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How can we get ZOS to hire a serious support team?
Haxer
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The support system for ESO is somewhere between a mirage and a skeleton crew. There is no phone line. There is no chat system. Everything is funneled to tickets, which are then ignored for days or weeks without any response. And since there is no other way to contact them, you can't even complain about it. You can only make another ticket stating your problem again.
What can we do to encourage ZOS to support their game? Vote with our wallet and just stop buying things till they can support it? Or maybe the opposite lol, buy and hope those funds eventually go to a support system that matches their game? Make ESO+ get support or a Support: Collector's Edition DLC?
I'm at a loss. Barely populated free-to-play MMOrpg's have support you can call, chat, and get help right away. For all we pay, we have nothing here.
What can we do to encourage ZOS to support their game? Vote with our wallet and just stop buying things till they can support it? Or maybe the opposite lol, buy and hope those funds eventually go to a support system that matches their game? Make ESO+ get support or a Support: Collector's Edition DLC?
I'm at a loss. Barely populated free-to-play MMOrpg's have support you can call, chat, and get help right away. For all we pay, we have nothing here.
www.dragontears.boards.net
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Elsonso✭✭✭✭✭
✭✭✭✭✭My theory is that they are putting their money into developing the game rather than paying someone to answer tickets.
The CS staff does do work, and they do respond to and resolve issues. Right now, they are probably buried under a pile of tickets. They can only handle so many per day.
I agree that the ESO Customer Support is riddled with strangeness. Some of the things that happen are rather bizarre. Increasing support staff expenses would certainly improve response time. I am not sure it would necessarily solve the quirky stuff that they do. (edit: like ticket status, endless automated responses, odd knowledge base auto answers, etc)
Edited by Elsonso on June 5, 2017 1:33PM0 -
Uncle_Sweetshare✭✭✭✭lordrichter wrote: »My theory is that they are putting their money into developing the game rather than paying someone to answer tickets.
Except they consistently release broken content. They still can't figure out how to fix their own damn game. Random dungeons still aren't giving out rewards properly, Battlegrounds queue which was supposed to be fixed in today's patch is still broken, it's an absolute joke.PC | NA | EP Uninstalled and refunded. I'm just here to laugh at ZOS.
Candy, candy, he makes so much.
Click Here! >>> Do you have a moment to talk about our lord and savior, Battlegrounds? <<< Click Here!0 -
kunquatb16_ESO✭✭✭✭If you want support, turn to other players, at least they admit when they don't have a clue so you can move on.
And usually, A player will know.0
