection. It isn't even about the plastic / resin; Japanese 'produced' figurines are 'made' in China too and thoroughly checked to high standards. But even if your Colossus isn't in parts - it's annoying to feel sticky paint, see rubbed off paint on shoulders & elbows - or to get a slight scare - when the whole things wiggles around without hope for a strong position ( and yes, the feet will rub off some paint on your desk or chosen spot).
well, no big deal...i'll look at my great new map of Vvardenfell, the greatest map...oh wait!

...^^

pod88kk

This will be a buff if you didn't buy it

Arthmoor

ZOS_GinaBruno wrote: »

XottaMattoX wrote: »

Blacknight841 wrote: »

Unfortunately, most retailers were already sold out of the collectors editions before the release. For example Amazon was already sold out when i called to try and have it replace. The told me that they do not carry the item anymore and so they would happily refund me but that doesn't solve the problem of me, ordering the item 3 months in advance and not having the item i desired.

I got an email back from amazon and they basically said the same thing. The best I'm able to get out of it is a 30% refund. I'll probably go ahead and take that and then super glue the thing back together...

Looks like if your statue is broken you can't get a replacement. At least if you got it through amazon.

Please submit a ticket with Support and they'll get you straightened out.

Edit: To be clear, our Support team, not Amazon.

Should I do the same or is it normal for the thing to be dark metallic colored, sticky, and stinking of petroleum residue?

Cêltic421

DrSweetazz wrote: »

Did you try disabling all add ons, closing, and reopening the box?

Hahaha good one.

If all the people are having issues with the statues than I doubt it's the shipper fault. More so it's ZoS fault for being cheap.

Egonieser

Guys, don't you see? It's the trial of Sotha Sil... How can you be so blind, you are the chosen ones!

Saoirse_Siobhan

Wow, just wow. Just got mine and I was hoping I would get lucky and receive mine in one piece, but nope! Broken leg and broken headpiece. The outer package had no damage so it probably wasn't damaged during shipping. It was packaged like that. The paintwork is just horrible on this thing too, paint chipped and big black blobs on it like it was dipped in tar. Also the size of the map?? I know people said it was small but this is just ridiculous. Beyond disappointed. Will be contacting support.

Enemy-of-Coldharbour

I got lucky. Mine came in one piece and was painted well. Also, my map was was printed on high quality glossy paper about 24" x 17" and folded as I would expect a map to be. My guess is they had more than one company produce these items in order to meet deadlines. Obviously, once source had higher standards than the other.

Bouldercleave

ThePaleItalian wrote: »

Leave to ZoS to send out something broken...

Nice looking Statue though. I am sure they will offer refunds.

Really????

That's like blaming Ronald McDonald if you get a bad cheeseburger.

They didn't hand deliver the damn thing to your door.

wenchmore420b14_ESO

Finally got mine.. Statue was in one piece, thank Akatosh!
BUT, as someone with 5 maps on my walls, including the original Morrowind TES3 map and the Daggerfall map, plus 3 more from the TES Anthology, I have to say I am hugely disappointed in the map .Very cheap and very small.And not anything like the pic from Bethesda in the advertising.
The book is awesome though!

rotaugen454

Mine arrived in good condition and now sits on the right side of the monitor, opposite Molag Bal on the left.

Aralan_B

When I opened the Collector's Edition box, I noticed a very strong smell of glue. When I took out the statue (after carefully untwisting and removing all the twisties) and then carefully set it on a flat surface, the right leg fell off.
I don't mind regluing the leg if it's not supposed to be movable (I prefer that than the hassle of sending it back), but I would like to know what glue I should use. Some types of glue like Super Glue should not be used with certain plastics. I could not find out what type of plastic the statue is made out of.

Yarlenzey

Balamoor wrote: »

Meh I assemble Resin models from forge world...if mine shows up broke unless it's shattered. I can make it look factory new in an hour.

It actually easier than the hassle of returns

You just settle for broken rubbish, then.

Yarlenzey

Uncle_Sweetshare wrote: »

Balamoor wrote: »

ThePaleItalian wrote: »

Leave to ZoS to send out something broken...

Nice looking Statue though. I am sure they will offer refunds.

You do get that they don't make the statues at ZoS right?

Three companies in China produce these type of Collectors models and two others in the U.S. usually does the packaging.

It still falls on ZOS to ensure that the products they are selling meet QA standards.

They do.

You do get that Quality=Cost right?

MakoFore

this is what happens when you outsource to s dwarven factory to make your goods.