Acount Page is Not Working.

Cyndairin

I went to the Account page,
https://account.elderscrollsonline.com/
put in my user ID and Password and clicked the Sign In and the page refreshed , with no errors.

I have used IE and Firefox and had the same issue, I reset my Modem, I turned off anti virus and firewalls and even used another computer, with the same result, the Account Sign In Page just refreshes.

I can't access my account page, I can't buy crown's , I can't buy Morrowind , I can't extend my subscription.
The only thing I have done recently was to download and play on the PTS Morrowind , when I received an invite to play the closed beta test . Since that was closed and a couple patches I haven't been able to access the Account Page, from Canada.

Also from the ESO Launcher client, account tab, with Firefox as the default browser takes me to this page
https://account.elderscrollsonline.com/ag?redirect_to=https://account.elderscrollsonline.com/login
I can't get pass the PLEASE ENTER YOUR DATE OF BIRTH page . I enter a birth-date, click the submit and the page refreshes back to the
https://account.elderscrollsonline.com/ag?redirect_to=https://account.elderscrollsonline.com/login
web page.

I have 2 accounts and have sent in tickets without any response.

What's going on ? please fix this issue, thanks .

Cyndairin

I pinged the account page, and got this report back

Whois IP 198.20.198.131 = NetName: ZENIMAXMEDIA

PING 198.20.198.131 (198.20.198.131) 56(84) bytes of data.

--- 198.20.198.131 ping statistics ---
5 packets transmitted, 0 received, 100% packet loss, time 3999ms

There is a block somewhere , because I can access the game, forum, and support , just not the account page because of this block.

My download speed is 25 MB download 15 MB upload speed 42 MS ping on a speed test

Cyndairin

The packet losses from these IP Addresses :

Pinging launcher.bethesda.net [198.20.198.100] with 32 bytes of data:
Ping statistics for 198.20.198.100:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

Tracing route to a1092.d.akamai.net
1 --- 1/ 1 =100% 1/ 1 =100% 10.96.192.1
Source: whois.arin.net
IP Address: 10.96.192.1
Name: PRIVATE-ADDRESS-ABLK-RFC1918-IANA-RESERVED
Handle: NET-10-0-0-0-1
Registration Date:
Range: 10.0.0.0-10.255.255.255
Org: Internet Assigned Numbers Authority
Org Handle: IANA
Address: 12025 Waterfront Drive
Suite 300
City: Los Angeles
State/Province: CA
Postal Code: 90292
Country: UNITED STATES
Name Servers:

Tracing route to a1092.d.akamai.net
7 --- 1/ 1 =100% 0/ 1 = 0% 192.205.32.193
Source: whois.arin.net
IP Address: 192.205.32.193
Name: NETBLK-ATT
Handle: NET-192-205-0-0-1
Registration Date: 8/3/92
Range: 192.205.0.0-192.205.255.255
Org: AT&T Services, Inc.
Org Handle: ATTSE-Z
Address: Enterprise IP Group
c/o Ed Williams
240 N Meridian Street
Room 280
City: Indianapolis
State/Province: IN
Postal Code: 46204
Country: UNITED STATES
Name Servers:

Tracing route to a1092.d.akamai.net
8 --- 1/ 1 =100% 0/ 1 = 0% 12.122.132.198
Source: whois.arin.net
IP Address: 12.122.132.198
Name: ATTSVI-12-122-0-0
Handle: NET-12-122-0-0-1
Registration Date: 11/26/03
Range: 12.122.0.0-12.123.255.255
Customer: AT&T Worldnet Services
Customer Handle: C00716239
Address: 200 South Laurel Ave.
City: Middletown
State/Province: NJ
Postal Code: 07748
Country: UNITED STATES
Name Servers:

As the packets are being sent and received to ZENIMAXMEDIA there seems to be some conflict of some of the ISP that these packets have to go through to make the connection to the ZENIMAXMEDIA account page and ZENIMAXMEDIA Client Launcher

From the Game Client Launcher / Tab Account , sends me to
https://account.elderscrollsonline.com/ag?redirect_to=https://account.elderscrollsonline.com/login
which you have to enter your Birth date to enter the account page , but the page refreshes , instead of going to the account page.

Using different browsers to get to the Enter Your Birth Date Page to enter ESO/morrowind
http://www.elderscrollsonline.com/en-us/morrowind
I'm getting different outcomes but entering the account page from either browser has the same outcome of the account page refreshing.

From IE Google search ESO
http://www.elderscrollsonline.com/en-us/agegate
The enter your Birth Date page it opens up to ESO
http://www.elderscrollsonline.com/en-us/home
and from that page / tab account
https://account.elderscrollsonline.com/?_ga=2.12253622.367978875.1496826195-586073551.1496826195
entering USERID XXX and PASSWORD XXX the page refreshes

From FIrefox, Google search ESO
http://www.elderscrollsonline.com/en-us/agegate
enter Birth date opens up to
http://www.elderscrollsonline.com/en-us/morrowind
and from that page / tab account
https://account.elderscrollsonline.com/?_ga=2.231464159.1196026053.1496826709-898678037.1496826709
entering USERID XXX and PASSWORD XXX the page refreshes

I can play the game , I can enter the forum , I can enter support with no issues
However without being able to get to the account page I can't buy crown's , I can't buy Morrowind , I can't extend my subscription.
And I can't get that cool looking,
Dwarven Spider Mount 5 days left 3,000 crowns
Of all the Dwemer animunculi, the Dwarven Spider is perhaps the most familiar and iconic.
http://www.elderscrollsonline.com/en-us/crownstore#dwarven-spider-mount

That being said I can play the game for free so I'm not totally locked out of the game just the DLC and other crown shinnies.

Rhoric

Try a hard refresh of the page using F5 and that should release any bad cache for the page, try a couple times. Also you can try deleting your cookies. Have you tried using chrome. I use chrome myself and never had an issue.

Cyndairin

Thanks a TON !!! Rhoric the F5 didn't help, but Chrome fixed the issue I was having.

Rhoric

Your welcome. Glad it worked out for you