No Text Chat Keyboard

Jaws243

I am having a continuing issue where my text chat keyboard will not come up when I hit the button to start typing. At first, it was an intermittent problem that I would only see once a week or so. Now, I am lucky of I have the use of text chat when I log in most of the time.

@ZOS_GinaBruno @ZOS_JasonI @ZOS_JessicaFolsom @ZOS_GaryA @ZOS_TristanK

Jailbirdy

I have been using a regular keyboard plugged into the USB port. (I actually use a wireless keyboard plugged into it) I do this because I have always had problems with the pop up keyboard support in this game.

The wireless keyboard I have is from Walmart for less than $15

Jaws243

While I greatly appreciate the workaround that you have provided, @Jailbirdy, I do not feel as though I should have to go out and spend additional funds in order to utilize a feature in the game that is supposed to be functional without any additional purchase. I have already purchased the game, purchased all of the DLC up to Shadows of the Hist, and pay the monthly subscription fee. All I am looking for is a little support from the support team. Can I please at least get an acknowledgement from the mods?

@ZOS_GinaBruno @ZOS_JasonI @ZOS_JessicaFolsom @ZOS_GaryA @ZOS_TristanK

Jaws243

I would also like to point out that, due to this issue, I do not really have the option of any type of in-game support, as the "Help" menu requires the keyboard to show up in order to type.

@ZOS_GinaBruno @ZOS_JasonI @ZOS_JessicaFolsom @ZOS_GaryA @ZOS_TristanK

utb99

Same issue

Jaws243

@ZOS_GinaBruno @ZOS_JasonI @ZOS_JessicaFolsom @ZOS_GaryA @ZOS_TristanK

Anything?

Jaws243

Bump.

Jaws243

Since nobody at Zeni would like to comment, can I get anything from you @BethesdaStudios ?

I find it very disheartening that the communication from this company is so severely lacking to the point where it is next to non-existent.

@ZOS_GinaBruno @ZOS_JasonI @ZOS_JessicaFolsom @ZOS_GaryA @ZOS_TristanK

NewBlacksmurf

The issue isn't a ZOS issue

IF your particular USB keyboard is supported it will only prompt to text box using the "Enter" key if you first turn off the console. (Not standby, but a full power down)

Plug in the keyboard, and never unplug it
Turn the console back on

Launch the game and it'll work. If you remove it and use standby mode, it won't work
The only known device that doesn't do this is the Microsoft brand chat pad and a Microsoft brand controller

Cêltic421

NewBlacksmurf wrote: »

The issue isn't a ZOS issue

IF your particular USB keyboard is supported it will only prompt to text box using the "Enter" key if you first turn off the console. (Not standby, but a full power down)

Plug in the keyboard, and never unplug it
Turn the console back on

Launch the game and it'll work. If you remove it and use standby mode, it won't work
The only known device that doesn't do this is the Microsoft brand chat pad and a Microsoft brand controller

His issue is not with a physical keyboard. The virtual keyboard that pops up on screen when you want to type something. Atleast that is my understanding. He refuses to buy a physical keyboard.

Dude go out and get you a 5 dollar keyboard. You probably already have a keyboard some where around your house. You causing yourself more hassle than need to be.

Try reinstalling game you might have a corrupted file that's causing the issue.

NewBlacksmurf

Cêltic421 wrote: »

NewBlacksmurf wrote: »

The issue isn't a ZOS issue

IF your particular USB keyboard is supported it will only prompt to text box using the "Enter" key if you first turn off the console. (Not standby, but a full power down)

Plug in the keyboard, and never unplug it
Turn the console back on

Launch the game and it'll work. If you remove it and use standby mode, it won't work
The only known device that doesn't do this is the Microsoft brand chat pad and a Microsoft brand controller

His issue is not with a physical keyboard. The virtual keyboard that pops up on screen when you want to type something. Atleast that is my understanding. He refuses to buy a physical keyboard.

Dude go out and get you a 5 dollar keyboard. You probably already have a keyboard some where around your house. You causing yourself more hassle than need to be.

Try reinstalling game you might have a corrupted file that's causing the issue.

@cêltic421

You're correct. It's virtual....

@Jaws243
Do a hard reset once a week at least (hold the Xbox logo on the console, not the controller down until it shuts off)

Jaws243

It is indeed the virtual keyboard that I was referring to. I do a hard reset at least every other day, as it is almost impossible to not have to when playing ESO. My issue isn't the cost of a physical keyboard, it is the fact that this is an issue that I have been having trouble with that is now requiring me to make another purchase for a game that I already purchased and that I pay a monthly subscription to. Nevermind the fact that ZoS does not respond in any way to about 85-90% of their forum posts on the Xbox Boards.

Balibe

Jaws243 wrote: »

It is indeed the virtual keyboard that I was referring to. I do a hard reset at least every other day, as it is almost impossible to not have to when playing ESO. My issue isn't the cost of a physical keyboard, it is the fact that this is an issue that I have been having trouble with that is now requiring me to make another purchase for a game that I already purchased and that I pay a monthly subscription to. Nevermind the fact that ZoS does not respond in any way to about 85-90% of their forum posts on the Xbox Boards.

They only suggested use a keyboard you have. Have you tried using a keyboard? Most people have a keyboard .....

You are the only one with this issue, not buy one. There is no one else posting here with this issue. You need to look at your setup and/or console .....

If you want support, you need to file a support ticket .....

Since you can file a support ticket in game with no keyboard, use the website HERE .....

I am going to put out a suggestion as you have not stated .... Have you attempted to update your controller to the latest software revision? Have you attempted to use a different controller to see if it has the same issue?

Jaws243

I have indeed tried two different controllers, and I have gotten some feedback from various others, some in-game, some here claiming they have the same issue. They only keyboard I have is one with the old keyboard connection, not a USB plug. It is only the in-game, virtual keyboard that I have issues with. The virtual keyboard works flawlessly in other games as well as on the dashboard and other apps. It is not my game or my console.

I do really appreciate the feedback and attempt to help, as it is much more than I have gotten from the devs.

@ZOS_GinaBruno @ZOS_JasonI @ZOS_JessicaFolsom @ZOS_GaryA @ZOS_TristanK @BethesdaStudios

NewBlacksmurf

Dude open a ticket the forums are a place for discussions not for the Forum Mods to fix issues as they aren't support. They're just able to make sure your ticket in in the correct queue

Jaws243

@NewBlacksmurf, I have. One of the few occasions that my in-game keyboard has worked.

oldskoorpg74

I have the same issue. Can't even make a new character because the keyboard won't come up. This is happening most of the time. Any news for this bug?

rentalman UK

Best solution is when u loads the game go to the controller menu button on tight of big xbox button go to manage game then delete saved data for eso and then log on it will resync automatically and all keyboard issues sorted but may need to do this each time u play to avoid doubt and give peace

Hope that helps

RedWarrior72

rentalman UK wrote: »

Best solution is when u loads the game go to the controller menu button on tight of big xbox button go to manage game then delete saved data for eso and then log on it will resync automatically and all keyboard issues sorted but may need to do this each time u play to avoid doubt and give peace

Hope that helps

Never had this problem until the March XB1 update, had the virtual keyboard before the update in game, but not after. Not sure what happened, but deleting the game saved data does fix it as I was able to make and name another char. Will see in a couple of days if it is still fixed by trying to make another char, or if it goes back and takes the virtual keyboard again and will have to repeat the fix.

LeApricotRain

I've had this problem since the latest XBOX update which makes it more difficult to quit the game before shutting down the XBOX, so I've been starting from the screen with the map on it. I quit the game through the XBOX menu and restarted and this sorted the problem.

I then timed out whilst on the character selection screen and restarted from the map screen again and the problem is now back.

NewBlacksmurf

Do a hard reset then....hold Xbox logo on the console ( not the controller) until it shuts off.

Wait 10-15 secs, and turn it back on and play

RedWarrior72

RedWarrior72 wrote: »

rentalman UK wrote: »

Best solution is when u loads the game go to the controller menu button on tight of big xbox button go to manage game then delete saved data for eso and then log on it will resync automatically and all keyboard issues sorted but may need to do this each time u play to avoid doubt and give peace

Hope that helps

Never had this problem until the March XB1 update, had the virtual keyboard before the update in game, but not after. Not sure what happened, but deleting the game saved data does fix it as I was able to make and name another char. Will see in a couple of days if it is still fixed by trying to make another char, or if it goes back and takes the virtual keyboard again and will have to repeat the fix.

Update to my previous post. It does have to be done each time as it goes back to not having the keyboard pop up when needed again. Deleted the file and relogged and keyboard was back. Went to try it again later and keyboard did not respond again.

Beardimus

I have this happen probably 1 time in 5 uses. Often mid translation with someone. Sometimes going to home, then back to game and key board works but it is annoying

Beardimus

Other option is install the app on your phone, so you start chat on console and chat opens on App and you can type there. Also way faster in phone keyboard

Jaws243

@Beardimus, unfortunately, that is not a solution. I'd the keyboard does not open in-game, it will not open on the app either.

ForsakenSin

actually this has been known to happen to me allot

and its not a problem with xbox or controller

the problem is with the lag , every time i have lag the virtual keyboard dose not open up and once when the lag goes down it dose.

Next time when this happens have a look to see if there is lag , you can see this by some of the walls in houses missing ect also do a speed test from your mobile or xbox to check your speed as well.

Im actually going to be buying a control keyboard as this is known to happen in worst time lol

hope this helps

DRXHarbinger

So many long winded solutions to this.

When it happens just press the home button you'll see on the small screen window on home page the blank keyboard has gone. Go back to the game and load the keyboard back up and boom it'll work..it does for me 100% of the time. No need for all this hard resetting crap.

CapnPhoton

Cêltic421 wrote: »

NewBlacksmurf wrote: »

The issue isn't a ZOS issue

IF your particular USB keyboard is supported it will only prompt to text box using the "Enter" key if you first turn off the console. (Not standby, but a full power down)

Plug in the keyboard, and never unplug it
Turn the console back on

Launch the game and it'll work. If you remove it and use standby mode, it won't work
The only known device that doesn't do this is the Microsoft brand chat pad and a Microsoft brand controller

His issue is not with a physical keyboard. The virtual keyboard that pops up on screen when you want to type something. Atleast that is my understanding. He refuses to buy a physical keyboard.

Dude go out and get you a 5 dollar keyboard. You probably already have a keyboard some where around your house. You causing yourself more hassle than need to be.

Try reinstalling game you might have a corrupted file that's causing the issue.

Its just a matter of preference. I use a keyboard because its easier. 1.99 used at Goodwill. A little disinfectant spray and its good.

Excaltic

I have this problem too -and MANY of my friends have it too, but yeah, the workaround of pressing the white round Xbox, select [HOME] and then relaunch ESO fixes it -most- of the time (not always!!).

It has to do something with the new March Dashboard upgrade, I think it has something to do with the framerate optimizations Microsoft introduced with it. What happens if you look closely is this:

- You select the white chat line
- You press "A" to "edit" the textfield
- The on-screen (virtual) keyboard pops up for like 0.1 seconds
- The game visuals itself become darkened (like a black overlay sheet), but you can still see it, sort of
- The on-screen (virtual) keyboard disappears completely and never comes back
- The game visuals then switch off and everything becomes 100% black, most likely the new dashboard enables it's framerate optimizations and just totally shuts of game viisuals to avoid framerate drops while typing something. This also happens when the on-screen keyboard -does- work, but it's like -sometimes- the dashboard optimizations push the keyboard out of focus and auto-close it somehow.

But yeah, sometime it works, sometime it does not. ZOS has to fix this!

GuyNamedSean

Excaltic wrote: »

I have this problem too -and MANY of my friends have it too, but yeah, the workaround of pressing the white round Xbox, select [HOME] and then relaunch ESO fixes it -most- of the time (not always!!).

It has to do something with the new March Dashboard upgrade, I think it has something to do with the framerate optimizations Microsoft introduced with it. What happens if you look closely is this:

- You select the white chat line
- You press "A" to "edit" the textfield
- The on-screen (virtual) keyboard pops up for like 0.1 seconds
- The game visuals itself become darkened (like a black overlay sheet), but you can still see it, sort of
- The on-screen (virtual) keyboard disappears completely and never comes back
- The game visuals then switch off and everything becomes 100% black, most likely the new dashboard enables it's framerate optimizations and just totally shuts of game viisuals to avoid framerate drops while typing something. This also happens when the on-screen keyboard -does- work, but it's like -sometimes- the dashboard optimizations push the keyboard out of focus and auto-close it somehow.

But yeah, sometime it works, sometime it does not. ZOS has to fix this!

That's actually not the issue me or any of my friends are having. Our games are outright not prompting a text box. Getting a keyboard to use isn't a solution for most of my friends because their Xboxes are in locations that they couldn't get a keyboard hooked up to.

NewBlacksmurf

@GuyNamedSean

This is the best solution

1. http://www.xbox.com/en-US/xbox-one/accessories/communications/chatpad

It's cheaper at other stores but it plugs into your controller and allows your headset to plug in too

2. Best solution

DRXHarbinger wrote: »

So many long winded solutions to this.

When it happens just press the home button you'll see on the small screen window on home page the blank keyboard has gone. Go back to the game and load the keyboard back up and boom it'll work..it does for me 100% of the time. No need for all this hard resetting crap.