Screen Freeze a bug?

DeVoDeVo
DeVoDeVo
✭✭
After a year of generally error free play, I'm now getting a strange bug. My screen will freeze but I can hear the game continuing as normal through the audio. This happens maybe 2 or 3 times a week. The only remedy is to Alt-Tab-quit ESO and restart. Maybe it's my graphic card but is this happening to anyone else?
  • Tylos001
    Tylos001
    ✭✭✭✭
    Its been doing this for ages!! hopefully soon ZOS will fix the servers!
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  • ZOS_PeterT
    ZOS_PeterT
    ✭✭✭
    If you are experiencing this issue, we suggest following the below steps:
    1.Closing the Launcher while playing. This has helped in some cases.
    2.Check the "usersettings.txt"' file:1.Access the folder for The Elder Scrolls Online: Tamriel Unlimited on the Documents folder (by default it should be C:\Users\Username\Documents\Elder Scrolls Online\live) and open the file "usersettings.txt" with Notepad (or some other word editor).
    2.Once this is open, copy and paste the follow setting over the current ones. Then save the document, close it, and relaunch the game.


    SET MouseRawInput "1"
    SET MouseSensitivityFirstPerson "0.50000000"
    SET MouseSensitivityThirdPerson "1.28999996"
    SET MouseSmoothing "0"
    SET InvertMouseWheel "1"
    SET InvertMouseY "1"
    SET InvertMouseX "1"
    SET CachedRLREnabled "1"
    SET CachedReflectionResolution "4"
    SET CachedShadowFiltering "5"
    SET ScreenshotFormat "BMP"
    SET PregameGammaCheckEnabled "0"
    SET HardwareCheckEnabled.2 "0"
    SET SUB_SAMPLING "2"
    SET REFLECTION_QUALITY_v3 "2"
    SET PARTICLE_DENSITY "3"
    SET HIGH_RESOLUTION_SHADOWS "1"
    SET SHADOWS "4"
    SET GAMMA_ADJUSTMENT "112"
    SET VIEW_DISTANCE "1.69000006"
    SET GPUSmoothingFrames "10"
    SET MIP_LOAD_SKIP_LEVELS "0"
    SET RAIN_WETNESS "1"
    SET LENS_FLARE "1"
    SET GOD_RAYS_v2 "1"
    SET ANTI_ALIASING_v2 "1"
    SET AMBIENT_OCCLUSION "1"
    SET COLOR_GRADING_v1 "0"
    SET BLOOM "1"
    SET DEPTH_OF_FIELD "1"
    SET COLOR_CORRECTION "1"
    SET SOFT_ALPHA "1"
    SET DISTORTION "1"
    SET CHARACTER_LIGHTING "1"
    SET DIFFUSE_2_MAPS "1"
    SET DETAIL_MAPS "1"
    SET NORMAL_MAPS "1"
    SET SPECULAR_MAPS "1"
    SET CLUTTER_2D "1"
    SET SIMPLE_SHADERS "0"
    SET WATER_FOAM "1"
    SET VSYNC "0"
    SET MAX_ANISOTROPY "3"
    SET FULLSCREEN_v5 "1"
    SET PreferMaximizedWindow "0"
    SET FullscreenHeight "0"
    SET FullscreenWidth "0"
    SET WindowedHeight "768"
    SET WindowedWidth "1024"
    SET SOUND_ENABLED "1"
    SET FOOTSTEPS_VOLUME "50.00000000"
    SET FOOTSTEPS_ENABLED "1"
    SET SPEAKER_SETUP "0"
    SET BACKGROUND_AUDIO "0"
    SET VO_VOLUME "70.00000000"
    SET VO_ENABLED "1"
    SET UI_VOLUME "70.00000000"
    SET UI_ENABLED "1"
    SET AMBIENT_VOLUME "70.00000000"
    SET AMBIENT_ENABLED "1"
    SET SFX_VOLUME "70.00000000"
    SET SFX_ENABLED "1"
    SET MUSIC_VOLUME "70.00000000"
    SET MUSIC_ENABLED "1"
    SET AUDIO_VOLUME "59.00000000"
    SET AUDIO_ENABLED "1"
    SET TooltipFilter "2"
    SET TooltipNumOptions "2"
    SET Language.2 "en"
    SET GraphicsDriver.7 "D3D11"
    SET PatchDataPath "game:/GameData/"
    SET CacheDataPath "machine:/Cache/"
    SET AcceptedEULAVersion "2"
    SET DirectionalDamageIndictorVisibleInThirdPerson "0"
    SET CameraFramingTransitionEnabled "1"
    SET SkipPregameVideos "0"
    SET HasPlayedPregameVideo "1"
    SET RangedKillCamera "0"
    SET PlayerKillCamera "1"
    SET LastMonsterKillCamera "1"
    SET MinFrameTime.2 "0.01000000"
    SET ParticlesEnabled "1"
    SET RequestedNumJobThreads "0"
    SET RequestedNumWorkerThreads "0"
    SET FreeUnusedGrannyFileSections.2 "0"
    SET IsTrustedMachine "1"
    SET RememberAccountName "1"
    SET AccountName ""
    SET LastRealm "NA Megaserver"
    SET CustomUIScale "1.00000000"
    SET UseCustomUIScale.2 "0"
    SET RollDodgeDoubleTapEnabled "1"
    SET RollDodgeDoubleTapTimeWindow.2 "185"
    SET CameraZoomDistancesSynced "1"
    SET SiegeCameraZoomDistance "6.00000000"
    SET WeaponsOutCameraZoomDistance "2.00000000"
    SET WeaponsSheathedCameraZoomDistance "2.00000000"
    SET MaxNetworkWriteBuffer "10485760"
    SET MaxNetworkReadBuffer "10485760"
    SET MULTI_GPU_CHECK "1"
    SET DisableFXPrecaching "1"
    SET PreferExclusiveFullscreen "0"
    SET MonsterTellsEnabled "1"
    SET Tone_Mapping "1"
    SET ViewedAddOnEULAVersion "-1"
    SET AcceptedAddOnEULAVersion "-1"

    Another solution for Windows users is to add the game to high priority:
    1.Open the Task Manager while the game is running and locate the process running named "Eso.exe".
    2.Perform a right-click on that process and set priority to "High" (please note that changing this while having other programs running might cause them to perform slower).
    3.Lastly, check if the graphic card drivers are updated to their latest version.
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  • Bam_Bam
    Bam_Bam
    ✭✭✭✭✭
    ZOS_PeterT wrote: »
    Another solution for Windows users is to add the game to high priority:
    1.Open the Task Manager while the game is running and locate the process running named "Eso.exe".
    2.Perform a right-click on that process and set priority to "High" (please note that changing this while having other programs running might cause them to perform slower).
    3.Lastly, check if the graphic card drivers are updated to their latest version.

    Is there a way to assign ESO to high priority permanently?

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  • Waylander
    Waylander
    ✭✭✭✭
    I am having this bug also. Probably close to a dozen times a night.

    Will try the above fixes and report back if it solves the issue.
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  • Bam_Bam
    Bam_Bam
    ✭✭✭✭✭
    Setting the priority to high helped me quite a bit. It's still not perfect but it's definitely a bit better :) Also, having to set the priority each time was a pain in the a55 but I found a nifty little program, called 'Prio', that changes the UI of the task manager slightly and allows you to change the priority and then save it. Check it out:

    https://www.prnwatch.com/prio/
    Joined January 2014
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    Grand Master Crafter

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  • Waylander
    Waylander
    ✭✭✭✭
    I did a full windows and game reinstall and it seems to have fixed this issue.
    Nocturnal - AD Oceanic PvP Guild
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