Maintenance for the week of December 23:
· [COMPLETE] NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
· [COMPLETE] NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
Customer service over the phone?
Micah_Bayer
✭✭✭✭✭
Is there a way you can verbally speak to customer service? Been having an issue that has not been resolved in days. Tired of waiting 12 hours per automated response.
0
-
Molydeus✭✭✭✭✭
✭I'd be surprised if ZOS does that. Even WoW doesn't and if anyone has the money for customer service reps to man the phones, it's them.0 -
NinJake✭✭That would be awesome... I'm just happy I finally got this forum invitation code! Took the full 72 hours. I'm surprised we can't just log in to the forum using our in-game account.
Best of luck to you with whatever issue you are encountering though!Lunaethir - Dark Elf Dragonknight
Lunithia - High Elf Templar
Oden Ravenson - Nord Dragonknight
Za' Rei - Khajiit Nightblade
Vlanarus Curassius - Imperial Sorcerer
Helventhia - Breton Templar (Current WIP)0 -
Nestor✭✭✭✭✭
✭✭✭✭✭They had Phone Customer Service at launch, and about 4 to 6 months later it was eliminated.Enjoy the game, life is what you really want to be worried about.
PakKat "Everything was going well, until I died"
Gary Gravestink "I am glad you died, I needed the help"0 -
Nestor✭✭✭✭✭
✭✭✭✭✭That only restarts the process. Just keep replying to the emails that you get and a human will get involved at some point.Enjoy the game, life is what you really want to be worried about.
PakKat "Everything was going well, until I died"
Gary Gravestink "I am glad you died, I needed the help"0 -
NinJake✭✭Micah_Bayer wrote: »I am tempted In putting out a 3rd ticket, what do you think @NinJake?
I'd recommend waiting whatever time-frame they allotted in the support ticket. It comes down to the severity of the issue really. (Or at least how severe or game-changing/breaking you consider it to be)Lunaethir - Dark Elf Dragonknight
Lunithia - High Elf Templar
Oden Ravenson - Nord Dragonknight
Za' Rei - Khajiit Nightblade
Vlanarus Curassius - Imperial Sorcerer
Helventhia - Breton Templar (Current WIP)0 -
JKorr✭✭✭✭✭
✭✭✭Don't keep making new tickets. A new ticket starts at the beginning of the process, again.
Reply to the ticket you already made.0
