We don't know how many people play ESO, and we aren't likely ever to know. They have added 1.6 million accounts since last summer and that had sold 8 million before that. The reviews are good and all the platforms sell well. The game is very popular. It is very likely that the developers really don't value our feedback all that much, other than to find outright bugs in PTS. Would it be wrong to assume that most of their customers just don't care *that* much about the minutia of the game like forum warriors do? They don't have "rotations" or have ever done a DPS parse. They have never looked up builds, checked a fan site or googled "what is the best morph for X". They just log in and do Thieves guild quests, or farm skyshards, or trade, or chat or do a daily normal. They spend 8 hours trying on different colors in their armor. Many have no addons and would not know the first place to look to find them. Many would never consider it odd to ask for help in their guild to help kill a quest "boss". I am talking about a "boss" that dies in 2.5 seconds to any of our min/maxed gear-builds. I meet people in the game who have been playing more than a year and are like level 35, have no CP and are extremely HAPPY with the game.
We are the outliers, we are are the minority. It is the same with every online game. If you ever followed the forums of an online game like EverQuest, DaoC or WoW you will know that every time the company made sweeping changes the forums would erupt with rage and dire threats of how this would be the end of the game. And yet it was always a tempest in a teapot. The changes would be made, the sales numbers would go up and the forum warriors would be left nashing their teeth and nursing their rage.
I keep coming back to this: ESO developers probably read all these whine and rage infested posts and file them under "Hardmode Trials" feedback. Because they can probably rightly conclude that there is little to no content other than HM Trials that will really suffer from any of the proposed changes. You don't need major mending to do a dolman, 4-man vet dungeon or normal trial. You don't need much sustain to do a public dungeon or world boss. You don't need max dps to complete quests. 99.99 percent of the player base don't even know these changes are coming and won't know until the patch. They won't read the patch notes and will think of the CP changes as free respsec and will barely notice loss of sustain, etc. I took some straw polls in my guilds and people mention the Warden class as sounding interesting and are looking forward to the expansion, but out of five full guilds not one person said they had ever been here to the forums.
So yes, I think we should continue to keep up the good work and push for sane, reasonable changes that benefit the game. Just don't be surprised when our rage whines fall on deaf ears.