Race Change - Made a mistake

hesobad

So I recently paid to race change my Argonian Magic Templar to a Redguard because I wanted to test my DPS on a fully leveled Stamina Setup. I did not go into this planning on reverting back to Argonian, however, with the changes coming to Redguard in Morrowind I do not see it being viable and wish I had not spent all my crowns to race change. I wanted to open a ticket on the support page about this, however I could not find any options too. All I want is ZOS to revert my Redguard Templar "Laughs When Sweeping" back to an Argonian as I had it. I don't really care about the crowns, I just want my Argonian back please!

Brrrofski

Yeh, good luck with that.

hesobad

Brrrofski wrote: »

Yeh, good luck with that.

Well I've played many subscription based MMOs, and WoW for example has a customer support phone number. I've done this with WoW before and blizzard had no issues what so ever helping out their client. I felt appreciated and was thankful WoW had such good customer service

idk

hesobad wrote: »

So I recently paid to race change my Argonian Magic Templar to a Redguard because I wanted to test my DPS on a fully leveled Stamina Setup. I did not go into this planning on reverting back to Argonian, however, with the changes coming to Redguard in Morrowind I do not see it being viable and wish I had not spent all my crowns to race change. I wanted to open a ticket on the support page about this, however I could not find any options too. All I want is ZOS to revert my Redguard Templar "Laughs When Sweeping" back to an Argonian as I had it. I don't really care about the crowns, I just want my Argonian back please!

That would not be a service I would expect Zos to perform. I took SS of my characters settings when I did a race change, but that is probably a little late for you, but not for next time.

Khenarthi

Since it's your own decision you want to revert, I do not see why ZOS would do this unless they feel super generous. I guess you can open a general customer care ticket for crown store things and explain the request, to see what they say. If they say No, it's not "bad customer service" though: the customer is not always in the right.

Graydon

How much is the race change? Just buy another. I can't imagine it's over $20-$25 is it?

DMuehlhausen

Graydon wrote: »

How much is the race change? Just buy another. I can't imagine it's over $20-$25 is it?

I believe it's 3000 crowns? So year around 20$.

It's nothing would or should do. You wanted to make the change, you paid for it, you know don't like the results. It's not their fault.

What you should have done was create a new toon (if you have a slot) made it reguard. Done Dolmen groups to get to 50 in a very short time. Put in your CP, and given your gear from your Argonian over to this toon and tested. If you didn't like delete the character.

Bonzodog01

Is the min/max perspective that important?

The differences of using a non-optimal class are only 1-2%.

In fact, just because I have always wanted, and well, screw meta, I am building a Magicka Templar Orc. She is so far surprisingly good. Her Health bonuses make her stronger than your average Magicka Templar.

All in all, racial passives make very little overall difference to a character.

Serensiel

Have you thoroughly tested how redguard works on the pts?

Wolfenbelle

Unless I'm missing something, I don't see why Redguard would not be viable when Morrowind goes live. I've tested a Redguard stamina Templar on PTS and had no issues due to race.

Kay1

Bonzodog01 wrote: »

Is the min/max perspective that important?

The differences of using a non-optimal class are only 1-2%.

In fact, just because I have always wanted, and well, screw meta, I am building a Magicka Templar Orc. She is so far surprisingly good. Her Health bonuses make her stronger than your average Magicka Templar.

All in all, racial passives make very little overall difference to a character.

Hahahaha 1-2%? Ahahahhahahahahahaha very little difference to a character?

You realize some builds require a specific race to be viable?

You realize some playstyle or some classes cannot sustain if they don't have the best races?

I wish it was how you said and that it was just a small difference but it is not, we are talking about something key to use few sets.

Hopefully they will remove racial passives and let us choose a god or something at the beginning because it's getting annoying that this game is sold as "play what you want as you want" but you can't.

Violynne

Kay1 wrote: »

You realize some builds require a specific race to be viable?

Viable in what?

jcaceresw

The OP is not asking for a refund. He only wants ZOS to restore his argonian look. Hope they do if they feel generous not *cough* greedy *cough*.

subtlezeroub17_ESO

Kay1 wrote: »

Bonzodog01 wrote: »

Is the min/max perspective that important?

The differences of using a non-optimal class are only 1-2%.

In fact, just because I have always wanted, and well, screw meta, I am building a Magicka Templar Orc. She is so far surprisingly good. Her Health bonuses make her stronger than your average Magicka Templar.

All in all, racial passives make very little overall difference to a character.

Hahahaha 1-2%? Ahahahhahahahahahaha very little difference to a character?

You realize some builds require a specific race to be viable?

You realize some playstyle or some classes cannot sustain if they don't have the best races?

I wish it was how you said and that it was just a small difference but it is not, we are talking about something key to use few sets.

Hopefully they will remove racial passives and let us choose a god or something at the beginning because it's getting annoying that this game is sold as "play what you want as you want" but you can't.

Agreed. The down play of race's on this forum is getting annoying. Some races legit have a nine to ten percent advantage to their resources. That's...HUGE on an mmo and tbh really shouldn't exist in the first place.

Plus, seems like the forums can't make up their minds. One thread you'll have people laughing at you for being a Nord magicka DK or constantly mentioning optimal races then the next thread there's the same people saying that "race doesn't matter" . So, which is it?

Now do I think racials should be removed? No. But they need to be brought in line. There's a reason why most MMOs do not give such impactful bonuses to races, they limit racial diversity and force people to choose, "optimal races" in order to be competitive. An otherwise aesthetic choice is being made a meta choice and as a MMO player who's probably played hundreds of them for years, I don't think that's right.

Personofsecrets

hesobad wrote: »

Brrrofski wrote: »

Yeh, good luck with that.

Well I've played many subscription based MMOs, and WoW for example has a customer support phone number. I've done this with WoW before and blizzard had no issues what so ever helping out their client. I felt appreciated and was thankful WoW had such good customer service

@ZOS_RichLambert @ZOS_MattFiror

Why is ESO customer support so lacking compared to other top tier games?

Not only do most people see the customer support team as unreliable and mostly automated, but it also seems to be that good policy isn't in place for customer support to go by. Customer support is not in good control of tickets and isn't being handled well.

Why not have policy that puts the customer first? Why not take a lesson from Miracle on 34th Street's Kris Kringle?

Create an environment were players generate good will for ESO and Zenimax. You should want to adopt the good aspects of other games - those are the things that people remember and crave. As things stand today, many people hate large aspects of the game, they hate the constantly changing vision of the game, and they hate the developers.

That isn't a good way to run a business. Again, it is time to generate some good sentiments for ESO. One way to do so is to update customer support policy and efficacy with respect to putting the customer first and solving the problem by an means necessary.

#DanielBeahn

Violynne

subtlezeroub17_ESO wrote: »

Some races legit have a nine to ten percent advantage to their resources. That's...HUGE on an mmo and tbh really shouldn't exist in the first place.

10% is not "huge" in any capacity, let alone MMO calculations.

Queo

Kay1 wrote: »

Bonzodog01 wrote: »

Is the min/max perspective that important?

The differences of using a non-optimal class are only 1-2%.

In fact, just because I have always wanted, and well, screw meta, I am building a Magicka Templar Orc. She is so far surprisingly good. Her Health bonuses make her stronger than your average Magicka Templar.

All in all, racial passives make very little overall difference to a character.

Hahahaha 1-2%? Ahahahhahahahahahaha very little difference to a character?

You realize some builds require a specific race to be viable?

You realize some playstyle or some classes cannot sustain if they don't have the best races?

I wish it was how you said and that it was just a small difference but it is not, we are talking about something key to use few sets.

Hopefully they will remove racial passives and let us choose a god or something at the beginning because it's getting annoying that this game is sold as "play what you want as you want" but you can't.

LOL, man ill never understand this mentality.

To the OP, good luck you should have never left the master race in the first place... although you have an interesting story for RPing... an Argonian soul trapped in a Redgaurd. or maybe an Redgaurd raised by Argonians and you just now realized who you are...

Worse comes to worse roll an Argonian alt and you can level it to 50 easily enough... skyshards is a pain in the @## but hey you can compare side by side this way might like both.

andreasranasen

Hey OP, please ignore the rude ppl in the comments. ZOS support is great. If you contact them right away after things like this happen they can easily solve it for you. They will also look at your account to make sure this is a one time thing.

Violynne

Look at the bright side. You can identify as an Argonian, while looking like a Redguard, and can use any necromancy bathroom anywhere in Tamriel.

Embrace your surgical disaster.

Oh, too crass of a joke?

Well, start saving Crowns to revert. Thing is: you have to confirm to make the change. After that confirmation, ZoS is pretty much hands-off since you took the plunge.

Believe me, I'd love to get my first ever character back, but the button sequence confirmation pretty much says "RIP forever, Khajiit".

drakhan2002_ESO

Queo wrote: »

To the OP, good luck you should have never left the master race in the first place...

According to lore, the Argonian's were the slave race and the High Elves the master race...

Magdalina

Violynne wrote: »

subtlezeroub17_ESO wrote: »

Some races legit have a nine to ten percent advantage to their resources. That's...HUGE on an mmo and tbh really shouldn't exist in the first place.

10% is not "huge" in any capacity, let alone MMO calculations.

Now I have 0 previous MMO experience but...10% isn't huge? That depends where. If you look at ESO stats...a good endgame magicka dps has about ~40k magicka with food(and without racial passive). A 10% on top of that is ~4k. 4k magicka for choosing the "right" race. You think it's small? Let's look at the set bonuses then. Necropotence, the unargueably strongest set for magsorc right now, gives 4k magicka as its 5th piece bonus. 5th. Not first nor second. And Necropotence is so strong because it's a "conditional" set as you only profit from it while you have a pet up, static "increase stat/spelldamage" sets are much weaker, for example Julianos grants static...I think it's about 300?...spelldamage, which roughly translates to about 3k magicka unless I'm mixing the numbers up(please correct me if so). Racial passive is permanent, unconditional bonus. It's like by choosing the right race you're permanently having a 5 piece bonus equal to/exceeding what some of the most powerful sets in the game would give you. It's by no means small.

And it's not even the only bonus they get. If you take altmer they get 9% magicka recovery and 4% more elemental damage on top of that, which is a large part of the damage done for any magicka dps.

It is possible to do all the content on a suboptimal race, but the difference is there and it's not just 1-2%.

HatchetHaro

Bonzodog01 wrote: »

Is the min/max perspective that important?

The differences of using a non-optimal class are only 1-2%.

In fact, just because I have always wanted, and well, screw meta, I am building a Magicka Templar Orc. She is so far surprisingly good. Her Health bonuses make her stronger than your average Magicka Templar.

All in all, racial passives make very little overall difference to a character.

Untrue. The dps difference between optimal and non-optimal races is quite a lot, approximately 10%. It matters particularly in vet trials where that missing 4k dps can mean the difference between a wipe or a clear.

drakhan2002_ESO

Who's mistake is it? The OPs or ZOS's for making the change in the first place?

Queo

drakhan2002_ESO wrote: »

Queo wrote: »

To the OP, good luck you should have never left the master race in the first place...

According to lore, the Argonian's were the slave race and the High Elves the master race...

Only because the Hist wanted it. It was probably to toughen us up to thrive for future crises (we whooped the Mehrunes Dagon) and it was a lesson we had to learn.

drakhan2002_ESO

Queo wrote: »

drakhan2002_ESO wrote: »

Queo wrote: »

To the OP, good luck you should have never left the master race in the first place...

According to lore, the Argonian's were the slave race and the High Elves the master race...

Only because the Hist wanted it. It was probably to toughen us up to thrive for future crises (we whooped the Mehrunes Dagon) and it was a lesson we had to learn.

I thought the Hist was a "large Argonian dung heap"...

Queo

drakhan2002_ESO wrote: »

Queo wrote: »

drakhan2002_ESO wrote: »

Queo wrote: »

To the OP, good luck you should have never left the master race in the first place...

According to lore, the Argonian's were the slave race and the High Elves the master race...

Only because the Hist wanted it. It was probably to toughen us up to thrive for future crises (we whooped the Mehrunes Dagon) and it was a lesson we had to learn.

I thought the Hist was a "large Argonian dung heap"...

you know how many time I've wanted to kill that Nord -.- cant though...

Brrrofski

jcaceresw wrote: »

The OP is not asking for a refund. He only wants ZOS to restore his argonian look. Hope they do if they feel generous not *cough* greedy *cough*.

So I can change to play stam then 2 months later realise I want to be magica again I can ask them to swap it?

KingWhyteboi

Coming from someone who has done it twice say you aren't pleased with the change and bam crowns back

Kiralyn2000

re: "bad customer service"

If it were a case of "oops, I clicked the wrong button", I could see a case for this. But the OP says they "recently" made the change, but only reconsidered after seeing patch notes/comments about the upcoming rebalance.

That doesn't sound like a mistake, and it doesn't sound like he asked for the "fix" right away. "Sorry, I decided that I didn't like it after all" isn't a strong justification for asking something be changed.

Smolt

Galwylin

I'm not sure they would. After all, it was something you chose. But I've accidentally deleted characters in some games that was my 'choice' but customer service reversed it for me (why games need confirmation). I'm sure if you just changed and days later you find out the game is changing then sure why wouldn't they. But ZOS seems so fixated on how much money they can get from players. I'm not sure they'll be able to resist the temptation that you will probably give them more if they don't.