I've had this happening on PS4 for a while now. it's not consistent enough to figure out what's causing it. The most recent occurrences have been when trying to tag an item in the bank as "junk" it seems. Unfortunately the entire interface then seems to freak out and I cannot even log out using the menu options. I have to do a manual close of the program itself and re-launch it before menu options really work properly in game once this bug has happened.