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https://forums.elderscrollsonline.com/en/discussion/508927/

Acount Page is Not Working.

Cyndairin
Cyndairin
✭✭
I went to the Account page,
https://account.elderscrollsonline.com/
put in my user ID and Password and clicked the Sign In and the page refreshed , with no errors.

I have used IE and Firefox and had the same issue, I reset my Modem, I turned off anti virus and firewalls and even used another computer, with the same result, the Account Sign In Page just refreshes.

I can't access my account page, I can't buy crown's , I can't buy Morrowind , I can't extend my subscription.
The only thing I have done recently was to download and play on the PTS Morrowind , when I received an invite to play the closed beta test . Since that was closed and a couple patches I haven't been able to access the Account Page, from Canada.

Also from the ESO Launcher client, account tab, with Firefox as the default browser takes me to this page
https://account.elderscrollsonline.com/ag?redirect_to=https://account.elderscrollsonline.com/login
I can't get pass the PLEASE ENTER YOUR DATE OF BIRTH page . I enter a birth-date, click the submit and the page refreshes back to the
https://account.elderscrollsonline.com/ag?redirect_to=https://account.elderscrollsonline.com/login
web page.

I have 2 accounts and have sent in tickets without any response.

What's going on ? please fix this issue, thanks .

  • Cyndairin
    Cyndairin
    ✭✭
    I pinged the account page, and got this report back

    Whois IP 198.20.198.131 = NetName: ZENIMAXMEDIA

    PING 198.20.198.131 (198.20.198.131) 56(84) bytes of data.

    --- 198.20.198.131 ping statistics ---
    5 packets transmitted, 0 received, 100% packet loss, time 3999ms

    There is a block somewhere , because I can access the game, forum, and support , just not the account page because of this block.

    My download speed is 25 MB download 15 MB upload speed 42 MS ping on a speed test
    Edited by Cyndairin on May 31, 2017 6:47AM
  • Cyndairin
    Cyndairin
    ✭✭
    The packet losses from these IP Addresses :

    Pinging launcher.bethesda.net [198.20.198.100] with 32 bytes of data:
    Ping statistics for 198.20.198.100:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

    Tracing route to a1092.d.akamai.net
    1 --- 1/ 1 =100% 1/ 1 =100% 10.96.192.1
    Source: whois.arin.net
    IP Address: 10.96.192.1
    Name: PRIVATE-ADDRESS-ABLK-RFC1918-IANA-RESERVED
    Handle: NET-10-0-0-0-1
    Registration Date:
    Range: 10.0.0.0-10.255.255.255
    Org: Internet Assigned Numbers Authority
    Org Handle: IANA
    Address: 12025 Waterfront Drive
    Suite 300
    City: Los Angeles
    State/Province: CA
    Postal Code: 90292
    Country: UNITED STATES
    Name Servers:

    Tracing route to a1092.d.akamai.net
    7 --- 1/ 1 =100% 0/ 1 = 0% 192.205.32.193
    Source: whois.arin.net
    IP Address: 192.205.32.193
    Name: NETBLK-ATT
    Handle: NET-192-205-0-0-1
    Registration Date: 8/3/92
    Range: 192.205.0.0-192.205.255.255
    Org: AT&T Services, Inc.
    Org Handle: ATTSE-Z
    Address: Enterprise IP Group
    c/o Ed Williams
    240 N Meridian Street
    Room 280
    City: Indianapolis
    State/Province: IN
    Postal Code: 46204
    Country: UNITED STATES
    Name Servers:

    Tracing route to a1092.d.akamai.net
    8 --- 1/ 1 =100% 0/ 1 = 0% 12.122.132.198
    Source: whois.arin.net
    IP Address: 12.122.132.198
    Name: ATTSVI-12-122-0-0
    Handle: NET-12-122-0-0-1
    Registration Date: 11/26/03
    Range: 12.122.0.0-12.123.255.255
    Customer: AT&T Worldnet Services
    Customer Handle: C00716239
    Address: 200 South Laurel Ave.
    City: Middletown
    State/Province: NJ
    Postal Code: 07748
    Country: UNITED STATES
    Name Servers:

    As the packets are being sent and received to ZENIMAXMEDIA there seems to be some conflict of some of the ISP that these packets have to go through to make the connection to the ZENIMAXMEDIA account page and ZENIMAXMEDIA Client Launcher

    From the Game Client Launcher / Tab Account , sends me to
    https://account.elderscrollsonline.com/ag?redirect_to=https://account.elderscrollsonline.com/login
    which you have to enter your Birth date to enter the account page , but the page refreshes , instead of going to the account page.

    Using different browsers to get to the Enter Your Birth Date Page to enter ESO/morrowind
    http://www.elderscrollsonline.com/en-us/morrowind
    I'm getting different outcomes but entering the account page from either browser has the same outcome of the account page refreshing.

    From IE Google search ESO
    http://www.elderscrollsonline.com/en-us/agegate
    The enter your Birth Date page it opens up to ESO
    http://www.elderscrollsonline.com/en-us/home
    and from that page / tab account
    https://account.elderscrollsonline.com/?_ga=2.12253622.367978875.1496826195-586073551.1496826195
    entering USERID XXX and PASSWORD XXX the page refreshes

    From FIrefox, Google search ESO
    http://www.elderscrollsonline.com/en-us/agegate
    enter Birth date opens up to
    http://www.elderscrollsonline.com/en-us/morrowind
    and from that page / tab account
    https://account.elderscrollsonline.com/?_ga=2.231464159.1196026053.1496826709-898678037.1496826709
    entering USERID XXX and PASSWORD XXX the page refreshes

    I can play the game , I can enter the forum , I can enter support with no issues
    However without being able to get to the account page I can't buy crown's , I can't buy Morrowind , I can't extend my subscription.
    And I can't get that cool looking,
    Dwarven Spider Mount 5 days left 3,000 crowns
    Of all the Dwemer animunculi, the Dwarven Spider is perhaps the most familiar and iconic.
    http://www.elderscrollsonline.com/en-us/crownstore#dwarven-spider-mount

    That being said I can play the game for free so I'm not totally locked out of the game just the DLC and other crown shinnies.


  • Rhoric
    Rhoric
    ✭✭✭✭✭
    Try a hard refresh of the page using F5 and that should release any bad cache for the page, try a couple times. Also you can try deleting your cookies. Have you tried using chrome. I use chrome myself and never had an issue.
    Lord Rhoric
    Grand Marshall of Tyrs Paladium
    No Drama. Cameraderie. TEAM Focus. That's the TYRS way.
    Tyrs Paladium Guild Site
  • Cyndairin
    Cyndairin
    ✭✭
    Thanks a TON !!! Rhoric the F5 didn't help, but Chrome fixed the issue I was having. <3:D
  • Rhoric
    Rhoric
    ✭✭✭✭✭
    Your welcome. Glad it worked out for you
    Lord Rhoric
    Grand Marshall of Tyrs Paladium
    No Drama. Cameraderie. TEAM Focus. That's the TYRS way.
    Tyrs Paladium Guild Site
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