The customer service team rock!

Bam_Bam
Bam_Bam
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Thank you Jessini, Michael, Saxon and Tamara for all your help in resolving my issue.

@ZoS - these guys are an absolute credit to your company and you should do everything you can to keep hold of them.
Joined January 2014
PC EU - PvE & BGs & PvP (Vivec)
Grand Master Crafter

#DiscordHypeSquad

Stream
Lims Kragm'a
Bam Bam Bara
  • lunalitetempler
    lunalitetempler
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    What did you get?
  • ForsakenSin
    ForsakenSin
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    A proper reply :D
    "By many i am seen as hero...as a savior of the Tamriel i will not stop until every Daedra every evil there is in Tamriel is vanquish by my hands..
    However i do this for my own purpose to gain trust of mortals to worship me and to eliminate my competition i will not bend my knee to lead your army to serve you Molag Bal , i will simply just take it from you.."--- Forsaken Sin( Magica Sorc)



    Arise From Darkness Forsaken SIn
    "You have been a loyal High Elf Magica Sorc
    Conjure of Darkness, Master of Magic
    Killer of Molag Bal and Savior of Ebonheart Pact
    Until Dark Brotherhood killed you...
    but now..NOW its time to Arise From Darkness once again..."

  • CaptainBeerDude
    CaptainBeerDude
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    Well, that was unexpected...
  • Magdalina
    Magdalina
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    Wow you found live people in their customer support. That's no small feat, needs to be an achievement for this or something :D
    Grats!
  • Rhoric
    Rhoric
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    Of course there is customer service people. If you are rude to them when sending in a ticket like a lot of people are. They don't have to take that abuse and will ignore your ticket.
  • Bam_Bam
    Bam_Bam
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    Oh yes. they are very much real. I've been giving the game a LOT of grief (because of the upcoming changes), but credit where it is due - the 4 CS team members above, went above and beyond. I don't want to say what it was about but they really did excel and it has made a very positive impression on me.
    Joined January 2014
    PC EU - PvE & BGs & PvP (Vivec)
    Grand Master Crafter

    #DiscordHypeSquad

    Stream
    Lims Kragm'a
    Bam Bam Bara
  • Magdalina
    Magdalina
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    Rhoric wrote: »
    Of course there is customer service people. If you are rude to them when sending in a ticket like a lot of people are. They don't have to take that abuse and will ignore your ticket.

    I simply described a bug that caused me to lose an item last time I tried it and so far I haven't even seen a response other than "contact us again if your issue hasn't resolved itself". Also the in-game interface for "I lost an item" rather than letting you actually describe the problem suggests you find the item you lost in your inventory and use "help" from its menu :D

    Glad op had more luck than me though. On the whole my impression has been they're extremely understaffed and don't all have the same idea of what they even can and cannot do, I know people who have had their issues resolved whereas other people have been told cs is unable to help them with the very same issue. Sounds like a mess tbh, but then a lot of the game is.
  • Darlgon
    Darlgon
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    Once you get past the first three or so canned spam comments, and get to the real people, they are very helpful. Some of them are REALLY good roleplayers with their emails too.
    Power level to CP160 in a week:
    Where is the end game? You just played it.
    Why don't I have 300+ skill points? Because you skipped content along the way.
    Where is new content? Sigh.
  • TARAFRAKA
    TARAFRAKA
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    Nice try, Wrobel.
  • Minyassa
    Minyassa
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    I've had really good experiences with them myself, very pleased so far with the resolutions to issues and their speed of response. I was worried at first but I don't worry anymore.
  • Beardimus
    Beardimus
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    Here, here I've had nothing but good customer service. You just need to be polite, articulate and patient.
    Xbox One | EU | EP
    Beardimus : VR16 Dunmer MagSorc [RIP MagDW 2015-2018]
    Emperor of Sotha Sil 02-2018 & Sheogorath 05-2019
    1st Emperor of Ravenwatch
    Alts - - for the Lolz
    Archimus : Bosmer Thief / Archer / Werewolf
    Orcimus : Fat drunk Orc battlefield 1st aider
    Scalimus - Argonian Sorc Healer / Pet master

    Fighting small scale with : The SAXON Guild
    Fighting with [PvP] : The Undaunted Wolves
    Trading Guilds : TradersOfNirn | FourSquareTraders

    Xbox One | NA | EP
    Bëardimus : L43 Dunmer Magsorc / BG
    Heals-With-Pets : VR16 Argonian Sorc PvP / BG Healer
    Nordimus : VR16 Stamsorc
    Beardimus le 13iem : L30 Dunmer Magsorc Icereach
  • cfearl
    cfearl
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    I found customer service to be swift, helpful and courteous when I contacted them recently.
  • Nyladreas
    Nyladreas
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    I've been saying this for years! The CS is absolute best. I've always had positive quick and resourceful replies and help. I don't understand All these people complaining.

    Keep it up ZOS!
  • O_LYKOS
    O_LYKOS
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    I'm still waiting for replies for the problems I had with creating/linking an account on xbox. It's been about 6 weeks
    PC NA - GreggsSausageRoll
    Xbox NA - Olykos66
    PS NA - Olykos266
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